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  • Angi (formerly Angie's List)

Angi (formerly Angie's List)

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Overview

Angi (formerly Angie's List) has a rating of 2.4 stars from 2,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 125th among Local Reviews sites.

  • Service
    699
  • Value
    650
  • Shipping
    193
  • Returns
    273
  • Quality
    568

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
19
Neutral
0
Negative
44
344
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How would you rate Angi (formerly Angie's List)?
Top Positive Review

“Great job. Happy with the service!”

Brian R.
7/14/24

Roman and Alex did a great job with my move. They were efficient and careful with my items. The price was fair and the service was excellent

Top Critical Review

“Contractor scheduled is a no show!~”

Christine R.
10/10/24

I scheduled a duct/vent cleaning service through Angi last week. I wanted them to pick the contractor, just a qualified person, and they gave me a reasonable quote. I accepted. I got a confirmation of a match (the first on Friday October 4 at 8:41 am) for today - October 10, at 8 am. Later that same day, I got a second confirmation at 5:12 pm. I was puzzled at this, but OK. On Monday, October 7, I got a third confirmation at 11:55 am. Puzzled, I went online and looked at my booking, and yes, there was the named contractor - I sent him a message basically just acknowledging that I knew he was my contractor. All looked fine - and I spent a lot of time on Tuesday moving furniture and other stuff so there was clear access to every vent, vacumed each room, cleared pathways from any doorway they might need to use, etc. At 6:15 am - I get a text that my booking starts at 8:00 am. Then at 7:30 am, I get a text message that "unfortunately we were unable to match you with a top-rate pro for your service... we have rescheduled you for Sunday October 13 at 3 pm...". Thirty minutes notice that NO ONE was going to show for an appointment confirmed right through yesterday. I cancelled that booking, and now they won't let me write an honest review, because I didn't actually "hire" the contractor! So my honest review goes here. I will hire someone else, because Angi has wasted a good bit of my time, and I have no confidence at all that anyone will show up on Sunday either.

Reviews (2,475)

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Reviews that mention popular keywords

home advisor (77) credit card (63) phone number (49) business owner (36) use angie (219) customer service (185) quality work (15) cleaning service (38)
Thumbnail of user path318
Kansas
1 review
0 helpful votes
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August 4th, 2019

Cody Tanner, DownRight Tile, installed laminated wood flooring in entry hall, office, steps, upstairs hall, including closets, and he did beautiful work. He also laid tile in one of our bathrooms. He was dependable, he was here when he said he would be, he worked hard and steadily until job was completed to our satisfaction. Cody picked up the materials that we ordered from the store, disposed the flooring that had to be ripped up, cleaned up the working space that he used and did everything we wanted him to. Cody and his son did a great job and I highly recommend him for any job that is needed.

Thumbnail of user dorynei
Florida
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

When everything goes wrong and you don't know where to turn, calling Angie's list can quickly put you at ease. You know others have done the research for you. You can select from their vendors knowing you have selected a good company.

Thumbnail of user chrisl1817
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I am a huge fan of the service that Angi provides, being able to find contractors this way does help out a lot. However, on more than one occasion, we have had contractors show up at our house, unannounced, and without even contacting us by phone prior to them showing up. I'm sure I breezed through something in the terms and conditions that allows this, but that's still a pretty bad business practice, along with being very creepy (showing up at my house after 9pm unannounced? NO THANKS!). All in all, I will use Angi when I'm having a tough time finding a contractor, but with a lot more scrutiny and caution.

Thumbnail of user williamb1588
Virginia
1 review
10 helpful votes
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January 18th, 2020

Promised the world, didnt deliver. We got less than 10 leads, $1000 per month, then when we wanted to cancel they tried to charge us an early termination fee, we disagree with this charge and they want to put us in collections.

Stay clear of angies list for your advertising budget. Just not worth it.

Thumbnail of user kaydap
New Jersey
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

Absolutely wonderful! From the first phone call to him actually coming to my house to put up my two TVs. He was such a great person made sure everything was perfect and to the tea look forward to working with him again!

