Anthropologie has the WORST texting customer service I have ever seen (and after I tried this I saw many other similar reviews!) Whoever runs it is beyond rude and annoying and did not answer any of my questions. Very disappointing!

Half my order was cancelled due to no stock, then the item which did arrive had multiple stains on and I was unable to create a returns label as the whole order had been cancelled. No response from customer service after several days.

I love the Antrhopologie stores and the site complements the stores very well. Where it lacks in shop setting, it more than makes up with the online community and their reviews. This is the only site in which the reviewers let you know about fit, sizing and how it works with your body type. The reviews have been dead on for all my purchases. Aside from that, their clothes are comfortable and finely made. I never have to worry about quality when I buy from here. And the style is quite versatile from glam to girly.

Worst experience I have ever had with anyone! Ordered a 5' mirror from them took over a month for them to ship it. Once the local shipping company received it they held on to it for over 2 weeks not allowing me to pick it up because of anthropology. They also promised to refund me for shipping which never happened. The guy that would pick up was the rudest customer service representative not willing to work with me. Stay far away from this company!

Be careful before you buy at Anthropologie. They will steal your private information. Their policy dictates it. The people who work there are rude and the executives at their corporate office will blow you off if you try to talk to them about their so-called policies that steal your personal information. They are an arrogant company who takes your money with no regard for you or your privacy. BOYCOTT this store that makes sub-par clothes that will get holes in them after two wearings.

I purchased glassware in September for my wedding on December 30. I emailed customer service multiple times to clarify the payment process and the delivery time frame. I emailed customer service on both issues multiple times (last time was in November) and received inconsistent responses, payment has been received, the credit card received is void, not acknowledgement on query about time of arrival. I was surprise to receive the items without any notice or update from customer service 7 months later. I have tried to arrange the items to be returned and they want me to pay!

I ordered an item from them in mid December. Said it was delivered, I was home that day and it never was. As soon as I received the email saying it was delivered, I checked my porch. Nothing. Customer service required me to wait 48 hrs before I could put in a claim. I put in 3 different claims for my product to be reshipped or refunded. Neither happened. Then I got an email saying they would not refund or reship since the order was marked "delivered". They suggested I contact my local police. Are you kidding me? This is supposed to be a high end company. Absolutely horrible customer service.