ASAP Tickets

Primeramente quiero agradecerle a Dios por haberme permitido contactar con el personal de ASAP Tickets ya que es una empresa con una experiencia única la señorita que me asistió no se dio por vencida hasta encontrar y hacer mi sueño en realidad agradezco muchísimo el servicio de la agente Irati y quisiera decirle muchísimas gracias por su apoyo incondicional

Such a khowledgeable staff, she has a good problem's solving skill and good flexibility. I am happy for everything se did to entire period of call.

Opulent t was courteous and knowledgeable. She was patient and persistent in getting me the tickets that would fit my needs best

I have been booking ticket with ASAP thru an agent called SIRAJ for the last several years until he decided to take advantage of my loyalty and charged me a total $740 to exchange $829 ticket from Newark, NJ to Nairobi, Kenya thru Dalta. I was diagnosed with a serious decease just before travel so I needed to change my ticket so I can see a doctor to OK travel and offered even to prove to them by issues Doctors letter. They agreed to change but only to change my departure to Larguadia $260. I had to change the same ticket again to depart from Newark because Uber to Laguardia is at least $200 each way. When they changed to Newark departure 2 days later, they charged me $480 additional new fee. I basically purhased a new ticket givne the exchange fee. I called The Delta Airline customer service and they confirmed had ticket available for about $1242. 20 including taxes and carrier fees but Siraj or ASAP told me the fees are charged by Delta. I called Delta and they said that's not true. This is the biggest fraud ticket company you want to deal with when it comes to exchange where they take advantage. If I had purchased with air line directly with insurance coverage, I would have NOT be charged $740 exchange fee. I am traveling now but will legally pursue at least most of the exchange commission fraud fee. I will tell all my relatives who have been booking with ASAP to never use them again.

We purchased economy tickets for this trip. We normally fly business class but the prices currently are so high we decided we would fly economy--also very high. We purchased economy class but it was never explained to us before purchasing that these were the cheapest economy which meant that in order to reserve seats, register checked bags, etc. the cost was much, much higher than we were lead to believe because the agent never told us what fare class we were in. I even inquired as to what the fare class was but the agent was not forthcoming with that information but said we were eligible to upgrade not to business but to higher economy fare. She never once mentioned that the price of the ticket was the bare bones fare. Telling people who normally fly business class that they are now relegated to the cheapest seats in the house certainly would have made us rethink booking these tickets, the cost of which were an additional almost $600! Then, after the fact, to offer that she could give us a discount on bags after the fact one has to wonder why she did not offer these at the time we booked our flight! After all we explained that we normally fly business so... we have now gone from the sublime to the ridiculous with this experience--and all because the agent was more focused on making a sale than making a customer happy.

My husband and I live on airplanes and travel extensively. We used ASAP in the past and we thought we would give them a try again. I can assure you that after this experience we will not be using them again. Making a one-time sale when they could have had our business of at least 6-7 overseas trips a year plus at least 6 U.S. travel trips for us as a couple was a rather short-sighted sales approach.

Vrinda was very courteous, friendly and knowledgeable. She did her best to get a great deal on the flight tickets.

This is only my first time and it really help. And for those people who really want to be right away so this the answered.

I needed my Departure Date changed on UA from 7/24/23 to 7/30/23. My Agents were able to assist me diligently all through the confirmation process.

The customer service representative was very helpful and courteous during our planning and purchase of tickets.

Excellent experience as the travel agent was extremely helpful in choosing the best itinerary for me.

Ms. Inayat was super helpful in getting us the airline booking we needed!