Thumbnail of user michellet1573
Florida
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Aaron did a fantastic job detailing my car inside and out. I needed it to look as spiffy as possible because I was selling it. He did the most thorough detailing job I have ever had seen. Knowing I was selling the car, he cleaned in nooks and crannies that nobody ever cleans, like the engine, door jambs, gas cap, inside the headlights, etc. He even adhered a piece of leather upholstery that had come loose on the passenger front door. I love that he's proud and passionate about the quality of his work, and it shows. My car looks great and I believe I got a better offer because of it. I'm definitely using Aaron again. I've seen other detailing services in this area charge the same as Aaron does that don't come anywhere close to the quality of his work.

Thumbnail of user robynj90
California
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

The electrician Angi sent over was great. He was punctual, friendly, and competent. My problem is with Angi. The job took all of five minutes to complete but they charged me $399! And I literally mean no more than 5 minutes. It was a problem I never would have found and a more unscrupulous electrician could really have easily taken me to the cleaners. So it's perfectly reasonable to charge me for the service but that price was way over the top. They knocked $90 off the bill after I complained but I really don't think that was fair. I own an apartment building and I'm always looking for plumbers carpenters and electricians for jobs around the building. But unless they offer me a more substantial refund I won't be using Angi again and I won't be recommending them to other rental.

Thumbnail of user richardc3609
Oregon
2 reviews
1 helpful vote
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September 12th, 2022

I used Angi to get a painter for a small job in my kitchen. The painter never finished the work, fraudulently charged me extra money, and even bought materials using another contractor's name. To make things worse, Angi's promised to reimburse me for the money I lost -- and never paid me. They lied about it. I plan to take them to Small Claims Court to get the money they promised me.

Thumbnail of user time330
Wisconsin
1 review
1 helpful vote
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February 6th, 2022

This is a terrible company. I hired them to install two televisions. Installer did not even show up. I was charged anyway. When we rescheduled, installer could not complete the job. I called the company and told them not to charge my card until the job was completed. They charged me anyway. Inexplicably, they told me it was my fault because I did not provide a ladder and that I could be charged extra as a result. Customer service was Rude and sarcastic. Do not use this company.

Tip for consumers:
Don’t use this company

Products used:
See my review

Service
Value
Returns
Quality
Thumbnail of user jackr885
Utah
1 review
0 helpful votes
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March 30th, 2022

Angie's List online once upon a time was very helpful. But now their website is so convoluted that it is not helpful at all. I had to call a LIVE person to get me the names of prospective contractors. The website kept redirecting me to things I didn't want, including the Angi App.

Thumbnail of user cathym1077
North Carolina
1 review
2 helpful votes
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June 4th, 2022

I hired A-1 Remodeling based in Grantville GA to finish the side of my deck on April 29,2022. I was charged a high fee for only three hours of work, I had to clean up their mess, edge was not properly braced, and my dog went through the slats because they weren't spaced the same as the existing railing. Considering there were three " experienced" people on the job, I'm not impressed. They didn't even get back with me about another job they were supposed to do.

Service
Value
Quality
Thumbnail of user genoveveh1
New York
2 reviews
0 helpful votes
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July 14th, 2022

I would never recommend this company for use. I paid for a service that I never received. The representative called to cancel our appointment and reschedule, on the rescheduled date never showed nor called. I contacted the company via e-mail and the response time was very slow. I gave customer service the information requested when they finally responded. However, this issue has yet to be resolved four days in. Overall, beware and do not invest in Angi.

Tip for consumers:
My experience using Angi has not been a good one. I wouldn't recommend their service.

Products used:
Handyman Service

Service
Value
Quality
Thumbnail of user robertv1315
Minnesota
1 review
0 helpful votes
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August 26th, 2022

This service is a total scam. Do not sighn up with them. They try to find ways to steal money from contractors even after they are cancelled. It's a shame that people actually work for Angi and fight you on not returning stolen from you small business account. I'm livid

Service
Value
Thumbnail of user nancyb78
Indiana
7 reviews
0 helpful votes
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August 24th, 2022
Verified purchase

Once I found Angi, I had to jump through several hoops before I could finally leave a review. This rating page I am on right now is unnecessarily difficult. The first version did not have the Captcha slot. Neither does this one. You are not optimized for Android at all.

