APMEXReviews 51

They claim to buy the products they sell. Don't you believe it. If the price goes higher than what they sold at, they don't want to buy it back. I will never buy from them again.

BEWARE! FAKE COINS!
Absolutely terrible customer service and understanding. LEON at Oklahoma City was amazing dull-witted. Many other quality sellers available to purchase from.

Canceled three orders by credit card for no reason. First, they told me it was the bank (credit card issuer); the bank confirmed it was not them. Then APMEX told me it was because my billing address for the credit card was wrong and they would fix that. Finally they told me (third call to customer service) that I had to establish a history of paying by other methods such as wire before they would accept my credit card. This is the only vendor I have ever had a problem with; perfect credit and long history with credit card use. Avoid APMEX and find someone who appreciates your business.

I placed an order for $1300 dollars and they cancelled my order with no explanation they took the money out of my bank account and they 5 days later they cancelled my order unexpectedly, for no reason and when I check the status of my order it just still says processing, when originally they said item would ship next buisness day. This is ridiculous this item was a very special order for me and for them to just cancel my order with no reason is very confusing. I would not use this company as they will cancel your order for no reason at all

Had the misfortune of having to deal with Tiffany and Joel today. Had to cancel 3 pending orders because Joel didn't trust the shipping address that they had sent an order to before. Now won't refund my money for 60 days. Take a fool's advice and don't deal with these people, I never will again.

It used to be a good company but my recent experience with them made it clear who they are. I have been a customer for more that 15 years but Im treated so poorly It made me realized waht they are about. My banks wire transfer page is not working and Im unable to submit paymnet. They heep harraming telling me that they will cancell my order and that there will be penalities. I keep requesteing to give me an addtinal two day to resolve this but they are refusing! How nasty!

I purchased silver along with 1/10 oz random mint gold. Gold dented/bent red spots and gouged! 3 red spots on panda side and 7 more on reverse. Pictures aren't the best at showing them due to golds luster. They have no claim of coin being CULL quality but that's what I received. Paid $250 for a $190 coin. And my review of the product in the app never populated so they still have a 100% 5 star review going. Likewise their return for damaged items has non refundable shipping and a "restocking" fee if $50 or 10% (whatever is more).

Coins are lower quality than described. If you order BU you will get AU at best and the AU listings are barley "fine". Customer service is awful and the shipping department clearly does not care if your merchandise arrives in good condition. Several Morgan dollars were damaged in shipping due to not being properly packed.

I bought $30K worth of stuff from them a year ago and wanted to see it back they were trying to give me $1000 Less than what I paid a Year AGO!. Horrible, Horrible, Horrible

I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN!

I RECEIVED TARNISHED AND SCUFFED SILVER AND APMEX WANTS ME TO PAY TO EXCHANGE.
This is a very sad bad business and WILL NOT GIVE THEM MY BUSINESS AGAIN plus a lot more. A complaint was filed.

On March 27,2023 we placed an order for Silver and Gold, the order came in 2 separate shipments the first shipment with the invoice shows items not shipped yet, green lines thru the items not shipped yet. After calling Apmex about where there rest of the order was they told me I received it on the first shipment I told them I did not receive it yet and he told me they went back on the video and it showed it was in the box. (Remember it was marked not shipped on the order.)I told them I did not get it, it was to bad, I was out this money because now it was my word against there's. The item was 1oz. Silver Square geiger Endelmetalle (Encapsulated w/essay) Still to this day I have not received this or my money back.

I was discriminated by AMPEX based on the fact that my wife is from Russia. My order was cancelled, my account was blocked. I am a United States citizen, I am living in the USA, I am working in the USA, I am paying taxes in the USA, I want this country to be the best country in the world. And yet, my account was blocked and the order was cancelled. APMEX did not even refund me swiftly and said they were going to hold my money for up to 60 days.

APMEX Company did a recurring charge for nearly $3700 per day for 4 days running. Nearly 15K went out of my account, When I called to stop all the charges. They told me it would be 3-5 business days and then another 3 to go back to the bank it's been nearly a month. I called twice since then and they gave me the run around until I spoke to a supervisor and he said that because it was electronic funds it would take 60 days as a mandatory hold. Completely ridiculous,I should have just taken the gold. A pompous, arrogant agent in accounting was of no help explaining that they have ALOT of people buying $3600 of gold on a recurring charge daily. DAILY. That's $108,000 a month, nearly 1.3 million in a year. I find that hard to believe on a recurring daily charge. So now they kept my money and didn't send the gold. BEWARE of this shameful operation.

Apmex I have been dealing with you for over 17 years I can no longer afford to buy your product your minimum purchase price is beyond my fixed income level thank you for your service through the years.

Yes I have been a member of apmex for a long time now and after so many years they tell me they can not sell to me due to my race and poverty status and that only wealthy people can now purchase from them and the little guy with a Mexican heritage don't matter I'm so made that I have to tolerate this injustice I'm sick over it

I cancelled an order shortly after making the order. They took the money from my banking account anyway, took several days to process the cancellation, charged me the drop in gold price that happened while they took their sweet time processing my cancellation, and added a fee on top of that. 70+ dollars lost. The silver lining is that this event led me to seek other suppliers and I've realized that pretty much everybody else has better prices!

I'm a beginner investor and use apmex as a form of savings otherwise I'd never save a dime! I have no discipline for saving and apmex ships extremely fast, never had an issue in any part of the transactions, I've been able to? Amass a fairly decent nest egg that I otherwise would never had done so for that I'm thankful to apmex.

Saw what I wanted on their easy to use and clear website for a total coming to around $3K as a first time customer. Ordered it on-line Monday morning, paid with credit card, paid for 2-day delivery, arrived Thursday afternoon in the Rockies. Exactly what I ordered. All good here.