AquaBliss.co.uk

21 day delivery, cancel order and no refund.
Emails and communication slow or not even a response at all.
Phone calls pointless

Amateur company that disregards its customers

Don't be drawn in by cheap products and you wont get the service you would expect regardless.

Google offers so many more companies that are a million times better

Pretty much as all other "genuine" reviews posted here; They take your money instantly and then the fun starts!
Order confirmation emails missing.
Polite nonsense spewed by staff over phone with no accuracy or details.
If you cancel before delivery they'll tell you that they got charged for delivery but won't provide evidence and take whatever they please from any refund.
But the main issue is that it seems the company's business model is based around taking orders then mostly not fulfilling them and then not giving full refunds. Brilliant if you think about it, I can see a Rogue Traders special on this company based on all the real reviews going around on multiple platforms... Can't wait to see Tony Lawrence (supposed manager) on TV

This is an appalling company that ought to be shut down. Happy to take your money, but then do not provide the goods and lie consistently about when they are coming. Customer service simply do not care, neither does the operational manager - so no hope really. A total con. Very simple advice - AVOID!

I'm very happy with my purchase. Saved an absolute fortune buying from aquabliss instead of my local showroom.

Delivered on time. No hassle. Asked for a phone call prior and nothing was an issue.

Big thank you from me

After reading reviews I was nervous about buying from these guys. I genuinely am over the moon with the service. Bought a full bathroom suite and a walk in shower for my ensuite so far and going to be more. Prices are very reasonable, quality off goods is fantastic and technical and customer service team have all been really helpful and pleasant

Dealing with this company is making me ill. They are rude, liars and i fear a bunch of scam artists.

Delivery weeks beyond schedule, items missing, more weeks to wait. Lies about courier damaging the order when courier say they didn't collect it. Staff won't respond to messages or when they do they are clearly pulling lines from their $#*!.
For the good of your health steer clear.

My experience echoes that of several reviewers here. No goods arrived. Eventually they said the courier damaged them but only after I contacted them via CHAT. Their telephone lines don't work apparently... they state a constant technical problem. I waited in again but no goods arrived and no details of the courier we're give at any point. Now I have received an email saying they've stopped trading and I'll have to apply to my payment company for a refund as they won't refund themselves. It sounds to me like I'm unlikely to get my £360 back. Don't waste your money on these scammers!

My mother-in-law recommended this company to us after she renovated her bathroom, and we were really pleased that she did. When we called the helpline we spoke to someone who was clearly involved with the business, not just a call centre operator, who could give us information about stock, delivery etc. straight away. Everything arrived promptly and in good condition, even though delivery was to London and they are based in the north east. They'll be our first choice if we need more bathroom items.

I bought a shower unit from this company. The deflector leaks sending water everywhere. In time my floorboards will rot. The response I got was completely different to the one my plumber got when he rang to complain. They lied and construed stories. Made comments not stated on their website. No refund. £350 out of pocket! Never will I buy from them again

Super fast delivery ordered at lunchtime and shower tray arrived next day. Had a bit of a panic as we were let down by another plumbing supply company. Highly recommend - the tray is now fitted and looks excellent ready for the tiles.

I tend not to only order based on reviews as people are quick to complain about problems yet very little amount of people actually review positive service which I find unfair.

I'm not up to date with all this online shopping so I gave them a call, spoke to a couple of gentlemen who took my order over the phone and after having major surgery I informed them I was in and out of hospital and they were very accommodating, requesting the drivers called me to book in the delivery which they did.

Top notch service from a satisfied customer.
Best regards
Daniel

Varied choice of products, all good quality at very good prices.
I had an issue with damage to one panel of the shower cubicle I bought, & it was replaced without question within 2/3 days of my initial enquiry.

After some research I found that Aquabliss offered the best price. The order was handled with ease and delivered well within the initial time scale given and the showers were extremely well packaged to protect them in transit.
Thanks for a great service!

This is my second complete bathroom suite I have ordered... just received delivery of the first one yesterday! I found the whole process very easy and everything was packaged really well for delivery. I would definately recommend you!

Bought bathroom taps, shower & accessories. When I ordered I knew an item had a lead time. Was kept informed by email & phone of the progress, even phoned me to inform me the stock was arriving the next day & would be sent straight out. Items arrived on time & well packaged. I had a problem with a couple of items being faulty (manufacturing errors, not Aquabliss fault). They responded immediately to my email on a Friday, and the replacements arrived by courier on the Monday. Could not ask for better customer service, and prices great too.

Had a toilet seat from them that developed an issue, was about 8 months old, called them then sent a picture of the problem and I received a replacement two days later. Helpful on the phone and quick delivery of the new one, thank you.

I ordered a bath on the Monday over the phone, the gentleman I spoke to was very helpful in helping me select the right bath for the space I had. It was then dispatched that day and got my order in 3 days. They even got me a ETA so i knew when it would be with me. Great service and great delivery time. The bath not only looks great but is good quality. Would recommend to anyone.

Aquabliss have been exceptionally helpful. Our initial order was delivered promptly. And when we requested to change one of the items we ordered, they promptly, and with no hassle, organised for the item to be exchanged... and were charged for only the courier costs. Excellent service! And great products!

Great service all the way through. From our very first contact right through to completion everything was handled professionally. Despite the ongoing pandemic we were kept up dated with the whole way through the ordering and delivery process.
Highly recommended

We ordered a new toilet from Aquabliss on the recommendation of a member of staff. It arrived on time, delivered by cheerful drivers. When opened there were no problems and the plumber was impressed with the quality, finish and instructions. It seemed easy to install and, as it was on offer, was good value for money,

Ordered a full bathroom from Aquabliss on a 1-3 working day service, got a phone call from courier day after to organise delivery, items turned up on time and I am over the moon with the quality of every product look amazing in my bathroom. Would deffo recommend this company to anyone.

Ordered other bathroom items on the same day from Victoria Plum, these were delivered last Thursday with active communication throughout, Well done VP! Still waiting for my order with a loose promise of this week, I would say you get what you pay for but VP were cheaper just not quite the style required.

We liked the products on the site and the price seems reasonable. Ordered via 'phone so that we could ask questions re: delivery and ensure it was accurate. We said quite clearly it was supposed to be delivered to an address in Devon whilst the invoice address was in Surrey. Also checked that it would get there by the date we had our bathroom fitted which the person on the phone seemed confident about.
In short, didn't turn up on time, nor to the correct county. Had to call repeatedly and was told that they would look into it by listening to the recorded phone-call to determine who was at fault. (Never heard from them about that!) 4 days later after multiple calls, order had hinges missing. 'Phoned them to request they send the missing hinges. Ensured me they would get them sent as soon as possible (noting they might not be able to do next day delivery but they'd get it sorted as soon as they could). A week later had to call to chase yet again and has finally been dispatched.
Perfectly pleasant when you talk to them but means nothing if things are incorrect and no-one bothers to keep you informed when there are delays.