AppliancePartsPros

Refusing to honor return policy
I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one.

Whether it's an online order, or calling customer service with questions, it's ALWAYS been a pleasure dealing with you folks. Your website is so well done, and your phone help is always so helpful and professional. I'm also very glad that you provide the how-to videos! I don't consider myself to be a repairman except out of necessity, but you make it almost easy.

I ordered a drawer for my Kenmore fridge from this company. Although it was on back order they stayed in touch and informed me when it shipped a few weeks later—turned out that I ordered the wrong part. My fault. I should have let them help me order it. Anyway, I emailed Matt at Customer Service and he helped me find the correct part and advised me on how to return the wrong part. I talked to Crystal in Customer Service and she sold me a return label for $12.25 that would have otherwise cost me around $90 to ship back. Needless to say, I was very happy with all the service I received. I highly recommend this company for your appliance parts needs. Thank you AppliancePartsPros.

I ordered a burner element for my Samsung glass top stove. When we got it, and installed it, it didn't work.
I called Appliance Parts Pros and explained everything.
They were so helpful and so patient, went through the whole order, reviewed and confirmed I ordered the correct part, but likely needed another part (switch) to make it work.
They were so nice and so pleasant, will definitely use this site again. Glad to have found them

I have been using this company for many years. There are SEVERAL reasons they deserve 5 stars. Very easy to look up your parts by part number OR model number. Very easy to find any technical cross referencing information. There is always a knowledgeable staff member just a phone call away in case you have questions that need answers before or after ordering. I can go on and on and on! Thank you A R P!

I live about 3 hours from the part source. They "shipped" last friday. Monday was a holiday. It is now wednesday, and one part still says "shipping label prepared". The other part went from louisville to indy overnite. (I live in tennessee.). That part went from indy to georgia. (I still live in Tennessee) now, I really don't know when if ever, i will receive these two parts, but I surely will order from a giant distributor that starts with an AM... next time. Free shipping and about a third the price. If you order from appliance pro, you had better pay for expedited delivery or suffer the consequences. Or..

I ordered a part for my Samsung dishwasher on Thursday evening. According to their policy, it should have shipped on Friday and arrived on Monday. I paid extra for expedited shipping. The shipping label was indeed printed on Friday morning. My item didn't ship until Monday. Not having a working dishwasher is frustrating. When you have seven kids and are hand washing dishes for five days, it is very frustrating.

Don't buy products from this place. They sold me a defective dryer timer. When I returned the unit, they informed me that they would not be giving me a refund because it was installed. When the dryer timer was installed it caused my dryer to heat up when it was in the off position. I will never buy a product from here again.

Ordered crisper tray for our Ikea refrigerator. Order had processed and been fulfilled, sent to shipping within a day! It arrived well packaged. Super easy transaction and definitely will use Appliance Parts Pros again!

Ordered a part for a stove on 12/29/30. Webpage says part will be shipped out tomorrow. It is now a week later and I still don't have any movement to the tracking number they gave me. They did say the problem was the holidays. However, it has been A WEEK! What kind of holiday go they get? Just checked again Jan 5,2021, 3:56 pm Pacific Time, same status, 'Label Created'.

The Samsung refrigerator's freezer door cams had cracked to pieces! Appliance Parts Pros gave me great guidance on what parts to get, ordered them up for me, and provided additional guidance through their U-Tube videos. Delivery was fast and the cam replacement went just as described, was quick and fairly easy. We saved a fortune by DIY-ing it!

The warehouse did not ship in a box and the first item was chipped. I contacted their Customer Service and they quickly resolved the issue and shipped another with special instructions. Love their install videos too.
I'd order again for my next DIY repair.

I purchased a part for my refrigerator. It cost about $130 plus shipping. They sent the wrong part. I returned the part in perfect condition, same packaging, never used or even taken completely out of the box and I paid for shipping. After several weeks of waiting for my refund, they only credited me $25. Not what I call good customer service. Just be aware that their return policy is not user friendly.

