Aramis Rugby

Despite a professional looking website, this is where any positive ends as despite having clearly stated delivery times the kit order failed to arrive. My calls were obviously being screened as whenever I called, I went straight through to answerphone but when I tried from another mobile, I got through immediately. After excuse upon excuse, the kit never arrived so a very disappointed tour party. All in all an extremely disappointing and stressful experience never to be repeated as I shall certainly never use Aramis Rugby for future tours and suggest you look elsewhere too.

As you can see from the response below, Aramis Rugby hold little or no regard for their customers. My order was pre-covid19 closedown. It has been completed and apparently ready for delivery but the factory is closed due to government guidelines. However, there are no such guidelines.
I find it cheap and disrespectful to make any suggestions this is about the goods rather than the current crisis. This is about a company that is untrustworthy with very poor communication.

Is it wrong to expect an confirmation of an order? How about an email telling me they can't deliver of the items are delayed?

Just read the response, do you want to deal with a company like this?

Taken directly from the website:
"All orders are being taken and processed as normal including printed rugby balls & customised clothing."

I have never dealt with a 'business' with such poor communication. I placed an order for tour shirts in early March and did not receive confirmation of payment. Emailed a week later only to receive an extremely unprofessional email advising 'they are in production'. Nothing more!
With the UK shutdown taking place I would also have expected updates, no. Nothing until I chased again when advised there was no expected date and they 'would not put staff at risk' - Now, a month overdue, still nothing yet the website states everything is being processed as usual!

Reply from Aramis Rugby
2 hours ago
We are sorry that you feel this way, but due to Covid-19, we as most businesses have been forced into lockdown and productions halted. I am sure you will appreciate that we will not put lives of our staff at risk and break the law just to manufacture your customised clothing.

Unfortunately your stated facts are incorrect as written email proofs of all correspondence with yourself exists including the latest one on 10th April.
We are taking new orders for customised clothing and processing them as stated on the website but actual production and despatch of those can only happen once the lockdown is lifted and the govt allows us to function.

We are sorry that you seem to be more concerned with the goods rather than being concerned about actual lives of people making those goods for you during this pandemic.