Argos

What ever I want to buy shows up on there site but as soon as it's in the basket it shows out of stock for delivery, this web site is a total waste of time.

Over Christmas I needed a new dining table looked around on the net and could not find something which was exactly what I needed thought I would check Argos but didn't really have any Great Expectations got a fabulous table and even though it was very busy in the store the assistants who seemed new were very accommodating and took time to help me and carry my table to my car I was very impressed

Sony PS4 Controller Only lasts a few months despite item being under 12 months warranty and returned in its original packaging Argos refuse to exchange more than a few times and force my disabled son to use his extended warranty to get his replacement even though the item is returned in its packaging with purchase receipt and still within 12 months of purchase from date of exchange. THIS IS NOT ARGOS'S DECISION THEY SHOULD RETURN FAULTY GOODS BACK TO SONY.

We ordered a curtain pole set from Argos on-line. I t was not in stock at our local branch, (Frome), and we were told that it would be ready for collection next day. This was on Friday therefore it would be available for collection on Monday. The item was duly paid for and the deal was done, or so we thought. We received an email from Argos on the Monday saying that the order was cancelled and a refund would be paid within five working days. There was no reason given, very strange. I then contacted Argos by phone asking why this had happened, no reason was given and I was told to re-order the item. Fair enough these things happen. I went to re-order only to find that the curtain pole set was increased by five pounds more than on the original order. Than was obviously why they cancelled the order! I then contacted them again by phone to ask for an explanation, telling them that the deal was done and the item had been paid for, if it had been in stock on the Friday of the order it would have already been collected. I was told to order the item again from the store this time and it would be up to the manager whether I would be charged at the original price. The manager saved the day by agreeing to this.
In answer to the above title question, 'Do we need them', well, probably not. Shopping around on line various prices will probably be found to be cheaper.

Awful experience with Argos - terrible customer service from the telephone CS team

Reserved an item from a store 20 miles away (item wasn't available anywhere else)
Spent over 2 hours & fuel to collect item.

Back home, tested item was faulty (potentially a returned item) and should not have been resold.

Told Argos they should at least compensate me for the wasted journey, or offer to send a working replacement. They refused and said it "was a personal choice to collect item". It wasn't a personal choice to be sold a defective item!

A rude manager by the name of Rebecca refused to show any empathy and consideration for my awful experience.
Was told I could hand write a complaint to the Head Office of which I would not receive any correspondence. Very bizarre as there would be no proof that my complaint will ever be dealt with.

Argos has a poor dispute service and wont take responsibility for reselling returned & defective items. They hide behind a poor customer service policy which does not take into consideration the effort a consumer goes through to collect an item. They are also unwilling to take complaints via email and wont offer to post out a replacement.

Other online sellers are far more receptive and the distance selling regulations in the UK are far better than when physically purchasing from a store. It makes you wonder why the high street is failing us.

Argos simply hides behind a dated, inflexible and rigid Customer Service Policy which seems to make the managers think they can be rude to paying customers.

Poor form Argos!

Waiting one week for paid delivery, at this day i was not go to sleep to wait for that delivery, im siting on stairs in hall and just received massage - WE HAVE NOT BEEN ABLE TO DELIVER YOUR ORDER -

Shame, never more shoping with you

Ordered two phones on line cost £500 now then here was the problem one to pick up from the store fast track no waiting! Yet a 20 Minutes wait as the phone was still in one of the delivery dates waiting to be delivered Next one was 2Day delivery which in turn ended up 3days and I had to go to the delivery depo to pick the phone up otherwise it would of meant another 2day wait so much for quick delivery I did complain did I get anywhere No

If they can't preform properly in retail purchase then just don't buy anything from them. Simple answer blockade them until they can give a good customer service.

The delivery drivers delivered my fridge today and before start opening the package the bottom of the package was open. The bottom and the body of the Fridge also the compressor was damaged and now I have to wait another 2 days for a new delivery in total 6 days without fridge this is ridiculous. To deliver a item, that you already know it was damaged from the drivers or whoever... You did amazing job congrats to this one's
DISAPPOINTED FROM YOUR SERVICE.