We broke both vegetable drawers in our refrigerator which was several years old. I really had no hope of replacing them but tried AppliancePartsPros since we needed them to get our house ready for sale. I found EXACTLY what I needed. The site was easy to use. The replacement drawers came in a timely manner, were packed well, and fit perfectly. I would highly recommend this company.

Not only did their website give me confidence I was picking out the right part for my washer, the excellent video instructions made the repair much easier. There were a couple of little screws and latches that I would've struggled with for quite some time had I not seen the clear instructions on the video.

This is the third or fourth time I have purchased parts from this vendor, and will definitely do so in the future if I have a need

Replaced belts on washer but problem persisted. Had to replace the motor - now working fine. Parts were ordered with expedited delivery and they did arrive quicker than I expected. AppliancePartsPros personnel made sure I was getting the correct parts and placed the order for me. I am very pleased with the service I received and very happy I can still use my 15 year old Maytag washer! My wife is NOT impressed with the washing machines that are now on the market.

Not only did they have the parts needed for a refrigerator repair (when others did not), but the order was processed VERY fast. Placed an order on Monday late afternoon, standard shipping, and had the well-packaged parts in hand less than 24 hours later.

Ordered a new door hinge for my whirlpool refrigerator using the model number lookup tool the part was 22 and the shipping was 17 which is outrageous but the reviews suggested them over others I received the product and it was incorrect so I called customer service and requested an exchange not only can they not do an exchange their only remedy to this situation is for me to pay the shipping to have it sent back then start a whole new order and pay another exorbitant shipping fee to revive another more expensive part that "might work" and they can't compensate me for any of these shipping cost. All in all I estimate I'll pay a total of 51 dollars in shipping for a 26 dollar part.

I have a 48 inch DCS range and hood in my great room. The fan regulator broke so the fan was always on high and very loud. I found the model on Appliance Pro's and bought the regulator. I watched the video on the website. I actually changed to regulator in about 30 minutes with a screwdriver. It was pretty simple. I figured it would have cost at least $300 to have the local appliance store do the repair. Thanks for all your expert instructions!

Ordered 2 parts for a dishwasher. Both delivered next day! One was perfect; the other broken. Called and spoke with Cindy who was very helpful and efficient. New part was ordered but then was delayed. (As much is these days) Point being - communication was excellent and part was received shortly after. Great Company.

I purchased a gasket for my refrigerator door. It was over $130, plus shipping. When I put it on, it didn't hold the door closed (and it was so badly made it tore at places). I called support, and they sent out a new one plus emailed me a postage paid return label. The new one was just as bad - I made a video of how poorly it worked. It was unusable. I asked for refund. They gave me a full refund, including shipping, within one day.
No excuses, no delays. They didn't make the gasket, they just sold it. I will definitely buy future parts from them, if needed.

I had to order my parts twice. They have a refund policy, however, you are going to need to pay for shipping, and they have NO grace in their customer service about that policy. I did everything right on the website to identify my washer and get the right part, but it wasn't. A phone call to customer service got me the right one on the second try. The video instructions are incredible. But I was pretty ticked off about paying for return shipping, when I already was paying a HUGE premium price to get the part I needed. The videos are great, they're almost perfect. But they need to take a hair of responsibility if their website leads me to the wrong part, too. Will I be back? Probably. Will I use the website? Probably not. They can spend their money on paying their customer service reps to work with me.

Future buyers, beware. If you decide to return a part you purchased for whatever reason, you will NOT be refunded the full amount you paid up front. I guess I overlooked that part in their return policy. I was refunded the purchase amount minus shipping and handling. I am not sure what kind of policy this company adheres to when I had to pay to ship the part back to the company, about $30 out of pocket, (I believe I handled the part as well), and they still take out shipping and handling costs.

I am not sure what to call this practice: ripping-off the customer or scamming the customer.