Ann Taylor

I purchased two of the Petite cotton crops one black, the other in Empire Gray. The Items I am referring to are *******, and *******. After the first wash the fabrics faded in color. I set them aside to donate them.
I've been shopping at Ann Taylor since 1980 and must say that the quality of the fabrics they use to make clothing has deteriorated.

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I have bought a few sweaters and a cardigan over the past 2 years. I used to be able to keep Ann Taylor's clothing for a long time, but there was so much pilling after one season that I had to stop wearing them. For the prices they charge, the quality isn't there.

Ann Taylor store at Villages in Rochester, Michigan is great! Sales staff helped me find current trends in my petite sizes, then ordered other tops I wanted. Also found perfect dress for my daughter in Chicago--- wrapped and ready to give as birthday gift. We always find the best fitting current trends here. Thanks! JS

Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future.

I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday events. 3 items were delivered on 12/5/23. I called to inquire about remaining 5 items. Was told all items would be received by 12/7/23. This did not happen although 1 item had shipped and was somewhere in transit. I called again on 12/7/23 and explained that I needed the remaining 4 items for holiday events. Representative told me should would place a new order for the 4 items and would ship overnight at no cost to me. What arrived the next day was 2 items!
Today, 12/9/23, it is too late for the remaining items so I called to cancel all remaining items. Was told I could not cancel them, even though they had not shipped yet! I protested and was told an "investigation" would occur and that someone would get back to me in 1-2 weeks! I requested to speak to a supervisor and was told a supervisor was not available!
This is outrageous customer service and I will never shop at Ann Taylor again!

I very rarely take the time to complain publically about a customer service experience but this one is worthwhile. Ann Taylor and Loft are an embarrassment to the retail scene. Shopping is supposed to be fun and not push someone to the point of anger and frustration. This is where I am at. Their cc line personnel are absolutely brain dead. They act like robots and make very reliable and good customers feel like criminals by freezing their accounts for unjust reasons that they turn around and assure you are just. The wasted time that someone spends trying to purchase an item ruins the overall experience. Then to top it off, their sales associates can't do anything about it to make it right. No matter how good the sales are at this store, I may have reached the point that my money is better spent other places. This experience was painful and disappointing. I think I'm done with this business.

I returned an order over two weeks ago using prepaid return label provided by company. To date, they have no record of return and do not have the tracking information. I used the label provided via the company. Customer service was rude on three occasions and of no help - simply stating there was nothing they could for me. A $200 loss for me at this time. Advice - DO NOT order online - if you do not live near an Ann Taylor of Loft - find a different place to shop. I was simply told to call back in a week and see if it shows up. Similar experience with Loft. I am sad as I have always enjoyed shopping here - the online experience and poor customer service has soured me.

I never received an order I placed with Ann Taylor online. My credit card was charged. Customer service was not available for days and days via Live Chat, e-mail, or by phone. I tried Live Chat several days in a row at different times of the day. Customer service never returned my e-mail inquiry about my order. Ann Taylor used to be more go to store for petites but I would not recommend them because shipping is a nightmare and there is no customer service. So sad!

Wonderful to be notified about $35 dresses and the biggest sale the following day... Very unhappy that customer service could not edit, cancel, or honor simple price adjustments (or do anything really) within 24 hours. I was told my only option was to refuse the 8 day shipped items (which I had to pay $8.99 for even though the order was about $159). I was told the only manager would say what the rep. Was saying, that the stores could not help, and I could send an e-mail if I wanted to offer feedback to the corporate offices. Honestly terrible experience and I hope I like the overpriced, non-returnable, slowly shipped dresses...

Sent back an item that didn't fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven't responded to my return and still have my money. Something very fish! Don't order from them. I consider this stealing

Generally the clothes are well made. I hope ATs quality doesnt dip, as it sometimes does. I always look for chic clothes, elegant but with a bit of flare. Perfect for a professional.

My recommendation to AT: maintain quality and workmanship. Dont slip. You were better 10 years ago.

I very rarely take the time to complain publicly about my experience but this one is worthwhile.
I have ordered merchandise from anntaylor.com on many occasions and every time I have received an email confirming that my order was received and is being processed. However, on all occasions, several ( up to four) days later I have received additional emails indicating that some of the items on my order are no longer available and I will not be receiving them at all! How can this be happening? How can it be that when you purchase products online from anntaylor.com you don't know if you are actually going to get it?