Thumbnail of user bille616
Connecticut
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Easy to find what you need. Was glad to write review of an excellent contractor who helped me get through some trying times. I hope my review helps him to get future business and helps his business to grow

Thumbnail of user kennetht554
Washington
1 review
1 helpful vote
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December 4th, 2022

Customer agreed to pay me through Angi's customer chat, but Angi did not change my pay accordingly. Tried reaching out about 3-5 times but the support said some lies like they only pay for extra hours, they have always paid for extra fees like materials/gas/dump fees. Only good if you really need the money, you will need to be with the support about 24/7 so you know they are paying you correctly.

Tip for consumers:
They need better support, app interface, smoother payment transactions. Their support can’t really comprehend the depth of a lot of the issues you bring up to them.

Service
Value
Returns
Quality
Thumbnail of user philp251
Washington
1 review
0 helpful votes
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March 10th, 2022

I had Handyman Veterans llc do some foundation work for me. They did such a good job I had them come back and do a couple of more projects. Thanks Jeff and your crew. I would definitely recommend them.

Thumbnail of user petert843
Rhode Island
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

I'm unhappy that I seem unable to search details of companies and tradesmen without exposing myself to email and telephone solicitation. I selected 2 stars out of 5, and website response overrode mine, assigning 5 stars. What a jabber!

Thumbnail of user paulam1691
California
1 review
0 helpful votes
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September 11th, 2023

I have a second phone line that I rarely use and it gets no calls. I entered it as my contact phone when I filled out a request for a contractor on angi late on a Saturday night. Sunday morning at 8:15 am the calls began. Overseas call centers, spam, hang ups… I got 10 calls that first day even though I had only requested to be contacted by 2 companies. Neither of those 2 companies called. I went to Angi and canceled my request but I'm still getting calls. NEVER give the Angi site your phone number!

Tip for consumers:
Don’t give your phone number!

Service
Thumbnail of user liamc133
California
1 review
0 helpful votes
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January 11th, 2023

They require a lot of computer work for something that you could get for much less money doing yourself, you're already halfway there if you make your own website with them. Called me and pitched that they had all these jobs. They've all been BS "holiday lights" tiny jobs and nowhere near the scale I was looking for. I'm in the hole for $600 because I'm busy getting by with real jobs, their "leads" have been as useful and annoying as a tik tok notification, if I had tik tok. And when I called to see if they could offer any assistance/payment plans with an outstanding balance I wasn't even aware of, they cold shouldered and told me I needed to pay. Just a stark night and day difference between the marketing team that calls you and the "support" team that absolutely refuses to help their professionals going through tough times.

Tip for consumers:
the difference between a scammer middleman and angi leads is marginal

Service
Value
Returns
Quality
Thumbnail of user duanep119
Illinois
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Excellent he went above and beyond the scope of work I would refer him to anyone that needs landscaping done he pays attention to details. He was very reasonable on price I will use him in the future if and when I need more work done. Keep up the good work.

Thumbnail of user grandg2
Grand T.
New York
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

I was thoroughly impressed with how quick their team was able to fix our ac. We called yesterday at 5pm and first thing in the morning they are over to service our ac to replace a contactor that went bad. Less than 24 hour delivery and great communication the whole way. Also love that they utilize a digital invoice system so we don't have to deal with the old school paper invoices like the past. Would highly recommend!

Thumbnail of user danielm3593
Arizona
1 review
0 helpful votes
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August 19th, 2022

Horrible business, I pay $300 a month for 95% spam and scammer calls and leads, then your locked into a contract for a year and have to pay to cancel, Don't use absolutely the worst advertising platform and company, quick to take your money and then no help or responses. Joke

Thumbnail of user jessb254
Florida
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

My experience was the best. I did not think I would find someone that would clean as good as She did. I am so glad I came across this company. Try her you won't regret it. She is truly the best! I have had different companies come by and I will say she is far the best.

Thumbnail of user davidc6085
Mississippi
1 review
0 helpful votes
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May 10th, 2022

It is absolutely unacceptable to pay for services, schedule them, take time off work and be notified that its still scheduled up to the day of services only then for it be rescheduled. Absolutely bad business!

Tip for consumers:
Do not buy service attachments at Walmart. Once they contract the service you jump through hoops to get them out. They dont honor their service contract nor their warranties they attach to your purchase.

Products used:
N/A

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Thumbnail of user marilynm450
Marilyn M.
Typically does not respond to reviews

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