• Ashore Shop

Ashore Shop

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Overview

Ashore Shop has a rating of 3.2 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashore Shop most frequently mention customer service, and free shipping. Ashore Shop ranks 212th among Women's Clothing sites.

  • Service
    21
  • Value
    19
  • Shipping
    20
  • Returns
    19
  • Quality
    18
27
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How would you rate Ashore Shop?
Top Positive Review

“Great Store”

Peter J.
5/11/22

I am a customer at Ashore Shop. I have bought hiking shoes which I'm currently wearing, as well As recently, 2 pair of platform sneakers for my wife. See photos. I have not been disappointed. They were courteous, and my wife loved the sneaks-added 2 inches to her height- I don't mind. The delivery took approx. 10 days-which was anticipated. They don't have these sneaks at Amazon. Happy customer!

Top Critical Review

“Never will buy from here again ‍”

Don’t w.
12/10/21

Worst experience ever. Customer service sucks …. So is her name Cynthia like she claims or Amy?…& "patient " lol…I swear they are completely useless. They claim they shipped my order yet I have not received a tracking order and the website continues to show "awaiting fulfillment".

Reviews (35)

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Reviews that mention popular keywords

customer service (5)
Thumbnail of user dontw16
Texas
1 review
2 helpful votes
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December 10th, 2021

Worst experience ever. Customer service sucks …. So is her name Cynthia like she claims or Amy?…& "patient " lol…I swear they are completely useless. They claim they shipped my order yet I have not received a tracking order and the website continues to show "awaiting fulfillment".

Tip for consumers:
Don’t order from here.

Products used:
None. Order never received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolm1617
Carol M. – Ashore Shop Rep

We replied every of your emails so far. Please let us know in details using our service line or 24/7 online chat if you need further help.
Thanks

Thumbnail of user ronnim7
GB
1 review
5 helpful votes
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April 2nd, 2022
Verified purchase

Everyone needs to report them to the FTC! I ordered a pair of boots over a month ago. They have never been received. I have been on with live chat and customer support multiple times and it's all just 'it's shipped there's nothing we can do' USPS has never received the item. I want my money back but that's not gonna happen. Should have read reviews before I ordered from here. Don't make the same mistake!

Tip for consumers:
DONT DO IT!!

Products used:
None because they were never received

Service
Value
Shipping
Returns
Thumbnail of user peterj1016
Ohio
1 review
0 helpful votes
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May 11th, 2022

I am a customer at Ashore Shop. I have bought hiking shoes which I'm currently wearing, as well
As recently, 2 pair of platform sneakers for my wife. See photos. I have not been disappointed. They were courteous, and my wife loved the sneaks-added 2 inches to her height- I don't mind. The delivery took approx. 10 days-which was anticipated. They don't have these sneaks at Amazon. Happy customer!

Tip for consumers:
Yes, delivery is not next day like Amazon, be patient, the site follows its delivery policy 7-15 business days depending on the item.

Products used:
Shoes and sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user rheek
New Jersey
1 review
8 helpful votes
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December 14th, 2017

I order 2 shirts and one pants from this webstore. The Collection is called "Casual Office male". I got them all fit. Thank Cynthia, Customer Representative, follow through the whole process. Good experience!

Thumbnail of user fionad28
Georgia
1 review
8 helpful votes
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April 30th, 2019

I bought a bikini sets for my vacation.It surprisingly good, fit me perfectly. Absolutely Love it! I never heard this online store before and happen to find it on google listed as one of the trusted online clothing stores.

Tip for consumers:
Best Swimsuit

Products used:
Swimsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user as1124
California
1 review
4 helpful votes
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January 26th, 2022
Verified purchase

Dont throw away your money! If I could give less than one star, I would. The picture that you order
Will be a kindergarten drawing of what you'll get. I researched the site so I made absolutely sure I wasn't ordering from a Chinese website and their company info says they're in NYC. They are NOT American. Shipped from Beijing. Pics below of what I ordered vs what I got. The gray plastic soles are beyond trashy.

Tip for consumers:
Do not order. It's a Chinese sight and they will rip you off.

