Travelocity

When a reservation is not fully honored on a pre-paid booking, Travelocity is not receptive or your advocate for obtaining a refund

Booked our anniversary through them. They booked us with Spirit airlines. Spirit stopped flying into Denver on Jan. 9,2024. Our trip was booked to leave on Feb. 23,2024. Travelocity failed to notify us this in the month they had to do so. The way we found out is when we went in to book our seats. Even though the flight booking was done through Travelocity, they tried to say it was Spirits responsibility - IE passed the buck. Long story short we are stuck with over $400 in cancellation fees with the hotel due to no fault of our own and Travelocity was more worried about cya than helping us. Book through them at your own risk!

Not worth my time explaining how they rip off people. Anywhere but here! Why pay these con artists to find a car rental that anyone can do, cancel and get your money back if required. Oh except for Travelocity, they will keep your money!

Booked flight with paid assigned seats. Airline charged 161 for seats. Someone from Travelocitty canceled our seats NOT MYSELF. Since it non refundable tickets airline charged for canceled seats. After hours on phone with customer service nothing was resolved. Numerous different answers of how this happened. Had to go to airline web sight and reorder our seats at cost again. Airline says not their problem 3rd party vendor and travelocity seems they won't do anything to fix. Have a dispute claim with credit card company for seat charge. So I now get to spend more hours trying to get their mistake fixed. Like dealing with 3rd graders at best.

I needed a flight and car rental. I went through Travelocity. When I got to car rental I discovered my license was either lost or stolen. Luckily had had a photo of it on my phone. However, the rental company Mexc would not accept it. They had no solution. I was stuck about 100 miles from my destination. Could not get my rental car. Needed to take shuttle bus, train, uber, and call a friend to finally get to destination. Refused refund from Travelocity. They blamed it on rental car policy. I made reservations with Travelocity. Thinking they would not use or recommend a company they did not support. 1 weeks car rental charged for car I was unable to pick up!

In April 2023, I made a reservation through Travelocity, which entitled me to have a cancellation till the day of pick up, well due to the insurance I was forced to cancel my rental so they issued me a cancellation number, yet they don't return my money. Do yourself a favor and stay away from Travelocity. These people are not trustworthy.
I will never in my life, recommend or trust these people, or use them in the future.

I am a visitor from Chicago, brought guest here - party of four. Service was horrendous. We waited 3 hrs.' before receiving our meal. So we took it to go. Supposedly manager/owner apologized/ he showed no remorse and walked away. I will never visit this place again. Our bill was 185.00. The waiter was unapologetically remorseful concerning our situation. We had to wait 15 minutes to be seated. Because we were short one chair. I don't understand how any one can treat tourist so horrible. Customer service is the worst I've ever experienced. The one star is for the drinks and appetizers. La Hacienda you suck.

Never had experience with a company with so many "technical errors". Everything from online booking issues, customer service repeatedly telling me to call back because they can't help because their system is down, triple charging my credit card, and the slowest customer service reps were just a few reasons I won't use ever again!

I bought trip insurance, they charged fees to change flight and won't change or refund my room charges. Been on the phone twice over an hour with customer service which hasn't gotten me anywhere... really not happy, will never use them again!

I hate this site. Wasted many hours trying to find good deals here only to be shown so called sales that were garbage. Just tried getting a hotel in L. A, they said they were giving me a 20% discount, googled the hotel they were showing me already and the direct price was exactly $1.50 more for the same room... I don't know how Travelocity thinks less than 2 bucks is a 20% sale on a $90 hotel, but I call B. S. there. Refuse to return!

I had the same experience and found travelocity not only to be inept and dealing with making a change which took over an hour because there was a trainee dealing with me, but i paid for travel insurance and then they deducted 135.00 dollars from my airline credit. BIG Scam travelocity! Shame on you.

They have some good deals but their customer support ain't that great. I've occasionally had problems with my hotel reservations and I don't think they've even once solved anything! They keep saying how "If something isn't right on your trip and you inform us immediately, we'll work with our partners to make it right, right away." So not true.

They also don't often publish my hotel reviews if they're negative! So please don't trust their hotel reviews, they don't publish all the bad ones.

Disgusting, the most disgraceful customer service I've ever had the displeasure of being on the receiving end of. These people charged my credit card over $100 more than the stated amount and would not answer my questions about this. They put me on customer service hold for hours at a time even though I specifically asked to speak to a manager. They lied to me and my bank and refused to even release the hold they kept on my credit after repeatedly telling me they released my funds. I had not spent a Christmas with my family in 9 years but due to their lies, and fraud it will now be 10 years. Dishonest, horrendous service, and no escalation process available. I'll never give them a penny again. Stay far away from TRAVELOCITY!

