Argos

Hi all, I purchased 6 roller blinds for home delivery, a time was set, 5 blinds turned up, I received an email stating all 6 had been delivered by Yodel (not the best delivery company), I contacted Argos who told me the delivery had been split and I will get it later between 1pm to 3pm. I attempted to fit the other 5 blinds and found one of them bent, so I had to contact them again for a replacement (can't get one for two days). About 6pm I contacted Argos AGAIN as the blind still hadn't turned up, I was told delivery could be up to 9pm, sad to say it still hasn't arrived. I will not be dealing with Argos again, awful experience and still has not been resolved, gat a grip Argos.

AVOID ARGOS if there is any likelihood of you needing to return an item if FAULTY. The Lancaster store insists they only offer credit notes to be used in Argos for faulty returns. This I refuse as I will never shop in Argos again.

Argos is operating outside the law as it is contrary to the Consumer Rights Act 2015 which states "Goods should be of a satisfactory quality, fit for purpose and as described"
My purchase was inherently faulty and confirmed by Flymo and their Service centre.
I have had only Flymo all my life [80 next year] and the 2021 model 360 has design faults, it is unbelievably noisy and has almost no suction to but the cut grass in its box. I tried two.
On the phone, Argos says You can return for a refund to the method you made the purchase, but in-store they deny it and offer a credit note.
Two weeks ago I returned the item, have made at least 13 phone calls and written by Royal Mail Signed For service. NO RESPONSE.
Argos call centre offers to return calls when speaking to them but never does. You will wait in for nothing.
NO REFUND. So ignore the Refund question below
NO FLYMO
Order number *******771
Now I have referred it to solicitors. I don't need this at 80 next year

It's a nightmare dealing with Argos.
I wish I'd looked at the Trustpilot reviews and see they have 85% as BAD, only one Not even worth one!
GO elsewhere and forget the convenience of being in Sainsbury's

Never buy ink cartridges from them if their fault they will not replace them or refund U

Argos will just take your money and show U one finger

I will never shop at argos again

Nice selection of items, but the delivery options are poor.
Not many people can wait all day or even half a day.

Always the best prices and it can often be cheaper than in the book with random sales all year round.

One of the best stores around, Their service is top notch, and their staffs are always ready to help

The staff often makes wrongly decisions, they are rude for customers. They don't intend to refund even if you do buying at the same day.

Disgusting and incompetent
ZERO STARS INCOMPETENT BILSTON ARGOS. Awful time at argos today(15/08/20), went to collect 6 items all paid for online using FT, once receiving my items i left the store and stood outside for 5-10 minutes sorting my shopping out, then the staff member who served me and dealt with my order ran outside snatched the item out of my shopping trolley told me i can't just take things mumbled something to her colleague and went back in store, then her colleague asked why i was standing outside the store and i said waiting for my item that she has just snatched. It turns out the staff member (small, young blonde hair) gave me another customers item and I get accused of stealing. I had ordered a curtain rail and the other customer had ordered a curtain rail. After going back in store in turns out they are 2 very incompetent women who couldn't find my curtain rail. Absolutely disgusting, what a coward she can't admit her screw up so accuses customers of theft, and to top it all off the customer accused me of stealing her item. Avoid Bilston argos like it was riddled with covid 19. The staff there are incompetent. We should be able to give zero stars when it deserves zero stars

Never let me down and they have sales all the time. Always a bargian ti be found :) the torquay staff are very helpful also

DO NOT ORDER YOUR CHTRISTMAS GIFTS FROM ARGOS. THEY ARE UNABLE TO DELIVER THEM. I PLACED AN ORDER ON THE 18TH FOR DELIVERY ON THE 19TH DECEMBER, I HAVE STAYED IN ALL DAY AND THE ORDER HAS NOT ARRIVED. HAVING CALLED ARGOS THEY CANT CONFIRM WHY IT WASNT DELIVERED (BLAMED THE SNOW BUT THERE IS NONE AS IT ALL MELTED YESTERDAY, ITS 13 DEGREES OUTSIDE!) OR GUARANTEE WHEN IT WILL BE REDELIVERED. THEY THEN PLACED ME ON HOLD FOR 25 MINUTES WHILE THEY WENT TO FIND OUT BUT NEVER RETURNED AND JUST ENDED THE CALL. I DONT KNOW IF I WILL GET IT IN TIME FOR CHRISTMAS AND HAVE PRECIOUS LTTLE TIME TO REORDER. THE SUPPORT STAFF MEMBER I SPOKE TO WAS EXTREMELY APATHETIC AND CLEARLY DID NOT CARE ABOUT ARGOS CUSTMERS AT ALL, OBVIOUSLY PLACED ME ON HOLD THEN HUNG UP ON ME INTNETIONALLY. FRUSTRATING EXPERIENCE ALL ROUND. I WILL PAY £10 MORE AND ORDER FROM JOHN LEWIS NEXT TIME.

AVOID ARGOS - Ordered a promotional set of Beats…
UPDATE 05/12/23: So after being told to contact Argos customer care I was provided this response which still leaves me with no information on where my order is! POOR SERVICE, DO NOT USE ARGOS FOR CLICK AND COLLECT. "A manager would not be able to give you any different information Arvin than I have given. They have no access to when your order will be delivered as I do not have access either."

Originally Posted 04/12/23 -Ordered a promotional set of Beats Headphones for £99 on the 19th of November 2023.

