They have a customer-friendly return/exchange policy and their staff are always so helpful and friendly. The collections are beautiful, all of my favorite pieces are from Anne Fontaine.

I always get the best customer service here, the staff have a great eye for fashion and are always happy to help me pick out new styles and find the right sizes.

Ordered 1 jacket in 2 sizes. ($3,000) The size I wanted was not available. A week or so after my order they contacted me and said they had my size. I ordered that as well. Sent the 2 original ones back as the size received in 2nd order fit best. They then said that I was a couple of days late past their refund policy. Asked them to refund as very long term customer, large amount, waited for other size to arrive and critically ill dog and needed the refund. I begged, asked, pleaded. Only form response. Called several times and only reached voice mail. LEFT SEVERAL MESSAGES AND NO ONE HAS CALLED ME BACK. THEY DO NOT CARE ABOUT CUSTOMERS, AND ONLY WANT YOU MONEY. THIS IS A CURRENT ITEM, NOT ON SALE, STILL ADVERTISED AT FULL VALUE, MINE WERE NOT ONLY NEVER WORN BUT THE PAPER WAS STILL ON THE ZIPPERS AND ONE BAG HAD NOT BEEN OPENED. NO CONCERN OR CARE AT ALL! ONCE THEY HAVE YOUR MONEY, THEY DO NOT CARE ABOUT CUSTOMERS OR CUSTOMER SERVICE.

This is my favorite store when I am searching for unique pieces for my everyday wear. The quality is top notch and the clothes are beautifully designed. Kudos to their staff for being accommodating.

I heard a lot of good things from my friends who visited the shop and all of them are true. I was immediately greeted when entering the store and the sales staff was there to assist me.

One of the best store experiences. Amazing employees - always really polite, inviting, and friendly. Such a gracious and sincere set of individuals. I always feel welcome.

Very rude staff and what's worse, a disrespectful manager who didn't even listen to what I had to say! I was tremendously humiliated, it was horrible!

They never fail to amaze me whenever I come to the store. Nice collection and great buys. The staffs are super nice and attentive. One of my favorite stores to visit for clothes.

It was my first time walking into the store and the staff really took care of me. I was looking for some office clothes and they walked me through their collections. I had a wonderful time.

Be prepared for a very deceptive and unethical shopping experience if you make the unfortunate decision to shop here. I purchased a dress here for my mom, the next day we decided to return the dress (still the the stores packaging and unworn). This is a normal thing that occurs on occasion during the shopping experience as everyone that shops knows. At this store, however, returning items is not comprehensible to them! No items can be returned for a refund, only for store credit! (not even a gift card) When I expressed to the manager the absurdity of this policy she became very rude and tried to pretend that none of the stores on "the avenue" accept returns (obviously nonsense) and that there is a sign in the store which states this (a small post it sized sign that was concealed by clothes during my visit). If a company has a non-standard return policy, or an item is final sale, they have an obligation to share this information at the point of sale, not to entrap customers and refuse to refund the item. When I expressed this to the manager she stated that I seemed sure about the purchase so she didn't think she had to tell me - it is incredibly unethical to have a policy like this and also to not even share the policy with customers during the sale due to your personal assessment of how confident they are in the purchase. Clearly the brand does not have confidence in their products and their ability to retain sales or care to ensure their managers behave in an ethical manner and fully inform customers. We will not be returning and will be sure to inform our friends in the area of our experience.