I stayed at the Super 8 in Fremont, Ne first time traveling using Travelocity everything worked without a hitch, walked in to check in staff was very friendly and made me feel very welcome, it's nice that see people enjoy there job like that. They had my room ready to go showed me where the continental breakfast would be in the morning and they had my favorite biscuits and gravy. Room was right temperature setting very clean it didn't look so much like place to sleep it felt more like a home away from home all definitely be using them in future.

Purchased extra coverage for vehicle rental that we ended not using due to changing name on rental to my wife and having to add extra insurance coverage in her name. Which I understood being as that these were non transferable. Fine. Travelocity would not refund original cost of unused coverage and their call centers don't speak very good English and did not understand the situation so they put me on hold for an hour in hopes I would just hang up. Of course I did, it was obvious what they were doing. First and last time I or my family uses travelocity.

Booked round trip flights and then it charges my card three times for the same flight and then in addition told me the cost had gone up another $500 and asked me to book a new flight! Customer service gives no explanation and simply stated I will have the finds returning to me within 7-10 business days! This place should be shut down!

I can't stand the games this site plays with you. Pretty much all flights are non-refundable, and they charge you $200-$300 to make itinerary changes. However, is this the airlines policy? Generally not. I called Virgin and they said it would be no charge to change flights. Travelocity said that Virgin charges $300 to change flights. Who do you believe? Some call center agent making $9/hour, or the actual airline representative. Hotels.com/Travelocity/Sabre are all the same Persian guy who's been ripping off travelers for two decades now. For shame; for shame. Their hotel prices are the same as booking directly, and there are no rewards for using this site. Booking a trip for two, to wherever, maybe once a year for fixed dates? Fine. Any more than that a forget it.

The worst customer service! I've been overcharged, lied to by managers, put on hold for hours, disconnected multiple times, given numerous bogus phone numbers by managers, and still no resolution to my problem after weeks of trying to get help.
The overcharged me $1800 on a trip, said they would give me a credit and would not let me use it. Do not trust these people. Do your business elsewhere. I will NEVER use Travelocity.

Needed to cancel our reservation since we left Florida a day earlier. I was Able to cancel, but would still be charged $117. Called Travelocity spoke to Josh who took care of this issue. Since cancellations happen for good reason they don't care unless you get a good agent on the phone. Also, hotels do not get involved and direct you back to Travelocity.

If you want to have a vacation package these guys are probably the best. If you want to book individually and have a "custom" vacation trip then you should take more time and visit individual websites and companies to find the right options. There is really nothing wrong with travelocity, just there could be more flexibility. That being said, I am sure they are just adapting themselves to the market. Because they are a big player they seem to have deals with major airlines and hotel chains which means I actually found cheaper prices there sometimes than on their own websites. I had to use the customer service once and they were friendly, and real Americans. I have had nightmare experiences with foreign call centers but these people were real pros. Recommended for casual travelers.

I've been using Travelocity for perhaps 20 years or more with no problem. I just booked some nearly last-minute flights for an out-of-town funeral via Travelocity. It seems my old account had been lost so I created a new one and input my email and a password. But then I received no communications from Travelocity even though the airlines and Travelocity billed my credit card.
A chat cust. Service rep couldn't find any record of any flights for me even though I provided them the full credit card transactions. I then thought I'd try to check into one of the airlines using my credit card and lo and behold, there was the reservation that Travelocity had no record of. I was able to check-in this way.

I didn't even receive a receipt from Travelocity.

I simply can't use Travelocity again, the risk is too high that they will lose my records and could leave me high and dry when I most need it. I'll be using other service providers in the future.

My recent flight was cancelled due to Hurricane Irma. It took several hours on the phone to get the amount credited back to me (to be used within one year for another flight). Today I tried to use that credit. Another hour and a half on the phone and I find out that I can only use the credit on certain select flights (which of course are rotten travel times). I will never use Travelocity again (and I am a long time customer). This is the first problem I've had, but it has been handled very badly.

Tried to book a trip to Mexico, after Travelocity processed our $5,500.+ credit card charge, but the reservations didn't process. Two hours later, most of the time on hold, still no resolution for 24 hours more. Do yourself a favor. Do your research and book directly thru an airlines not this reseller.
Oh and the clincher, Travelocity supervisor said we were given a hotel credit of $100.00 (sent to our email) to compensate for our troubles. Is it there? NO NO ABSOLUTELY NO!
Will never book thru Travelocity again.