business logo of Anne Fontaine
annefontaine.com
luxury, chic, classic, formal womenAge 26-45, 46-60 $$$$
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About the Business

Anne Fontaine is a luxury brand that embodies Parisian elegance, originally celebrated for its white shirts. Now a lifestyle brand, it offers sophisticated ready-to-wear clothing, accessories, handbags, and shoes, showcasing exquisite craftsmanship and timeless style for the modern woman.


annefontaine.com
+1 855-405-6755
France
Founded in 1993
Clothing item from Anne FontaineFashion apparel by Anne FontaineMerchandise from Anne Fontaine clothing lineAnne Fontaine fashion product

Business Highlights

General

Year Founded: 1993
Target Gender: women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $15
Free Shipping: sometimes
Free Shipping Detail: for orders over $500

Returns

Return Policy: not free
Return Instructions: must be new, unused merchandise.
Return Cost: $10 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: luxury, chic, classic, formal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-405-6755
Support Email: concierge@annefontaine.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

How would you rate Anne Fontaine?
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Reviews Summary

Anne Fontaine has a rating of 3.2 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anne Fontaine most frequently mention customer service, shopping experience and perfect outfit. Anne Fontaine ranks 270th among Clothing sites.

service
58
value
58
shipping
54
returns
46
quality
56
Florida
1 review
0 helpful votes
Follow Robinson I.
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Their clothing designs are outdated and obviously a copy of other clothing brands' previous collections! It's ridiculous how they're able to manage and stomach all the unethical things they do!

Date of experience: May 11, 2023
New Jersey
1 review
0 helpful votes
Follow Keely R.
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Shopping here is always a pleasant experience for me. People are courteous and the clothes fit perfectly. And if I needed to exchange or return anything, it's always hassle-free.

Date of experience: December 12, 2021
New York
1 review
0 helpful votes
Follow Nathaniel B.
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Every time I visit the store, I'm captivated by their exquisite and varied clothing range. Without fail, I always discover something delightful to add to my wardrobe.

Date of experience: September 1, 2023
New York
1 review
0 helpful votes
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Love this store
August 3, 2023

It's my go-to label for both relaxed and high-end fashion. The inviting ambiance of the store is a testament to the wonderful staff that serves there.

Date of experience: August 2, 2023
Canada
1 review
5 helpful votes
Follow Z G.
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Discovered this designer a year ago and have shopped at their Greenwich store when in the US. Between my husband and I, we have bought thousands of $$ from them and had formed a relationship with the shop manager who is now gone, via phone and email. Since I'm in Canada, she would send me pieces and I would return for refund or exchange what did not fit. She gave great customer service. The problem starts when I returned 2 pieces to the store for a refund. She was there long enough to send the 2 pieces to their warehouse (I have an email confirmation from the manager), and shortly after she left the store. That was in June 2019. I still don't have a refund though I have been following up regularly and now I'm being told by the new store manager that the warehouse has not received the pieces and the former manager was not following procedures. It seems that I won't get my refund until the warehouse finds the 2 pieces their former store manager sent them. Looks like I am being held responsible for the loss of the package sent from their shop to their warehouse. But yet, I purchased those items from their Greenwich store via their store manager, and not via their web service. It only makes sense that the store would issue me a refund once they got the return (like every other store we deal with). At the very least a credit note?

Date of experience: August 15, 2019
New York
1 review
0 helpful votes
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Wonderful store
December 1, 2022

I visited the store to get a shirt for my friend's birthday. I was immediately met by a young lady who helped me out with the clothes. Quality services and she made me feel comfortable. Thanks!

Date of experience: November 30, 2022
New York
1 review
0 helpful votes
Follow Michael F.
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I love visiting the store. They make you feel welcome and answer all questions politely. The sales staff are knowledgeable about their clothes and I find it nice talking to them.

Date of experience: March 12, 2022
Philippines
1 review
3 helpful votes
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Bad services and bad quality products. You are more likely to not get value for your money if you buy from them. Do not gamble with this, word of advice, there are better shops elsewhere.

Date of experience: August 4, 2019
New York
1 review
1 helpful vote
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Pleasant experience
December 29, 2021

I am starting to find myself visiting Anne Fontaine a lot more. It's a beautiful store with wonderful staff. They made me feel welcome and wanted me to have a good shopping experience.

Date of experience: December 29, 2021
New York
1 review
0 helpful votes
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Returning Customer
August 27, 2022

I always find myself going back to the store when looking for the latest fashions. I like how they make me feel special and never left my side and gave me good suggestions.

Date of experience: August 26, 2022