Armani Exchange

In ordered bag decided i didn't want to keep it. Retuned requesting a refund. 2 weeks later received same item telling me the the tags weren't attached. I have sent them pictures of the same exact item in the same exact packaging with exact same tags in exact same place and can not receive a response from them. As much money as this company makes, I have no idea why they are giving me such a hard time about refunding my money. I don't recommend and will not shop there again.

Ordered worth 800+ and didn't received the order at all. Emailed the customer service so many time but no one replied back. Called them 3 times and escalate the problem to a supervisor, they said I will receive confirmation email but nothing happened up to now. Don't order online.

Tip for consumers: Don't buy online please, your order will not

I placed the same order three times and, every time, they would cancel my order, claiming they were unable to verify financial institution. They never tried to call me. My card would get the authorization and show as processing and they still did not approve it. When I called them, they could not elaborate. Getting a response from an automated machine would have been more effective than speaking to one of the Customer Care reps. Buying a home or a car is easier than shopping from this horrible website. I guess they will lose a customer. Awful!

The Armani Exchange customer service team is abismal. I placed and order 15 days ago with the correct address and it was not delivered. When I reached out, they asked me to check with my neighbors, even though the tracking said it was never delivered. Now they're holding my refund hostage saying they need to confirm the package gets returned by UPS before they can give me my money back. When I expressed my frustration, no one even pretended to care.

I bought two outfits that were quite poorly-designed - one jumpsuit which doesn't have a side zipper and only an elasticised upper body that requires you to step into it and the elasticised part will just stretch pass your hips. Clearly impractical. Quality of the fabric was decent but nothing to wow over.
I didn't encounter any problems with orders and shipping. Shipping was completed in about one week? Order was probably processed within two days or so. Product descriptions are super scanty.
Probably won't shop there again cos it's not value for money.

Ordered two vests a month ago. First of all their seizes are not accurate at all. A size XS is waaaay too large, looks like a L or even XL vest.
I returned my order the next day. It arrived at the depot not much later. I still haven't heard from Armani though. Their contact gives an error message. So it's impossible to contact them about it. Worst shopping experience. Don't buy anything from these scammers

Great pricing for women and men. I purchase most of my clothes from Armani Exchange and surprisingly even when you buy a T shirt at 20$ from there is still ends up lsting over a year without any change in color or size. Great quality clothes!

I purchased a few items for my husband online. One of them was a hoodie. Before he wore it we washed it first like we always do. (Following the instruction) the damn hoodie shrunk and looks old. I reached out they asked for photos. After I emailed the photos and everything they emailed back with "sorry we can't return or exchange because it looks used". Horrible experience and I definitely won't be shopping there ever again.

I like this brand a lot and brand is just superb. They have very good classic collections every time.

Their quality olways on higher side. Customer service is good but not excellent, may be in coming time it wil be.

If you're buying something online please note that they will charge shipping and duty & sales tax. I returned something and my initial refund did not include the above extra charges at all. I had to write to them and got my duty and tax back (Something unnecessary and wasted my time). But there is no refund on shipping.

This is my second time that i have to place my order with them and is being canceled with no reason. I asked customer care to call me and so far no call from them. They responded by saying that their bank could not verify my payment. I checked with my bank and everything looked good. Awful customer service, they need to come up with other ways to help customers, or else pretty soon they will go out of business. Don't recommend this headache to anyone. BADDDDDDD

If I could give them zero I definitely give them. They are liers. I purchased on August 9 and still I couldn't get my items. I asked refund they didn't do. It is worst company and service. Everytime I am calling the agent told me they investigate and someone email or call me but almost month I couldn't get my refund or items

Armani is the famous brand with a reason! Their quality is outstanding and can last you for decades. When I want to look sleek that's where I buy stuff from. Perfect!

I had purchased 2 T shirts cool and cute for my cruise last year. They looked like they fit so I got them then they were too tight so I tried to exchange the rude lady said more than 2 weeks no returns HELLO I WAS ON A CRUISE. So I gave them away to friends. It's Principle. I hope they go out of business can't stand them and I won't ever buy from them again!

I have got a manufacturer defected watch after spending so much on this brand never thought a brand like Armani can do this to the customers so disappointed with you guys.

They always have exclusive online deals, and their shipping is always on time and boxed very carefully. Amazing and recommended. But extremely expensive, so beware

Worst customer service every. No one can help
They cant do anything. Please dont buy from them. They aren't worthy for our money. They just steal it tbh so dont ever buy not recommend

I will never order again the customer service very bad and unprofessional I returned jackets 3 week Until now I didn't get refund and I am overdue with my bank

Never disappointed. The best quality clothes and fits well. I highly recommend this brand and its my new go to...

It is just normal stuff with a much higher price. Especially the hand bags I bought a small one that fell apart in a year paid over $200 for it.

No one is exchanging anything! Grab yourself a cup of tea because youll be shopping all day. Just fabulous darling... FABULOUS!

They have the extra large sizes. Quality is reasonable. A bit on the pricy side but hey! Had to exchange a shirt, customer care was quite helpful.

I shop here for my husband. It looks like AX is getting a little to young for him, or he's too old for AX.