Ancestry

I started a free trial and realized immediately it was not something I wanted or needed! I CANCELLED immediately cancelled the subscription and have been charged EVERY MONTH since then which has been a total of $132.95! I have asked them to cancel and they have emailed saying it would cancel and continue to charge me! It has been such a PAIN IN THE $#*!! I cancelled my card and had a new one with a new number sent out and somehow they continue to be able to charge my card! The last email states it would take 30 days to cancel which is BS AND THEN THEY HIT MY CREDIT CARD ONCE AGAIN ON THE 31st day!

I want to share our recent experience with Ancestry DNA, and it's not a positive one. My family and I embarked on this journey to discover our ancestry and hopefully find answers to some long-standing questions, but sadly, it has been a frustrating and disheartening process.

Firstly, the waiting time was excruciatingly long. It took nearly 2 months just to receive the DNA kit, and then another 5 weeks of waiting for results. Other private services offer much quicker turnarounds, making this delay seem unnecessary and frustrating.

The most devastating blow came when we were informed that my mother-in-law's DNA sample couldn't be processed, forcing us to start the entire process over again. We were even willing to pay for a faster delivery service, but we were told this wasn't an option, which left us puzzled and disappointed.

Now, we have the unenviable task of explaining to my mother-in-law that she has to wait another 3 months for results. This news has been emotionally distressing for all of us, and we're more concerned about her well-being than any timeframe.

While we understand the importance of accuracy in DNA analysis, the current process and communication from Ancestry DNA have been far from ideal. We had hoped this journey would bring closure and answers to our family, but instead, it has added to our emotional burden.

We sincerely hope that Ancestry DNA can improve their service to provide customers with a smoother and more efficient experience. Our family's quest for answers has been put on hold, and it's disheartening to say the least.

Ancestry.com is a great tool if you love to see surprise charges in your account! They automatically renew your account and don't say a word:-)The monthly fee is 20$ for the very basic subscription, which I can't fathom because I certainly didn't see anything that was worth that price. Ancestry is makes you think its going to be some great service with their frilly ads that bombard every corner of the internet but really is just an over glorified and overpriced trend. There are many other resources that can be used to get double the information for half the price, and the day will come when ancestry will fall. Useless. Just a money maker. To top it all off, I called customer support at 10 pm. They say they are available until 11 pm. I couldn't get ahold of a representative because they said my estimated wait time was over 30 minutes. I know good and damn well their call volume was not that high at 10 o clock at night. Frauds. The least they could do is have semi competent customer support for the service you're paying out the $#*! for. If I could give less stars I would.

The Ancestry.com website is so SLOW, and yes it is their website because I can navigate quite quickly on any other website. I keep getting a message often that due to heavy traffic try again later. WELL... I need access my family tree NOW. Not later... It is very frustrating, I will NOT be renewing. And you all need to remember that you have to actually cancel your subscription before the term date whether it be the end of the two weeks free trail or if you renewed because if you do not actually cancel they WILL continue to take money from your account until you do. They also, need to update their servers to handle the traffic volume or get out 0f the business of CUSTOMER SERVICE cause they now are actually NO CUSTOMER SERVICE.

I already had most of the ground work in hard paper copy I collected over 20 years of searching. THEN I used Ancestry/Archives at the local library. ALL was fine. Decided to get the 6month work deluxe for 149.00. ALL was fine. UNTIL, I started getting into information leading around Historic people/Events. I found TWICE a connector link had gone missing after I logged onto Ancestry. Oh, it left the kid, but without the parents, of that kid. Ya don't have a kid. Which is what/who was the connecter person leading to the next link of the tree. I Back tracked on my information. And it IS correct. So. I input it again. NOW, I don't know what the problem is on this kind of sites. BUT. I think its scam. A swindle... IM not renewing my subscription. Mid next month. Im done... AND since. Church of Latter Day Saints. Information has slowly vanished as well. Or refer ya to ancestry to view the item. And/or. Let you view after creating a "free" account and signing in. ONLY to not be able to sign in again. As the sign in and passwords. Dont work after the 1st time. I have tried everything. And still can't gain entry on that either now...
Bottom line. Ancestry is fine. TILL you get so far. After that. They block, pull, delete, info you had in your tree. Suggest ya keep a hard paper copy, a disk back up too..