Sameer has joined the chat

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Hi ********, welcome to Argos, you are chatting with Sameer. I hope you are doing well.
Bro i should get a egift card
S
Can you please briefly elaborate your gift card query so that I can help you in best way?
I buy this order...********
And extra was 50£ EGIFTcard
S
I understand your query related to 50 pounds. Please do not worry, I will check the order details and help you in the best possible way.
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Before we move further, could you please help me with your last name and mobile number mentioned on the delivery details?
I dont remember phone no
Meybe 07********
Name ********
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Awesome, thank you so much for confirming all the details.
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Can you please confirm that you are the owner of Argos online account?
Yes
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Perfect, thank you so much for verifying the security check.
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Please allow me a moment, let me quickly check this for you.
S
As I have checked this item has only 3 special offer while placing the order and there is no 50 pounds of gift card showing with this.
Excuse me?!
When j buy there was
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I totally understand you, there might be this offer is running from Samsung end. I would suggest you please contact the Samsung regarding this.
I buy from argos...
And thats argos egift card...
And i have email from u that egift card is waiting for me!
S
Is there anything else I can help you with?

Bought a product from argos and had to return it because it didn't fit. Argos do insist the package is repacked properly before return is accepted. Unfortunately repackaging the product to the original was state was very difficult. I took it back not properly packed. Coiunter assistant refused to take it back so decided to try again on the shop floor (dirty) and, with a bit of patience, managed to repack the product. All the while, the two assistants kept looking at each other laughing. To cap it all, this idiot threw my original receipt in the bin and wouldn't retreive it. Pathetic store and a pathetic, peurile, individual.

I finally got a call from a higher manager I was hoping for a better outcome, but he only offered me the same a collection and refund and a voucher and no replacement, I was very reluctant at first but I agreed with this as I could not cope with anymore stress and neither could my husband, and on top of this because it took so long I could not even buy the same shopping trolley on Argos eBay and get it delivered

Having purchased a dryer and agreed a delivery date, the item was not delivered. I spent a long time on the phone before I was able to speak to anyone and the first time the call was lost and no-one called me back so I had to start again. Argos says there was no answer at the door, but someone was in all day. I went on the chat the following day, provided x3 mobile phone numbers and was told that someone would call in the next few days to arrange redelivery. They did not. I chased up and was then told that the item was out of stock and they would only offer a refund. The item was shown on their website £25 more than the price I paid and unavailable. They could not explain where the dryer was that was apparently attempted to deliver and said they did not know when they would next be in stock. They would not let me speak to a manager and in fact told me that managers did not deal with complaints. Totally unacceptable and I will avoid buying anything from Argos. I told Argos that I would be posting a negative review where appropriate and they acted like they could not care either way. In addition, they tried to suggest I should email them, even though I told them that the email sent back an automatic reply saying that the email address was not being monitored.

I sincerely warn the public NOT to buy furniture from Argos.
I bought a desk in good faith. It took me time to put together and as I initially did not detect any problem with it, I threw away the cumbersome packaging it had come with.

As I began to use it I found that there was a fault in its design as the edging of the desk was extremely sharp and would cut into my arms as I sat at the table.

Within a few days of purchase I called customer services to request a collection so that I may return it. Not only did the people I spoke to tell me that it could not be collected, but that I would not be able to return it as I had thrown away the box it came in.

I called 3 different numbers, customer services, complaints department and head office, only to discover that all these number directed me back to customer services, which is run by people who seem to only know how to say, sorry we cant help you!

I then wrote to head office, hoping to reach a manager and received an email from CUSTOMER SERVICES saying sorry we cant help you!

It has been extremely frustrating and also being unable to speak to anyone with authority has been very distressing!

Don't take the risk of dealing with Argos when something goes wrong! They are a blinking nightmare!

Crossed London to collect a tablet.
Few hours after the first Emil they said it was too late to collect (you should have 7 days to collect.)
Call center, ridicolo

I have 3 children (12, 11, 8). I started looking at end September but was told by Argos staff - no problem goods would be available for Christmas! We never learn! Start of December - will be available shortly. 3 weeks before Christmas only available in stores that you have to travel long distances too, or not available in either type of store in N Ireland. Fed up, as if i had not spent another 5 days searching (as if i had the free time) i would not have been able to make a happy Holiday. How come an American company like Heelys can supply - no problem.
Sometimes good value but if you want to keep customers why would someone like me not just take the chance on-line, especially as Amazon seems so reliable. Now the rest of the year, Argos does deliver well, so how many years and bad customer reviews does it take for you to anticipate and tell your suppliers to man up (Supermarkets can and so can you) There is nothing like watching your children search for hours and pick their 3 favorites from your cataloges (thank you) only to find - not available. So come on, it's not like you haven't been doing it for long enough. Why is your management strategy so bad or have you decided you provide just enough and go enjoy your Christmas party. Sorry this review is not better, as i think Argos does supply a good service ordinarily. However, guess what, Christmas/Holiday, does happen every year and how long will it take for you to plan properly for it?

