Ancestry

I did the intro price and decided to get the DNA kit to see what my ethnicity mix was as Im adopted. Also I would have my DNA coding for searching for my mother. I have been charged after canceling and there is no way to call a person. I have printed my cancelation again, and am going to have to change the number on my credit card to stop the 249.00 charge every six months.

I have found the Ancestry DNA to be helpful in identifying cousins. Most of the time people will either not respond or respond that we are not related even though we are highly likely a match. I have met 3 close relatives; one I correspond with, one that is of another race that says we are not related and one that pretended to be intetested. Bottom line is if DNA matches you, you are related. I find most matches want to see the ancestor chart and not interested in the genealogy. You can always tell those by them having not signed in in over a year. Then there are those that hide their tree. If you want to meet cousins you need to be able to match people. It is frustrating but I love genealogy research. Kudos to Ancestry.com, but there is nothing like visiting cemeteries, libraries, and clerk-of-court offices!

I'm EXTREMELY dissappointed in ancestry.com
I had no luck with the site or finding any information on past family members. I was told that I had a free trial that would not expire till Feb 22. I then noticed I was charged $34.99 back at the end of January. Called to talk to a customer service representative to try and get a refund and explain that I had been told about having a 30 day FREE trial, and all she could tell me was that she didn't have any proof that I was told that and I was outside the refund date policy. All I wanted was my refund. Why would I make this stuff up?
Like I said, I'm very disappointed in my experience with ancestry.com and will not be using it again or recommending it.

If I could rate zero I would. I missed cancelling the free trial cut off by 12 hours and the unhelpful customer service agent "Joe" told me there was nothing he could do about it.

It is clearly a strategy hoping people will forget to cancel to make money. You don't just pay for 1 month, you get the luxury of paying for 6 months = £69.

Obviously Joe denies the company uses this strategy, however if that wasn't the case why wouldn't they refund the money...

I didn't want to continue using the website as I found it to be completely unintuitive.

I have been doing genealogy research since 1988. Ancestry began as a publisher of genealogy books and magazines. Over the decades, I have watched Ancestry.com buy up and put out of business many online websites you could previously access for FREE. Once Ancestry got their hands on them they began jacking up their subscription rates. Here are just a few of the great sites they stole from the public: Family Treemaker, Rootsweb, Fold3, Newspapers.com, and FindaGrave.com (you can still actually access findagrave but I'm sure it's only a matter of time before they take that one away also). They even took my library's access away... I can only guess that the library could no longer afford their exorbitant rates. I will never give them a dime of my money. Thank goodness there are still some honest, reputable non-profit sites available for research (as of May, 2022).

Ancestry decided to cancel my subscription today - was told it was due to a "system issue" and offered me a month free. I used PayPal for my subscription but they insist I need to give a credit card to get the month free! When I go in to adjust it back to PayPal, no PayPal option! They tell me I can't update back to PayPal until the free month expires. Sounds like a play to stop using PayPal to me! Their loss - I don't plan to renew at all when my month is up.

If you ever want to cancel your subscription they try to hit you with a $25 cancelation fee that is not mentioned anywhere during signup!

Canceling is super hard and took me several texts, calls. Truly ridiculous!

Stay away from ancestry.com They started charging my credit card $10.88 2 years ago and I called them very couple of months and each time they said i need to log into my account to cancel. Please note I had no account and they refused to stop charges and refuted my bank after the bank sent a plea to stop. I recently contacted utah bbb & utah & nys (my state) attorney general. Ultimate scammers

I am half Black. My mom is South African and my dad is Indian. Tell me why DNA Ancestry is giving me less than 5% black? LMFAOOO what a joke! You telling my 4C hair having ah has less Black blood than mf Logic?! Halsey?! I called to see if they can check if there was a mix up but they just told me I'm probably adopted and need to have a chat with my parents. What a waste.

