I wrote a review in their website but they don't want it to appear on there apparently as a week later it hasn't been uploaded! Poor quality table received with spilt wood on the table top and poor join on the circular base. Also paid £59 for delivery to room, to be unpackaged and no assembly required and was left with the table top in the box in the hallway and base boxed in the garage. When I contacted them they said their website was wrong… 6 weeks later and it still advertises the same. Not the service or product I expected - think twice before ordering from Anthropologie

I have been shopping at anthropology and urban outfitters since I was a teenager. I love it! This all started when I kept receiving wrong items and I was pissed off being told that I had to go to the post office and send them back because its not my problem! And its as if they dont make enough money? Like isnt it considered a gift on behalf of their mistakes? So that took time out of my day. Then they put my account on hold which I have read nowhere in their policy all because they couldn't locate the returned wrong items they sent to me. I called multiple times and I was treated like I am a criminal. They were blatantly rude to me when I was nothing but nice even offering to pay for the wrong items that they sent to me. Im wondering if I should just never shop at these stores again.

Never Order online from them!
I never write reviews much less bad ones.
They make mistakes in shipping items, for example I ordered a quantity of 3 and was charged for 3, but only received 1.
Then I received somebody else's order (from TX, I am in CT).
They charged an item twice by mistake without shipping the item.
Now I am trying to get a full refund for a return and they will only refund an amount which is a couple dollars less than I paid. It makes no sense!
The way they charge and refund your credit card is not transparent.
There are just too many problems and I've spent hours with customer service without help. Waste of time.
It's such a pity because I really liked the store.

Ordered the fern bath cabinet from Anthropologie paid $498. Took four months to get here both Glass panels were broken anthropology said the max credit they could give me was 30%. This did not cover the cost of replacing the glass. Glass company told me Anthropologie uses the cheapest glass possible. Do not buy this cabinet unless you're willing to pay almost $700 for it

Be careful when ordering anything online from this company. I found customer service department to be a combination of untrained staff who didn't follow through and chat bots that accomplished nothing

Im not sure why we cannot eliminate this "little house on the prairie, look"! The clothing styles look like something pilgrims wore when they came over on the Mayflower!
Anyone over the age of 21, should not be seen in these ruffle dresses, skirts or blouses.
Its time for new designers if this is the best they can do, 3 years running!
Sophisticated casual is what we want and need!
Call Laura Ingles and please tell her to come get her clothes!

Please think twice before buying something online from Anthropologie. I have had problems with three orders in the last two months. Two of them never showed. One bookcase arrived, but was damaged and missing parts. It took me no less than eight phone calls to figure out if it was even possible to get the parts shipped. I love the clothes, and have been a customer for years. But I think I have to shop elsewhere from now on. I just cannot trust that my orders would actually ever arrive.

I've been trying to purchase 2 items from a bridal registry that links to Anthropologie. I won't bother describing the inefficient selection process, but every time I put through a purchase, about an hour later I get an email saying the order has been cancelled. After 4 to 5 times of trying different ways to find and fix the problem, I finally called them. The very nice representative told me Anthropologie cancelled the order because they needed more information to create an account for me. I don't want or need an account, just to make this purchase! But they say an account is necessary and the ONLY remedy is to wait for 72 business hours while they look at what information is still required to create the account. Meanwhile, they won't hold the items I'm trying to purchase while they do this. What utter crap! Why doesn't their website request this essential information? Why don't they send an email asking for this information? I asked these questions, and was told they were waiting for me to contact them! How do you spell ineffective? Anthropologie. Trying to be helpful, they suggested I find a friend with an account who could order the items for me. Ha! I am going to give cash to the bridal couple and screw you Anthropologie!

I like Anthropologie and was impressed with the quality of clothing that they have. However I was reading the other reviews and I want to share some pointers. My debit card was compromised before. I use a separate debit card for online shopping. What ever the total is for items, I put that amount on that card. This would stop the business for charging the card twice and from fraudsters getting a hold to your dc or cc making false purchases. Another thing I buy on sale and clearance especially through Anthropologie because they are expensive. Was surprise that I caught this dress I really wanted retailed at $200.00+ for only $70.00 so keep your eye out daily with them. Hope this helps!