I was sent an email saying they would arrive in store by 22nd November by 9 am, I went to the store in Edgware to collect and was told they did not have my order. I didn't get any SMS or email to say my order was ready either.

Fast forward we are now at the 4th of December 2023 and still have no headphones and customer care has no idea when my item will be ready to collect.

14 days have elapsed and I still don't have the headphones I ordered online!

All I want is the headphones I had ordered as this was a gift for a 13-year-old child who has been patiently waiting for them.

I guess that it will be the new year before I even get a reply or response back from Argos about my purchase or when I can collect it.

I would avoid Argos based on this experience!

Dreadful company, waited 3 weeks for delivery, damaged item and customer service very slow and unhelpful

I don't expect to pay full price for returned items which are damaged and scratched. Not happy at all

I bought a flat screen TV in June and it arrived within 48 hours as promised and the price was the best on the web. Thanks

I ordered an table with 4 chairs, after I lost over 3 hours assembling the item I realise that The last chair front leg of the item was damaged I call costumer service on *******2020 and they LIE that they don't have this item in stock to order or delivery even when I explain I can see order it online and receive it same day delivery they say that they don't have it on stock but they can offer me £10 gift card in order to keep the broken chair keep in mind the item cost is £200 after I tell them that is not an option at all as is not a minor issue like a scratch or something and is a major damage that make the item unusable they say that they can rearrange collection but I need to disassemble the item put it on the original package and then I will receive the refund with in 30 days do I lost 3 hours in assembling and now I will start disassemble and I will receive my money back in 30 days eventually as I can see several comments that people waiting for months and months for refund and don't receive it so the greedy owners can keep the interest or work with peoples money by sending out broken items that they know you will have to return or trash clearly a scam! Definitely that was the last time I ever gonna purchase anything from Argos the customer experience have become the worst thing ever since this brand has been both by Sainsbury!

Always a pleasure to purchase from argos my. Order always comes with a delivery slot, clear. Communication and items always of great quality.

Always helpful and you get your purchase within minutes, you can pre-order and pay in store or pay on-line and click and collect

ABYSMAL CUSTOMER SERVICE! My daughter ordered a desk from Argos. When it was delivered, only one of three parts arrived. As the other two parts could not be found, the part was uplifted and she was refunded. We ordered another one on her behalf online on Thursday 17th September and we're due to collect it on Wednesday 23rd September from Dunfermline. Dunfermline called on Saturday 19th September to say that the desk we had on order was not complete but a new one could be sourced for pick up today Friday 25th September from 9am. I received no text to say the desk was ready for collection today so I called. My order had been cancelled but I had received no notification of this. The gentleman said that this was probably because there was no contact details attached to the order! How had Dunfermline managed to call me then? The first order which they cancelled was also made through my Argos account! The desk meantime is only in stock somewhere over 400 miles from our location (I believe that to be Canterbury) and from the information gleaned from the gentleman I spoke to, the desk is not due back in stock until 15th January. We're there/are there actually any COMPLETE desks available? Well there might have been at some point as my other daughter has one in Gloucester. Could that be the only one in the whole of the UK?!?

I use collect in store many times per month, never had any troubles and probably wait around 5 mins on average each visit.

Hate this company nothing is ever simple. What do you expect its owners are pandemic tyrants that I hope go bust.

Sat morning Honiton two staff working! Sainsbury's cost cutting I guess. No wonder we are all drifting to online shopping

Been living in our front room due to building work the last 14 weeks but needed a cot set for our newborn.

Couldn't put it up for two months due to the building work, just found out that the mattress is too small (still in wrapper). Spent over £1000 with Argos in this order so thought they wouldn't mind an exchange, but nope!

The online agent promised a management call back which didn't happen. Called today, kept on hold for 30 minutes while the team leader did anything they could to not take the call.

Eventually 'Paul' took the phone (said no one would have called me back because it was outside the 30 days and stuttered when I asked why his advisor said that one would and I would hope that a management call back is the very very basic backbone of any half decent business) but couldn't wrap his head around the issue. Have to be honest the call in question would be comical to listen too

Asked for escalation process and his full name, which he refused to give (not sure what he thought I was going to do with it). It wouldn't actually surprise me if he lied about it.

Never ever going to buy here again, awful company! I remember when I was younger they even got banned from having work experience students because they just used them for slave labour.

Do yourself a favour and go elsewhere that at least give some better customer service like a slap round the face every time you buy something.

Update in regards to their comment: If they valued their customer and had an ounce of compassion or business sense, they'd realise how stupid they are. What makes this van worse is that they do this all the time! Check out your local FB and you'll see so many people they've mugged off! BOYCOT ARGOS

I would not give them and stars if I didn't have to
Argos customer service is a joke the are ignorant and arrogant and tell lies
I asked for an online order to be cancelled only to be told by the time they do called read my email that it was ready to be dispatched do wouldn't cancel it even though I emailed them with 5 mins of placing the order as couldn't get through on the customer service line as was in the evening
I asked them to stop the dispatch to be told no I had to refuse the delivery when it came but with previous experience with couriers they just leave the item anyway and as I'm not going to be home and I live next to a public footpath items are not secure
I then got a message to say the item had already been dispatched before they read my email so basically sonebody was telling lies.
Anyway after lots of emails to them and getting the same answer they can't stop a delivery even if it hasn't been dispatched I am making people aware of their very poor customer service
Obviously another big company that only see ££££ signs