Products used:
None. Wouldn't be caught dead in their hideous boots that I ordered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauraw2103
California
1 review
1 helpful vote
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April 21st, 2023

I ordered a suit from Ashore and when it arrived it looked nothing like the picture, but that wasn't the main issue. The item arrived with rips in it, and the button falling off. When I wrote to them about a return, I received an email asking me to fill out a return request on their website in order to receive a return label. I did so promptly, but never received a return label, or any other communications from the company. It's been a month now and I've emailed 5 additional times with no response. This company makes garbage, low quality clothing that will end up killing the earth in landfills. Don't be lured in by the thrifty prices, you will only be disappointed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisaj1692
New York
1 review
0 helpful votes
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May 25th, 2022

At Ashore Shop I purchased a winter jacket that was at least $150 less than the
Department store equivalent. See photo. I have also purchased a pair of embroidered cowboy boots and am thrilled with them. -Free shipping, and also probably $75 less than our boutique mall store. Sorry mall. Happy with savings!

Tip for consumers:
Select what you want, be realistic as per great price.
Good Customer service; nice women.

Products used:
Jacket, Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user stacyp335
New Jersey
1 review
1 helpful vote
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March 15th, 2023
Verified purchase

Be careful of their return policy! It's very confusing! In one place they claim you can return unworn unused merchandise with the tags attached and another they say you can't return if it doesn't fit only exchange. I contacted them and they will not return in even when the large was too small.

Tip for consumers:
Their Large is about the size of xxs. Don't order unless you KNOW FOR SURE it will fit you.

Products used:
Ordered a top in large and they wouldn't return it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackg455
New York
1 review
0 helpful votes
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January 23rd, 2021

Time and energy, especially outside of my work is precious. Ashore shop offers styles that suit me (no pun intended). Whatever I see in Ashore Shop is happening now, and I can order it easily and simply: free shipping and warm-hearted customer service is considerate and communicative.

Tip for consumers:
Great for the Ashore (seashore themes), and great value jackets.

Products used:
sweater, pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user oliviag151
California
1 review
2 helpful votes
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May 28th, 2021

I just spent $120 for clothes that were poorly made with cheap materials, and no one answers you on how to ship them back. None of my emails were answered, and no one replies back in their chat box on the store's website

Tip for consumers:
Don’t buy

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracyc625
New York
1 review
0 helpful votes
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July 19th, 2021

I purchased two summer vacation dress from Ashoreshop.com. Love it! At beginning I am not sure about the size of the dress, I reached out their 24/7 chat line. They are very helpful. I got my dresses and absolutely love it. Thank for caring customer support!

Tip for consumers:
I love this store. Nice products. Fun to shop on their webstore. Recommended !!

Products used:
Summer Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonm1704
Georgia
1 review
1 helpful vote
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May 27th, 2021

The agent was not able to pull up my order and gave me another customer support email address. I ordered 2 pieces of swimsuits and all I wanted to do was exchange them to a bigger size! Not happening no one ever responded or took the time to give me the address. I have 2 bathing suits I ca not wear. The top is perfect and the bottom is way too small. I am 5 feet and I Pettit small but curved. Ordered medium... did not fit. It took over a month to receive my order. Horrible. Now I am stuck with 2 suits I can not wear and no money back! Do not order from them. They are not friendly when it comes to returns/ exchanges

Products used:
Nothing. The swimwear was too small

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherv201
Tennessee
1 review
2 helpful votes
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December 20th, 2021

I placed an order 3 weeks ago # AS******* and it's still saying awaiting fulfillment. Yet the second order I made was shipped but only after I made a bad review. I haven't sent many emails and they haven't responded to a single one. These people suck don't even deserve one star. Had I known this company was in China I would have never ordered from them.

Products used:
That's the problem no merchandise received yet

Service
Thumbnail of user carolm1617
Carol M. – Ashore Shop Rep

We are an US company and serve our customers around the world. You used our regular free shipping service and usually take 7-15 business days to arrive. You can use our paid express shipping for the future orders. Your package is in transit and almost arrived. Recently some of the packages were delayed by the USPS since the sever snow storm. Please send your inquiry to our service line or our 24/7 Customer help line. We will happy to help you!
Thanks

Thumbnail of user harveyo15
New York
1 review
0 helpful votes
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April 6th, 2021

It felt of value to state that I have ordered from Ashore Shop a number of times, both a swimsuit, and a windbreaker. And we had to check sizing a few times; in each instance at varied hours of the day, I had immediate response via email, and on one occasion via phone. The women who responded to me was very courteous and sweet, and knowledgeable of sizing and body type, as well as the variation internationally. The caring and attentive service is definitive at this store. There were no hidden fees or shipping charge, just the price.