The customer service online promises you something but they charge you interest.
They cant speak English. Very very bad and not acceptable service from this company.
I'm not happy with them at all.

Ordered a mobile phone. The driver stole it from the box and replaced it with air freshener. Four days of lengthy phone calls with Argos and they didn't sort it.
Avoid at all costs. Dreadful

Purchased an Apple Watch Ultra from Argos, as I didn't want to wait 2 weeks for it to come from Apple (huge mistake, I should've waited).

Once received, I realised the watch was way too big for my wrist, and wanted to return it. Mind you the device was just tried on, with all the accessories and original packaging.

Went to Argos at Crown Point in Leeds to return it, but to my surprise my return was refused, due to the item being unsealed. The lady who I dealt with was pronouncing resealable, resalable, and when I realised this, I decided to submit my return request online and have the item collected.

I've been told to wait in my office until 9 in the evening, but the item wasn't collected.

Called on Saturday to re-arrange a collection, Monday I've waited in my office until 7 in the evening, the driver, again, did not come to collect the package.

After 6 calls with Argos customer service, 3 live chat interactions, 2 store visits, I am still waiting for the item to be collected.

If you were in my shoes, would you ever buy from Argos ever again? I don't think so.

A complaint will be filed with trading standards for not accepting the return for an item that was in line with their return requirements. I am running a small e-commerce company, and we accept unsealed items for return, but apparently, Argos does not.

Shame on you Argos!

We ordered a Bosch dishwasher online which Argos failed to deliver - not just once but twice. The first time the driver called to say he was on his way and asked which floor our flat was on. I told him the 4th floor, then oddly enough 5 minutes later he called back to say he couldn't find a parking space and we would have to reschedule. I looked out the window and advised I could actually see parking spaces round the corner but he said it was too late and he had already left the area! I had to then phone Argos (no-one called me) to reschedule. I got another date for 6 days later but no-one turned up again - this time we didn't even get a phone call from the driver. On both occasions we had were given a 12 hour delivery window - 7am - 7pm and had to wait in for 12 hours each time. After the second failure I had to call Argos to find out what was happening - no explanation was given for the second failure to deliver so I cancelled and asked for a refund which I finally received 10 days later. At no point in any of this did anyone from Argos either phone or email me to apologise. In the end I did what I should have done in the first place - I went to a local supplier who gave me a 6 hour delivery window and delivered several days later. The people I dealt with were friendly and helpful - the exact opposite of my dealings with Argos. This was my first and last purchase with Argos. In future I'll stick to local suppliers who understand what good customer service actually means.

Always find this site easy to use.

Easy to check if an item is in stock, easy process to reserve at a store of your choice.

No problem to return an item for refund for any reason. Great.

I bought phone and the carrier (Parcelforce) send me message with option to deliver to collection point so I select one and they still try to deliver the parcel to my house 2x time so then I fill form on they website to leave the parcel at post office but again they deliver to my house when I contact the customer service they could not help my no apologies nothing I should have the order 3 days ago but still cant resolve simple issue other carriers levae the parcel with my neighbor but not parcelforce or even at collection point and Argos could not help my and told me that they contact the supplier and they will be it touch with me but I did not bought the phone from they supplier but from them what a joke. This was my last time I bough something from them

Booked and paid for a delivery slot. I got an email on the day saying my item was on the lorry and on its way. Then twelve minutes later I received a text saying they couldn't make the booked slot time and that it would be with my sometime before 1800. Called the Helpline as, having taken the morning off work, I could not guarantee that I would be home to receive the item in the afternoon. I was assured it was in the truck on the way and that the delivery guys would give me a call one hour in advance of their arrival, perhaps allowing me time to get home and receive the item. Two hours later I received a text saying it wouldn't be delivered that day. Spent an hour on hold before speaking to someone on the Helpline to be told a) the next delivery slot I could have was a week away, and b) there was a stock issue with the item, i.e. They didn't actually have it in stock! So, they seemed happy to take payment for an item they didn't have in stock, and for a delivery slot that was irrelevant, and send my updates that were blatantly untrue. I cancelled the order - I need a washing machine not lousy customer service.