AncestryReviews 636

Without my direct & explicit consent Ancestry.com automatically enrolled me in their Semi-annual World Explorer Membership

They did this by using the credit card number that I used to explicitly purchase the DNA kit

After buying their kit in the first week, they started bombarding me with multiple emails trying to sell additional kits, etc. I did not read all these emails or if I did, I probably barely glanced at them

In one of these emails in very small letters they informed me I had been subscribed to this club for free for 14 days AND IF I DON'T CANCEL at the end of 14 days they'll charge me a $158 fee
HOW DO I CANCEL A MEMBERSHIP I NEVER EXPLICITLY AGREED TO?

In order to generate steady cash flow, it seems that the business model of Ancestry. Com counts on the fact that the typical person does not open all their email or if they do, do not read all fine print

THIS IS A SCAM!

Limited data base in Asia region. I wanted to find out what is the specific ancestral region I belong to; instead, I received results stating "East Asia" which includes "Russia, China, North Korea, South Korea, Mongolia, Myanmar (Burma), Japan, Taiwan, Philippines, Indonesia, Thailand, Laos, Cambodia, Vietnam, Singapore, Brunei, Palau" (copied directly from Ancestry website results). Ridiculous, right? I don't think that is sufficient information for $100 they ask for their test. The company does not disclose to public the fact that data from that part of the world is not available to them in the amount sufficient to break it down into more specific regions. I called customer service to claim at least partial refund, but after one hour spent on the phone, I was unsuccessful. They kept redirecting me from manager to manager and not answering questions directly. Although they admitted over the phone that they don't have enough data from Asia to break it down into more details as they do in other parts of the world, they said that they will not refund me. Such a fraud. I could have just threw $100 in a trash cane because the data they provided me with was not even supplemental to what I already knew.

I was charged $150 after I canceled my subscription before the free trial ended. I pushed cancel subscription and then was brought to a page where they were "sad to see me go" and I clicked my reason for canceling and then submitted it. APPARENTLY if you don't scroll down to the bottom of the screen to click "continue to cancel" AGAIN, then it doesn't actually cancel it and they will charge you money. Then it brings you to ANOTHER page when you have to scroll down and click cancel my membership. So if you cancel, make sure you click it click at least 10 times or they will charge your account!

Subscription was automatically renewed with no notification... cancelled my subscription, got a statement from my credit card and saw the charge of 107.00 called and talked to a representative was informed I was over 30 days out since they had done the charge and they would not refund... I had called the same day I received my credit card billing but I was 2 days past the cut off... so now I'm paying 107.00 for the next six months for nothing... as subscription is cancelled... BEWARE of this company! Very unhappy

Ancestry begin another ripoff today. They offer a 14 free trial but you must give your bank details before you can start the 'free' trial'. Under no circumstances do this as they will start taking payments from your account whether you cancel the free trial or not. They will continue taking funds even if you do manage to get through to customer service and cancel. This company is an out and out fraud they are based in Dublin and I cannot understand why the Irish police have not arrested the directors before now.

I ordered this straight for ancestry.com website. Vary unpleased. My DNA results did not have any background that I was expecting. When I called ancestry, they did not have a explanation for me why my DNA was so off base because my "ultimate Background" wasn't even included in the percentages. They also told me that there was no way they could have swapped my DNA or mix up of any kind. Like they do not make any mistakes, right? I even requested for them to send me another kit, I was also told that I would receive an email within 48 hours in which did not happen. $99 is a lot to loose considering there was no satisfaction on my side at all or even a communication of any sorts. Before you buy, PLEASE make sure you know about your ancestors of about their whereabouts before ordering, otherwise you will feel more lost after like I did.

Typifies buyer beware. While entering information for my tree on this site, I noticed 12 trees that had entered incorrect information either based on faulty research, pulling incorrect info from another family tree without researching to verify it was correct, or jumping to an erroneous conclusion. Since the information in question is about my immediate family, who is better to know, especially with documentation to back it up? I contacted the owners of the trees in question, and gave them the correct information, requesting correction. Nada. Nothing. Not even the courtesy of a response. Ancestry "cannot do anything" to correct the information except make the pictures I posted private. And what good will that do? Nothing. Because the trees that have already snatched/copied those pictures will remain and remain as public pictures. Under the wrong person. Right. If you decide to utilize this site anyway, be aware that the info you are looking at - unless it is a government document is more than likely bogus; quality control of information does not exist.

This definitely started with the DNA kit which I paid $100 for and never used due to not being able to set up the account it told me I had to setup to send in my kit.

In all the flurry of trying to get my DNA account set up, I started a subscription. Couldn't find the cancel button, which according to the site says if you don't have a cancel button... then you don't have an account.

Fast forward to this past week, my bank issued me a new card and emailed me a list of companies I was on auto pay with so I could update accounts.

Ancestry.com was there, today I have called now 4x in an attempt to get a refund. Each time being hung up on. Once even by a manager named Debbie.

Calling for time #5 now. At this point it's the principle more than anything. I also find my time to be valuable so I've earned the $149 as I'm on hold for now 8 minutes for call #5

I used my Grandmother last name because I already know the history of the name and many facts.The name is Elser which is of German origin.It started from Germans born on the elster river and was also the surname of Georg Elser who bombed the burgerbrau kellior where Hitler gave an annual speech on the anniversary of his failed beer hall putsch. Many Nazi's were killed but Hitler left 5 minutes before the massive bomb exploded. Georg was arrested in 1939 2 weeks aftyer the bombing and kept alive by Hitler, but killed days before the prison he was kept in was over runby the allies.Ancestor.com knew none of this.It's sup[osed facts were garbage and ridiculous.In fact I could have merely googled elser and got better information