Ann Taylor

Have bought from them some years ago as gifts. Went back, ordered $200 worth of items, and then get a red text error about paypal - no description of what's wrong just that the site has an issue processing right now.
Maybe it's a small issue, but in this era seems crazy. I contacted help and they told me I needed to call in, and obviously if i do that paypal is not an option. Bought elsewhere with paypal immediately before and after.
No faith in the company's website if they cant handle a paypal integration, Im not going to put my credit card on their site and I'm certainly not going to wait around for them to answer their phone. Also brings to attention that their standard shipping is 8 days!
Sorry - I'll buy elsewhere. At least I have a little clearer understanding about why traditional retailers are getting their clock cleaned. Loft - your competitors have set my expectations too high, and you currently aren't delivering.
I don't have a recent opinion of their clothing, and it's unlikely that I ever will.

Have been an Ann Taylor/Loft customer for many years. Have always loved their clothes. Sometime in the last 6 months problems started to crop up with online purchases and returns. Returns made within 30 days were not credited and often 3-4 weeks later an e-gift certificate would be issued instead of a refund because of their warehouse issues. Using e-certs has proven to be dicey as your cert will be charged for a purchase NOT actually made! You will find out 2 days later that they are sold out of the item... but guess what?... they do not return those funds to your e-cert and instead it seems that you have given them a gift of your hard earned monies. I have spent the past 4 days trying to fix their/my problems and have spoken to 2 of the RUDEST customer service reps, I have ever encountered (2 were slightly helpful but could not resolve the issue). I was just told by the last c. S rep who put me on mute, while I spoke to her that she would send a report on to her finance office... so they now have my money for over a month+ and can not resolve a simple issue. Will never shop here again and you should avoid Ann Taylor/Loft too. I can only think that they must be experiencing financial difficulties in order to explain their issues.

I visited the store in Southaven, MS on 10-12-20. I was not greeted by anyone nor was I assisted by anyone as I looked around at some of the selections. I have been a big Ann Taylor shopper until now. I regretfully noticed that when a white lady came in she got royal treatment "WELCOME TO OUR STORE!"
"IF YOU NEED HELP WITH ANYTHING AT ALL, JUST LET US KNOW?" I was so disgusted that I walked out! This is sad!

I tried to order a sherpa jacket that was on clearance for $64.? I tried several times to place the order which would not go through due to website issues. Nobody was available on their live chat. When I reloaded the website the price had changed to $109.? With a banner that said an additional 50% would be taken off at checkout. Every page through the process contained the banner. I expected when I checked out an additional 50% would be deducted. It never deducted the 50% and I was charged $109.? For a non-returnable or exchangeable jacket. When I tried to discuss this with 3 different live chat agents I was told the coat was originally $259.00 so the $109.? Was 50% off. The $259 was crossed off in both scenarios. The words and the price $64.? And $109.? Were clearly written. Additional 50% off at checkout indicate an additional amount will be taken off, not that you are seeing the final amount. Each time I brought this fact up the chat magically disappeared. Really dishonest and deceptive practices!

The picture is tonight's website. It shows a totally different price and a similar banner to what I saw.

I have ordered merchandise from anntaylor.com on three occasions and each time I have received an email confirming that my order was received and is being processed. However, on all three occasions I have received additional emails - some have arrive several hours after my initial order, while others have arrived days later - These emails indicate that some of the items on my order are no longer available and consequently have been removed from my oder and I will not be receiving them after all!
I called their customer service to find out why this was happening so often and I was told that their system only updates ONÇE A DAY! How can this be happening with a company that charges over $100 for a simple pair of pants (made in China). With hundreds if people visiting their web site to make purchases - how can they have the audacity to only update their site once a day? Please be aware when you purchase products online from anntaylor.com as you will never know if they item is actually in stock. I will never purchase again from anntaylor.com at it seems that they are not willing to invest in a modern system that continually updates their inventory - similar to the system that many other online merchants have.

It; s OK as most clothing goes. Over priced and your paying for the bran name I have worked and bought a lot of Ann Taylor clothing a discount prices while working at Macy's

For me, buying jeans is sometimes a real challenge, because I have a disproportionate figure. It was in this store that I found the same perfect jeans for myself.

In the last 2 weeks, I placed 3 orders via their online store 2x and phone order 1x.

Out of the 6 items ordered, I received cancelation emails for 3 items within 6 to 36 hours (varied with each order).

I called Customer Service after the 2nd itme cancelation to inquire why this was happening.

