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How would you rate Apple?
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Texas
3 reviews
4 helpful votes
Follow Philip B.
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I bought this iPhone for my sister who is living outside of the USA. I checked this phone with At&t and it was working. Also, when my sister got it, she can use it with local carrier without any problem. Therefore, it's definitely unlocked. But the problem is it's black not white though the picture is white.
Notice: You can buy this phone from apple website only with 650$.

Date of experience: March 30, 2015
268 reviews
1799 helpful votes
Follow T N.
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I don't have a Macbook or Ipad, but I do purchase things through the Apple store (apps, music). For such a great company, I sure do wish their buttons didn't feel so heavy and using iTunes didn't feel so clunky. Not sure how to describe it, just that it's unpleasant. As well, for such a user-friendly business, I'd say their website could do much in the area of improving navigation and usability.

Date of experience: February 15, 2011
Arkansas
6 reviews
11 helpful votes
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Ugh
February 7, 2017

I'm actually using an apple tablet. I hate it. No back button. Too many updates. Repairs are so expensive you almost usually just scrap it. I have an android phone and I would never buy an apple product. This tablet was a gift. Though I'm thankful for the gift, I just wish it were anything else besides something that uses a lot of your storage for updates you don't necessarily need but have to have because. Man behind a screen said so. Or the classes you should take because I have to google everything I want to do on my phone to figure out how to use this tablet. I mean the key board was in all caps until the last update so you didn't know if you were yelling or typing (at least they fixed that).

Just give up apple. Or at least make your product better instead of just subpar.

Date of experience: February 7, 2017
California
2 reviews
7 helpful votes
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Bought a brand new iPad from T-Mobile in February, then less than 3 months later the volume button just stops working. I called about a replacement, the supervisor, Briar, offered me an express replacement, which I agreed to, then was denied the express because of apple's policies. So first I was sold a lemon, then I was lied to, and now I'm inconvenienced and stuck with the faulty device until the stores open back up. This is very unsatisfactory. This is the second lemon I was sold by Apple. After this experience I'm really going to have to support Android. I do NOT trust Apple and their lemons.

Date of experience: June 22, 2020
Massachusetts
18 reviews
60 helpful votes
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A game changer
May 27, 2015

Apple has led the way on creating a shopping environment that is very customer friendly.
My only com[laint is the revisions to the Genius Bar and the elimination of classes, except for those who have just purchased a product.
And, the quality of repairs can be problematic-it varies dramatically from str to store.
Hopefully, Apple will get its act together in the that department.

Date of experience: May 27, 2015
California
1 review
1 helpful vote
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Apple tries to get more in the business market, but they have terrible service for business unless you want to pay them a premium. I have purchased over 15 machines for my software business, and to get a machine that has been recalled turned in, they need to not only take it for 2 weeks to fix it (found that out after coming in), when I come back to do that, I have to wait an hour for a technician to be available to "run diagnostics". This is their recall, and I end up spending hours just get it turned in!

Date of experience: November 22, 2019
New York
91 reviews
225 helpful votes
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First off, I love apple products. In fact, I am using my iPad to type this very review. However, when I wrote to apple for help with a syncing problem with iTunes, I had possibly the worst customer service experience of my life. After submitting my question, I promptly got an automated response that my inquiry would be looked into soon. A week later I got another automated response asking me to rate my satisfaction with their service... when I never got an answer in the first place! I then got bounced around but 4 different people, each time no one had any understanding of my issue and would send me back a pre-scripted response (usually instructing me to download the latest version of iTunes), until I complained and they referred me to someone else. Overall, very frustrating. If they didn't make such great products I would give them a one star.

Date of experience: October 13, 2011
Colorado
1 review
0 helpful votes
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Called Apple for 38 minutes trying to set this up..."this article was not written by Apple" but they took money from this company, reviewed, then posted on Apple News Feed.

To me, if they can't honor this article says they have no problem take money from 9to5mac and posting fake or fraudulent news. You can NOT trust Apple News Feed! I might as well start reading Fox News.

https://www.google.com/amp/s/9to5mac.com/2019/12/20/apple-is-offering-six-months-of-apple-music-subscription-for-free-heres-how-to-get-it/amp/

I will copy and paste this review as much as possible so others know of fake news on Apple News feed.