I canceled my subscription after free trial, a three part process, but was charged for another 10 months. Rep said they would only cancel subscription and refund this months charge, credit card would need to file to refute charges. Not only did my cc say that they couldn't submit a refute, that I would to go back to Ancestry to get a refund. When I called back to ancestry I learned that the first rep did NOT process the cancellation or even the one month refund. She had hung up on me when I asked to speak to a supervisor. I only learned this when I called back. The next rep gave as a reason the cancellation and ref because "the call was disconnected" despite having been told it was canceled. This company has a 250 million dollar class action suit against them for just this practice. This company is unscrupulous. Join the class action suit.

Long wait time, tried to cancel a kit 5 hours after I ordered it. Told I need to wait for the kit to arrive, having paid a $10 shipping fee to receive it, and then return it for a $15 shipping fee.
Would give it a ZERO if I could.

I am very disappointed with Ancestry.com. I was super excited to get my DNA tested. So I ordered a kit from them. They acknowledged receiving it on August the 18th and started processing on the 24th. Since then their website says: We're processing your DNA kit. Please allow 2-4 weeks to get your DNA results. We'll send an email when they're ready" but the lab started processing my DNA test on August 24,2017. I called them 3 times after the 4 weeks period. But the only answer I get I have to wait for the lab. I think they can tell me more, like let us contact them and go back to you or at least to contact to lab and give me an answer very poor CS. Very disappointed

I tried a few years ago due my curiosity of my heritage being 1/2 Japanese, 1/4 British, 1/8 Scottish, and 1/8 German but cancelled my subscription. After a few years later, after few months of paying my subscription dues, no new information were provided.

Perhaps with their DNA service, they can start gathering data to make their services to provide more information on other races and countries you may have hour heritage, this service is still very restricted to Caucasian heritage only. Don't bother if you are mix of anything else than being of Caucasian (or a mix of Caucasian heritage)

I noticed they were charging my card 20.99 I called the number and held 30 minutes for the cancel department. They keep telling you to go online and it will be quicker. They could not find me on line. I call again and instead of 2 for canceling I push 1 for upgrading. They answer right away. I tell her this and I am trying to cancel. She sTs she can help me. She gives ma a number to call archive to cancel. Same thing. You call and wait and wait. Someone needs to stop these people.

Every person on every family tree has had his information altered! From his or her portrait, which was cut from a rectangle into a circle; the place of birth and how birth and death dates were written; records have been distorted; the owner's text has been overwritten by software full of errors; pages can not be printed; corrections disappear; millions of mistakes in all have been foisted on paying subscribers' private work without their permission: without warning. The New site's mechanics are so full of problems that a person can try for hours and get nowhere. The worst indignity of all is that mgmt of Ancestry.com ignores all protests, pleas, and petitions. It glibly states that the New Ancestry is retelling everyones' LifeStory in a fuller, richer way. Perhaps so we can feel like we're on TV? Thousands of hours of work for thousands of people will soon go down the drain due to a few money-hungry, ignorant executives.

The results are too generic and inaccurate. If you're French they'll call you English. If you're Swiss they'll call you German or English. If you're from a Slavic region of Europe they don't even bother they just up your percentage of English or German and call it a day.

I gave my credit card details thinking I was securing a free two week trial but was charged immediately. When I telephone to check with ancestry they said I had a trial back in 2011and so had been charged this time, but they had given me no indication that this was the case online when I booked the trial. I also found the site had little information of use unless you wished to purchase extra certificates and papers. I cancelled membership just seven days later. The supervisor at ancestry told me they have a no money back policy. I wouldn't advise using this site at all.

I tried Ancestry because i wanted to know more about my history. It was good at first but then got junk. I validated a good % of the info was not accurate. Once I tried to cancel my membership I went online to cancel and there was no way to do it. I then tried to cancel by calling where the automated system hung up on me several times. I STILL trying to cancel this membership. I may just end up canceling the card all together so THEY have to call me!