business logo of Anne Fontaine
annefontaine.com
luxury, chic, classic, formal womenAge 26-45, 46-60 $$$$
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About the Business

Anne Fontaine is a luxury brand that embodies Parisian elegance, originally celebrated for its white shirts. Now a lifestyle brand, it offers sophisticated ready-to-wear clothing, accessories, handbags, and shoes, showcasing exquisite craftsmanship and timeless style for the modern woman.


annefontaine.com
+1 855-405-6755
France
Founded in 1993
Clothing item from Anne FontaineFashion apparel by Anne FontaineMerchandise from Anne Fontaine clothing lineAnne Fontaine fashion product

Business Highlights

General

Year Founded: 1993
Target Gender: women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $15
Free Shipping: sometimes
Free Shipping Detail: for orders over $500

Returns

Return Policy: not free
Return Instructions: must be new, unused merchandise.
Return Cost: $10 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: luxury, chic, classic, formal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-405-6755
Support Email: concierge@annefontaine.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

How would you rate Anne Fontaine?
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Reviews Summary

Anne Fontaine has a rating of 3.2 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anne Fontaine most frequently mention customer service, shopping experience and perfect outfit. Anne Fontaine ranks 270th among Clothing sites.

service
58
value
58
shipping
54
returns
46
quality
56
New York
1 review
1 helpful vote
Follow Victor H.
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The current leadership of this company needs tons of improvements. Most of the managers don't seem supportive at all, and they never provide guidance or resources needed by the employees. Another problem is that they're very demanding and have high expectations despite not providing any support to the employees. The management needs new faces.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Announcement! You guys need to watch out whenever purchased from Anne Fontaine store in Valley Fair or any other else where with any item, You should not and never had a change to return in a minutes as soon they print out received. They policies is exchange or credits only, and they clothes or dress is quality and very expensive but I had never see any store policy as like them. Also, No prices tag or new supplies in store, only display, so they can make any prices as soon you like and you don't have a change to return in a minutes.

Actually, I used to be purchased they cloths but never attention on received and never return at all, til last two days I purchased 1 item gift to my sister and total $ 950+ thereafter; she does not wanted it then I brought it back to store yesterday for return. Finally, lady name Anne not allow to return then mentioned they policy.

Please attention! Not too late to do like my mistake.

Date of experience: August 8, 2022
California
1 review
0 helpful votes
Follow Stace P.
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These people have the worst customer service team that will fake smiles and attend to you easily if you are buying something. When it comes to returns, the same people have an awful attitude. They would do everything they could to avoid a return. They would also be rude and disrespectful for no reason. It was ridiculous!

Date of experience: November 4, 2023
New York
1 review
0 helpful votes
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Disgusting experience
February 13, 2024

Disgusting experience at Anne Fontaine Store. No one wanted to help you and when they did, they were not helpful at all. The woman who served me had her EarPods in acting like she didn't want to be there and was also shaking her head at customers and being very rude! The quality of products has gone down and prices doubled. Will not shop there anymore.

Date of experience: February 13, 2024
New York
1 review
0 helpful votes
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I live in Madison and like to support the neighborhood boutiques. I went to Anne Fontaine. I believe the woman who is there is the owner. I have never in my life met such a rude lady. I would never make a purchase from here if that was the last store standing. A word of advice, learn how to treat customers and neighbors with kindness and manners.

Date of experience: April 14, 2022
New York
1 review
0 helpful votes
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You can tell their pieces were copies from other brands and I couldn't believe how they're able to operate like that! There's no integrity in their designs, they're fake and very unethical. I'd feel awful buying their products.

Date of experience: October 10, 2023
New York
1 review
0 helpful votes
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The combination of mediocre pay and awful management is a terrible one. The leadership is poor, so the employees have to work in a stressful and inefficient work environment. The mediocre pay is also made horrible because the environment isn't good. I honestly don't see anything desirable in this company. I would recommend you avoid it and work somewhere else.

Date of experience: June 18, 2023
Florida
1 review
1 helpful vote
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It's a very messy company with messy management and a chaotic work atmosphere. Working here means expecting the unexpected. The workload is very inconsistent. There are days when you'll have so much to do that taking a break will make you feel guilty, and there are days when you'll have so much time that you'll feel guilty wasting a lot of it.

Date of experience: June 17, 2022
Portugal
1 review
0 helpful votes
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The return policy's a joke! I bet management made it frustrating and stressful for customers so we won't go through the return!

Date of experience: June 20, 2024
New York
1 review
0 helpful votes
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Exceptional
February 2, 2024

The sales associates were not only knowledgeable but also incredibly helpful in selecting the perfect dress for my special occasion. The store boasts an impressive selection of women's clothing, all of which are of outstanding quality. My discovery of Anne Fontaine has been a delight, and I would wholeheartedly recommend it to anyone in search of quality women's apparel.

Date of experience: February 1, 2024