ArcheryWarehouse.com

I placed an order for one dozen hunting arrows cut to length and fletched with 4 inch vanes in fluorescent colors. After completing the order in the on-line shopping cart, I had to visit another site to investigate arrowheads. When I returned, I completed the purchase of the arrows and submitted it. When I got my confirmation on the order, I noticed the arrow choice and length were as I had specified, but the vanes descriptions had reverted back to the default choices. I called the website phone number immediately, which was after business hours and left a lengthy message describing the mistake and requesting the correction to the order. I also sent an email to the site with the same information. The email went to "*******@above-timberline.com" which is how the website directed it for customer support. I heard nothing back from neither the phone message nor the email I sent and in a few days my order arrived. The correction had not been made and the arrows had the wrong vanes. I called again, during business hours and got a recorded answering service. I left a detailed message describing everything and requesting a callback, but to date have heard nothing. If you have an on-line business, you must be able to respond to your customer relative to the orders they've placed. Either this person doesn't have time or doesn't care to do so. In either case, I would never do business with them again.