Short answer: their inventory and website are not accurately synched, and with items that are low in stock, they allow orders to be places for inventory that no longer exists.

This leads to "surprise and disappointment" for the Customer. And I have never experienced this while shopping on other e-commerce websites.

50% of items I ordered were canceled after I ordered them.

When I placed an order for one pair of pants, Ann Taylor hit my bank account 5 separate times for the same purchase amount leaving me with $1.26 in my bank account. I suspect if I had more funds in my checking account, they would have gone for much more. When I called Ann Taylor they told me that it was my mistake, that I must've left my shopping cart, or had an error on my end.

I had one submit and one confirmation email from Ann Taylor with the correct amount so I never thought to look for numerous duplicate charges to my bank account. I got off the phone with Ann Taylor feeling violated.

Ann Taylor's customer service told me they would not refund the 4 other single line item charges for 5 to 10 business days. They were rude, dismissive and nasty to me. My bank should have stopped the hit after hit after hit -- numerous identical charges, but they did not. They did, however, reverse the charges on Ann Taylor.

This conduct, on the part of Ann Taylor, constitutes fraud. I suspect they did this to thousands of online customers in order to finance a failing clothing business.

This is first time ordering from Ann Taylor Factory and definitely will be my last!
My situation: placed an order back in June with the understanding that my order maybe delayed due to COVID-19. Ok that was fine with me. Items shipped out from their facility a month later. The package was addressed to me but had the wrong order: I received another customer's order with billing invoice. I contacted customer service via text and received response an hour later. Customer Service agreed to resend me my order and issued label ("at no cost" to me they said. Lol) to ship back the Package to them. That same day, I received an email confirmation that my order has be shipped; 3 days later I received another email telling that item is no longer available. They didn't apply refund so I contacted them again.
This time I was asked if I wanted price adjustment when I especially asked for refund. They applied the wrong amount (75% less than what I paid) and argued back and forth until I got the correct amount in refund.

I was looking late morning on Ann Taylor's website 8/28/22 and unfortunately i could not find a skirt suit on her website. Her website was frustrating. I'll look else where... sad

Ann Taylor is consistent on quality and fit. I find it hard to buy clothes online but LOFT as well as Ann Taylor are great for petite sizes that might be a little curvy as well.

I try to reach a customer service through the website asking why payment options don't really work but not reply. Good I haven't bought anything

People at AnnTaylor.com are extremelly pleasant to deal with. They always answer my questions and ready to give shopping advice. Awesome service!

I really like Ann Taylor. I have found some really cute clothes on this site. I didn't have any problems receiving my orders.

I reeeally love Ann Taylor! It is one of the stores where almost everything is beautiful and I want to buy everything!

They canceled most of my order a day after i placed my order online because they said the items were no longer in stock. First off, why sell people items if they're out of stock? That's false advertisement. I tried canceling the order since everything I was really the most excited about getting they canceled. Since it was past their window of cancellation they refused to let me cancel the order. I even tried cancelling it right when they sent me the email that most of my items were cancelled. Bad business practice. They said the shipping would be free and I would be allowed to return the items that shower up at my house even though they were final sale. They also said I wouldn't be charged for the items that were cancelled even though they put a hold on the credit card when you make the order. So I waited for the order to be shipped, and once it was shipped they took the shipping cost off but they also took my rewards coupon off that I had used. This makes the price they charged me incorrect. I received the items, did not open the bag, and am immediately sending them back. Their website shows nothing was shipped so I'm not allowed to return anything now after customer service said I was allowed to return them. Overall, it's a big mess and I'll have to get my money back from my credit company. Customer service was useless and they should allow you to cancel an order if you tell you a day after ordering that stuff isn't in stock. I used to shop here all the time a few years ago but since then the items got even more expensive. Will not be shopping here ever again after I've been shopping here for 8+ years. It was all a disappointment.

Wonderful Jeans, Best Quality with Comfort, Many variety of jeans are in AnnTaylor.com, I recommend Every one AnnTaylor.com

I only shop at The Loft for all my pants. I wear talls and The Loft has the best selection, quality and price. I wouldn't shop anywhere else!

Ann Taylor brand is kinda overpriced sometimes. I genuinly believe that clothes shouldn't be expensive. But some pieces here are really worthy.

Love the styles and sizes. You don't have to be a 4 to order clothes.

I totally love Ann Taylor's dresses. I found a fantastic outfit for a hen party. Thank you so much!

Excellent clothing and excellent customer service.