Signed up for the 14 trial May 17 2012, decided to try it a month and used PayPal to pay for the service. After finding what I could about my family which really was no all that much I decided the service is very limited. My wife who really wanted to investigate her family found very little, so much she was really disgusted with the site. We decided to cancel the service online. Like many people out there, when you cancel something on their website you think it's all over, but nooooooooooo! Ancestry kept submitting bills to PayPal and PayPal kept paying for one year. I found out because I had to visit PayPal concerning an amount I paid for a book this year only to find Ancestry has been receiving $34.95 a month for 11 months. I called to cancel and found they do not reimburse monthly payments, only annual payments. So the lesson learned here is visit your PayPal account monthly to check what is being paid out. It shows up in your bank statements as "PayPal" with no separate statement. I personally wish karma on the business managers who decide not to pay back customers who honestly find the mistake. They are no different than thieves with business suits. Ancestry should think that bad publicity is worse than reimbursing a honest customer.

I used both Ancestry and My Heritage for the last two years and both I have now cancelled as they are both expensive and of little direct use to me with respect to searching BMD Records as my Family History is situated around Central Scotland. Effectively I have been paying a lot of money to use the Family Tree Charts layout which I can either us a Spreadsheet program or a free Family Tree application to do the same thing.
The only down side now in some ways is not having links to other Worldwide members who might have information that I have not yet found. But as a Senior citizen I can no longer justify the high price of these two applications on a hobby. Thank you Technoplod.

They gave me a bunch of stuff they got off google for $100.00 + dollars this sucks then you can only talk to
A bunch of script reading fools.

Guess i need to go to Utah

Site does what is designed to do, which is search for names in records, the one main problem with names is how they were written and how one person deciphers their name, maybe they have language barrier or a writing style that is unreadable and it is up to volunteers of these data base to decipher what was written. So it is up to the user to be creative ( guess) how the name is spelt, back in the day all records are hand written, this is what I have found ex. When searching my grandfather; the person writing the document crossed the "d" making it appear it was a "t", writing blurred letters from one to the next ex. "e" to "n" or "i". The people deciphering the text are doing this with good heart but major errors can take a easy search to a hours of sifting through documents = time is money
Your subscription has an expiry date.
Word to the wise. When you quit this daunting task and cancel, you will lose access to all the work you have done. Even the stuff you have added your self, picture, other vital document relevant to your Tree so on that note PRINT everything your find, save the images to your computer as a back up make a lovely paper trail, store in a filing cabinet or binder unless you want to pay Ancestrydotcom for the rest of your life just so you can read it at a later date.
Side note; it can take a long time to research your family specially if your ancestors came from another country, while some searches are easy many are not so YOU must think first how common your ancestors are or how obscure.

I signed up for a free trial, and decided I did not want the service, called in and tried to cancel. Apparently the cancellation did not get acknowledged. 5 days later I was charged for the month. I called in and they said (as per the 30 day policy) and they agreed and stated the charge would be returned in 9 days. One month later the charge has not been returned.
I wrote again, and they said in their return email "REFUNDS ARE NOT ABLE TO BE PROCESSED ON THIS PLATFORM OR BY EMAIL" Come on, I have called twice and written 3 times... Horrendous Company

I started a free trial and found it EXTREMELY difficult to find any of my ancestors (even the ones that I new of!) After that, I wasn't able to find anyone that I may not know because the site expected me to know the names of my ancestors.

The most frustrating part of my experience was when I tried to cancel. I wen to the cancellation page on the website and chose to cancel my membership and the page WOULD NOT LOAD. I tried to find support to send an email or chat, because making phone calls is more difficult, but the only way to get a hold of anyone is through calling a phone number. When I called the phone number, they had extremely high wait times and I was unable to speak with anyone on the phone.

Not only is the site bad, but the customer service is even worse. STAY AWAY.