business logo of Anne Fontaine
annefontaine.com
luxury, chic, classic, formal womenAge 26-45, 46-60 $$$$
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About the Business

Anne Fontaine is a luxury brand that embodies Parisian elegance, originally celebrated for its white shirts. Now a lifestyle brand, it offers sophisticated ready-to-wear clothing, accessories, handbags, and shoes, showcasing exquisite craftsmanship and timeless style for the modern woman.


annefontaine.com
+1 855-405-6755
France
Founded in 1993
Clothing item from Anne FontaineFashion apparel by Anne FontaineMerchandise from Anne Fontaine clothing lineAnne Fontaine fashion product

Business Highlights

General

Year Founded: 1993
Target Gender: women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $15
Free Shipping: sometimes
Free Shipping Detail: for orders over $500

Returns

Return Policy: not free
Return Instructions: must be new, unused merchandise.
Return Cost: $10 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: luxury, chic, classic, formal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-405-6755
Support Email: concierge@annefontaine.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

How would you rate Anne Fontaine?
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Reviews Summary

Anne Fontaine has a rating of 3.2 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anne Fontaine most frequently mention customer service, shopping experience and perfect outfit. Anne Fontaine ranks 265th among Clothing sites.

service
58
value
58
shipping
54
returns
46
quality
56
New York
1 review
0 helpful votes
Follow Pauline L.
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Making returns and dealing with customer service was more stressful than doing your taxes! The process was terribly tedious and there were so many questions asked! I spent my entire morning returning this dress!

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
Follow George H.
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The staff are incredibly welcoming, often providing style tips and compliments that brighten my day. It's these personal touches, along with the exquisite clothing, that make shopping here a truly enjoyable experience.

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
Follow Morris B.
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This store is awful. They don't allow you to change your mind and change a purchase decision. Their evil customer service people will start hounding you. It was a ridiculous approach and the key reason I had a poor experience. I will avoid this store forever and ask everyone I know to do the same. You too, Beware!

Date of experience: June 6, 2024
Romania
1 review
1 helpful vote
Follow Delbert C.
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On my recent visit to the Anne Fontaine store, the customer service was outstanding, and the clothing quality was impressive.
The staff was not only friendly and well-informed but also patient as they addressed all my queries, helping me pick the perfect outfit for a special occasion.
I am thrilled with my purchase and the overall shopping experience.

Date of experience: May 11, 2024
Romania
1 review
0 helpful votes
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Great collections
March 29, 2024

I recently purchased the Lara White Shirt from Anne Fontaine, and it has quickly become a staple in my wardrobe. The craftsmanship is impeccable, with attention to detail that sets it apart from other brands. The shirt's unique design and comfortable fit have garnered compliments every time I wear it, making it a fantastic investment for both professional and casual settings.

Date of experience: March 29, 2024
Romania
1 review
0 helpful votes
Follow Michel C.
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Shopping at Anne Fontaine was a delightful experience; the selection of elegant and timeless pieces truly stands out. The customer service was exceptional, providing personalized attention that made finding the perfect outfit effortless and enjoyable.

Date of experience: February 23, 2024
Illinois
1 review
0 helpful votes
Follow grant s.
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The good people here work as employees, while the worst people in the company are in the leadership. The managers here are some of the most inconsiderate and apathetic people I've worked for. They just throw a lot of tasks at the employees without any consideration of our current workloads. Employees don't have room to breathe because the management doesn't give us any.

Date of experience: February 29, 2024
New York
1 review
0 helpful votes
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I read scores of online reviews before visiting them, only to realize it was all fake. These people are the worst. The staff has an arrogant attitude and won't help you as they are too focused on gossip. It made me feel ridiculous and terrible. I was a fool to trust them. Please avoid making the same mistake.

Date of experience: August 4, 2023
New York
1 review
0 helpful votes
Follow Pat J.
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The CEO and staff of the company displayed a clear lack of professional conduct and etiquette, consistently exhibiting rude and impatient behavior toward both customers and colleagues. Not only were they unhelpful in their interactions, but they also seemed to lack the basic customer service skills that are essential for any successful business.

Date of experience: February 6, 2023
New York
1 review
1 helpful vote
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The current leadership of this company needs tons of improvements. Most of the managers don't seem supportive at all, and they never provide guidance or resources needed by the employees. Another problem is that they're very demanding and have high expectations despite not providing any support to the employees. The management needs new faces.

Date of experience: January 11, 2023