Worse Ann Taylor store ever! Woodlands, Texas location. Managers fighting whole time I was there. Do you know how bad this look I ask both of them? One manager walk away and the other manager a black women who trust me shouldn't even be working there kept gong on complaining to me how the schedule was not right. I told here I was just there to order a dress for a 4th of July party. She had no intend to help me but calmed it must be nice not to work. This black women who needs to retire or something was dress like she was homeless and her appearance was very dirty, Not Ann Taylor best. Why would Ann Taylor hire such dirty people. The other manager a Mexican women wore close so tight could could see stuff that shouldn't be shown. Both women unprofessional and dress terrible. What is happening to this place. Will not shop there anymore. I received terrible service and left without ordering a dress. ANN TAYLOR has gone down hill fast! Done with Ann Taylor!

Ineptitude, incompetence- the worst online customer service I've ever experience. Don't walk, RUN away from the company. I ordered a tank nearly a month ago- I still haven't received it. It processed for nearly two weeks and then when it finally shipped- well, now it's lost in the system. What's worse, the customer service reps and THE SUPERVISORS were absolutely no help. O. They told me how experienced they are- how many years they've been doing this- and were wrong every time.

On Mother's Day I placed an order totalling over $600. A week later I was informed some items were no longer in stock and that the remaining items were being shipped. I was charged $422.53. I received someone else's order totaling $120.76. I have contact Ann Taylor on numerous occasions and no one contacts me back. I want my MONEY and do not recommend this business to others.

200$ billed, I returned the clothes, received no credit. Credit late fees charged to me. Three hours of phone calls, I neglected to make a copy of receipt that I put in with returned clothes. This company is a scam. I have avoided getting store credit cards for decades and got sucked in to this one. Huge regret.

Let's face it, is it worth an extra $200-$600... just to have the Ann Taylor name on a tag in the neck of your clothes? Most people cut the back of the neck tags out because it irritates the neck! Hard working people can't afford the clothes you want them to buy. I will say this, as we go through the Goodwill stores where AnnTaylor clothes have been marked down to $5.99 that's the only way most people will own a AnnTaylor.

I placed an order on Ann Taylor and forgot to include a unit number of the address. I called immediately and was told there was nothing they could do to help me. I asked to speak to a supervisor and was put on hold and then told there was no supervisor. She then hung up on me. I am a prolific on-line shopper and had been a loyal Ann Taylor customer. That will be my last purchase with them.

Ann Taylor received my return on 4/27 and I was told it would take receiving 2-3 weeks to process. Currently my Ann Taylor credit card is gaining interest on those items returned. Terrible return process this should be reviewed and improved!

I used to love the clothes, but be careful if you need to return something. I wore a pair of cotton pants once, washed according to the instructions and they came out looking shabby. The local store in Stamford, CT refused to take them back. I had to return at a cost of $7.95 through the mail. The local manager was rude - she actually said that she couldn't take them back because she couldn't resell them - no joke, the pants are defective, why is reselling a condition of returns? I will never buy from Ann Taylor again.

Also - I wrote this review of the pants I bought and Ann Taylor has not posted it!

I have been an Ann Taylor customer for 40 years! I worked at one of their stores in Natick at the age of 19. I always loved their quality, style, and customer service. However, over the past decade their quality has decreased and their customer service is appalling. They no longer stand by their products and gift cards can only be used at a store, not online. Worse is that I purchased my adult children clothes for Christmas and 3 out of 12 items needed to be returned. Ten days after Christmas and they refuse to reimburse me for the amount I paid, since it was more then 45 days ago. I ordered the clothes in the middle of November. I am closing my account and will shop at a store that has customers' satisfaction at a higher value. Ann Taylor would only offer me the current sale price for these items.

I ordered 2 items online and my credit card was immediately charged for the items. After several weeks, I noticed that the items were shipped to an incorrect address. Now 3 months later, I have not received a refund for items I never received. I keep getting messages saying that they are looking into the matter. They have my money and I do not have the items I paid for. I am at a loss as to why it is taking this long to solve the problem. I would never order from them again!