CB
US Army Combat Veteran

Date of experience: December 21, 2019
Texas
1 review
0 helpful votes
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Apple sucks
November 11, 2022

The App Store on my sons iPad Became disabled somehow. I talked to multiple people, multiple times, and no one ever really told me what the problem was they just kept telling me it would be fixed in 24 hours and it never was. And then the issue never got resolved. And then they ended up telling us we just need to get a new iPad. So we decided to get a new tablet that was not Apple, problem solved thank you

Date of experience: November 11, 2022
Minnesota
1 review
1 helpful vote
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Slave Labor
March 3, 2021

I have an apple ipad and apple pen, they are great piece of equipment but they were expensive. The real reason why this rating is low is because of the fact that a company this big, 500% profit margin, only pays minorities 6 dollars a month. This is in china and India. How can a company that preaches equality only pays their employees 6 dollars a month? Engineers get paid 163 a month, those jobs here are worth far more than that. Stop thinking of profit since you are so big and start thinking of real innovation and pay people a living wage and something that can mean something. If not then more of your factories will be burned down.

Date of experience: March 3, 2021
Washington
10 reviews
17 helpful votes
Follow Caspian L.
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I bought their phones for a long time. But every time something went wrong with them. The last situation was when the camera stopped working in my new Iphone 7+ 2 months after I bought it. Is it OK? I don't so. I'm not going to overpay just for a brand anymore.

Date of experience: April 24, 2019
Texas
1 review
0 helpful votes
Follow J C.
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We're not even pretending that hardware fails naturally at this point. At the advent of their "new and improved" AirPods, mine sucked absolute $#*!. This isn't even built-in-obsolescence at this point. It's on-the-nose hardware failure when marginally more sophisticated hardware is released.

As George Carlin once said, "Whoever coined the phrase 'Let the Buyer Beware' was probably bleeding from the $#*!."

Date of experience: November 19, 2022
Mississippi
6 reviews
8 helpful votes
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Love Apple products
January 16, 2017

Apple products are all I use and trust. I spent years with the other brands when my kids were growing up frustrated with viruses and broken down computers. Never again. Not with Apple love them and when you call the are on your side, can not say enough about their service.

Date of experience: January 16, 2017
Washington
2 reviews
1 helpful vote
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I got myself a new iPhone and I always liked Apple stuff, but this iPhone 7 is wack. My iPhone 5 got way better reception. Nothing changed, just the phone. Same carrier and plan. I like other parts of it, but if it drops calls a lot, it ain't no good.

Date of experience: May 27, 2017
India
16 reviews
13 helpful votes
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I am using Iphone 7 as of now, and have previously used Iphone6,5 and 4. Since the time I started using Iphone, my love for is growing every day.

Although I carry an extra android phone, but I rarely use it.

Interface, battery life, phone life, service, everything has been good for me so far.

Date of experience: May 16, 2017
California
3 reviews
2 helpful votes
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Really Good
January 23, 2017

I'm an apple user and the people in store are always really nice and helpful. Sometimes my devices don't work properly which is annoying and the reason they aren't getting a full five stars but the actual employees are pretty awesome.

Date of experience: January 23, 2017
Colorado
1 review
0 helpful votes
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I like the iphone. What I really like about it is the face ID. There is no button, just a full screen. I also like the double camera because it has good quality for taking pictures and video. I really like playing with the slow mo. But the glass on the back breaks easily. One drop on the back and the glass cracks even though Apple said "it was the strongest glass". But the phone is still nice. Apple just needs to fix that problem.

Date of experience: April 19, 2018
North Dakota
1 review
4 helpful votes
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If I could give 0 stars I would!
February 8, 2023

I have placed an order 3 times and all 3 times it was cancelled by apple, but they cannot tell me why. My bank did not stop the payment, my card does not have a spending limit they have all the information they need and they still cancelled my order and are not able to tell me why. When I say there is no reason why you can't tell me you are fn Apple I just get umm it doesn't tell me. REALLY!

Date of experience: February 8, 2023
Washington
3 reviews
1 helpful vote
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Review of Apple
April 7, 2022

Reviewed some of Apples career opportunities. However, what stood out to me the most was the working environment. They are culturally aware and inclusive. Also, that they recognize the importance of the impact of technology that is developed. Which gives present and future employees a since of integrity which is an important factor when driving and innovating technology.

Date of experience: April 7, 2022
Texas
2 reviews
3 helpful votes
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Water resistance is a marketing scam. My 18 months old XS fell in water for 3 seconds and stopped working. Genius manager told me he couldn't help because he wanted to sell more apple care+! I picked this phone and paid a lot of money for it specifically for this feature which turned out to be a complete marketing scam. Very disappointed and angry. I feel I was cheated because of false advertisement.

Date of experience: June 5, 2021

Overview

Apple has a rating of 2.2 stars from 2,091 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Apple most frequently mention customer service, new phone and credit card. Apple ranks 779th among Electronics sites.

service
437
value
410
shipping
296
returns
296
quality
398
+165