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    Ann Taylor

Ann Taylor

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Overview

Ann Taylor has a rating of 2.3 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ann Taylor most frequently mention customer service, credit card, and return policy problems. Ann Taylor ranks 235th among Women's Clothing sites.

  • Service
    14
  • Value
    15
  • Shipping
    15
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 40%
Positive
2
Neutral
1
Negative
2
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How would you rate Ann Taylor?
Top Positive Review

“Gj tu”

Dipanshu M.
4/29/24

Uske bad bat karte hai ji to ap bhi sath me hai namaste hello sir good afternoon dear janu namaste namaste namaste namaste namaste namaste

Date of experience: 4/28/24
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Top Critical Review

“Zero would be more accurate”

Martine A.
9/26/24

So disappointed in Ann Taylor, I normally buy from this brand a few times of the year because they stock petite sizes for work but never again. I ordered a suit and realised less than five minutes later that I had ordered the size six instead of the size eight. I checked to see they still had stock online - they did - and then emailed directly to the order/customer service to please provide me the size eight instead of the six. They responded there were no exchanges, which is odd seeing that the product order had only minutes before been recieved and the correct size was in stock. Zero customer service and as all good businesses stem from looking after their customers Ann Taylor will not have any left soon. C'est la vie.

Date of experience: 9/26/24
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Reviews (90)

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ann taylor (47) customer service (31)
Thumbnail of user lissettec
Mississippi
27 reviews
25 helpful votes
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April 13th, 2015

I being a faithful customer of Ann Taylor for more than 20 years

Date of experience: April 13, 2015

Thumbnail of user marys367
Indiana
4 reviews
9 helpful votes
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June 25th, 2016

Also love their clothes. Well made, a little pricey but the sales are good.

Date of experience: June 24, 2016

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About the business

Flattering dresses and skirts, perfect-fitting pants, beautiful blouses, and more. Feminine. Modern. Thoughtful. Elegant. Shop Ann Taylor for a timelessly edited wardrobe.

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