- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Archives has a rating of 1.1 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Archives most frequently mention credit card, free trial, and customer service problems. Archives ranks 52nd among History sites.
Scott P. I cannot believe that every single person on this review page has something negative to say about archives.com. The only conclusion I can come up with is that the millions who have actually HAD a great experience with the site is just simply not saying so. This is now the second year I will be using the resource, and I just love what I've accomplished. I use it often and have been doing extensive research into 16 different lineages. I have been able to (with much patience) trace most of my ancestors back for 300 or more years. I'm sorry to hear how some have lost out. I love using this site. The only thing I have to complain about is that they do not have extensive background in continental Europe. Otherwise, I've really enjoyed the results.
This is a scam, they will give you 7 days, then auto charge your card, you have to call them to cancel no way to do it from your site, I was on the phone for a hour, to get a human. I will never use this again. They NOT REFUND YOU! I canceled in Feb over the phone, and then got charged again in March had to call again.
Horrible and unprofessional! I have just gotten off the phone with manager Melissa, who did nothing to help me get my money back (I was charged 2010, 2011 and 2012). They refunded the money from this year, as it was placed yesterday, but as of previous year she suggested I should take care of my finances and that they don't do it for clients! Now the aspect that angered me and that I see described in previous comments: to sound professional they claim they always send emails prior to placing charges on a card. GUESS WHAT? NEVER got any... When I asked Melissa about it, she claimed (!) they were courtesy emails and they didn't have to take responsibility for them getting lost! After I said it was odd I never got them, three years in a row, and how I suspect they were never supposed to be delivered, so that I wouldn't really know about the charge, she claimed I should be responsible for my account regardless if I get an email or not. Well, nice customer service, Archive.com - let's just admit, you DO count on people not noticing your charges and the courtesy emails you should send that you so proudly emphasize NEVER make it to clients inbox. They don't go to their junk folder as you strongly suggest, you just NEVER SEND THEM (they will say just about anything to make you look like a fool who doesn't have control over their life and will blame their shortcomings on you or your email account pushing their emails to its junk folder). Ironically, just when I was ready to hang up on Melissa, I got an automatic email from Archives about the phone call I placed AND I GOT THIS ONE! So, the marketing emails MAKE IT to my inbox, but the ones about CHARGES DON'T? Right, I get it. Keep counting on people not noticing the charges and then bombard them with your ready to use phrases that are formed specifically to corner the client, make them look stupid and get off the phone, so you can keep their money. Lesson learned - NEVER provide your credit card for a FREE trial. ARCHIVES.COM is a SCAM.
SCAMMERS, SCAMMERS. THEY ARE THE SAME AS SOMEONE HACKING INTO YOUR ACCOUNTS AND STEALING YOUR MONEY.
People Don't Bother With This Company! This Company Do Charge You When After You Did Your Membership Cancellation Already!
Gain trust and grow your business with customer reviews.
Trace your genealogy and family tree to learn more about your family's history.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