Products used:
Bathingsuit
Windbreaker

Thumbnail of user connier243
Massachusetts
1 review
5 helpful votes
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March 5th, 2021
Verified purchase

I had ordered a cashmere, high-end, beige, thick knitted sweater for $75 in January 2021. I checked the return policy before purchase to ensure I could return if it didn't fit. The return policy said, unworn and within 30 days. I received my "order" a month later! Only it was NOTHING like the cashmere sweater I had ordered for $75. I was sent a yellow, thin, cheaply made, synthetic material, shirt! I immediately emailed the service asking for the return address to send this "mistaken shirt". No response! I emailed pictures of the one I ordered the item I received. NO response! I emailed twice a day for 13 days. Finally, I get an email saying it was a holiday sale and non-refundable. WHAT! I looked again at the website and NOWHERE did say sale or holiday or non-returnable. The email did not address the issue of being sent a weird, cheap, yellow shirt. So, bottom line, I spent $75 for nothing! They are in the business of stealing money and sending random clothes.

Tip for consumers:
Do not give any money to Ashore Shop. You will not receive what you ordered.

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user trumpa1
New York
1 review
21 helpful votes
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March 8th, 2020

This store remind me the shop in my neighborhood. Very friendly, always reachable. I like their store have online help. I bought two dresses for my friend engagement party with help of rep name Carol. She help me to choose my size and fit on line. Very professional and patient. I got them now. They fit me perfectly. Thank Carol for the professional help. Thumbs up!

Thumbnail of user reneel137
Texas
1 review
18 helpful votes
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January 13th, 2020

Beware! I ordered two sweaters for Christmas gifts after reading what has to be fake reviews here. What I received did not look like the picture on their website of what I ordered at all. The color was a light grey instead of a very dark grey/black. They have an orange button instead of black on the collar. The quality was so poor they look loosely crocheted. You could see trough the holes and the collar line was so large and loose it was round instead of vneck. Tried calling, emailing, and online chatting but no response until I filled a complaint with PayPal. They responded and said I had to either return the sweaters to their China return center which would cost so much that they recommended keeping them and accepting a 50% discount. I am out $100 and had to buy new gifts. They're website is deceptive! It has a New York address and phone number and says they are responsible for the quality and not to return to the shipping address. No where does it mention that returns go to China.

Thumbnail of user mariad149
New York
1 review
4 helpful votes
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December 3rd, 2017

Recommend by a office colleague, I find this fashion website. Love all the fashion and order three items, all free shipping and arrived. Looks cool! Customer service followed up along the whole process. Recommend

Thumbnail of user rogerh192
New York
1 review
6 helpful votes
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April 14th, 2019

I love the exclusive 3D print tshirts at ashoreshop.com. I ordered 20pcs European theme men long shirts (from modern impression artist original painting) for my gift shop in FL. Quality and Fit are perfect. Good shop.

Thumbnail of user alicec245
New York
1 review
0 helpful votes
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September 16th, 2019

On ashore shop I always find stand- out shirts and jackets that I donot see elsewhere, with prices that are reasonable, and no cost for shipping! Also Great conscientious customer service, Cheerful Site!

Thumbnail of user alib70
New York
1 review
2 helpful votes
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December 4th, 2017

Ashoreshop is a great selection of clothes that look great- more than anything. The choices of womens fashion are all charming and priced reasonably-with No Shipping!-yay! I got my order with alot of follow up from their customer service.
I was very happy with the sweater, and then ordered 2 blouses. Also interesting collection choices. A+

Thumbnail of user whitbym
Virginia
2 reviews
2 helpful votes
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October 8th, 2021

I ordered two dresses and on day 6 I hadn't gotten a shipping confirmation. I sent a message to the company and the shipping got updated. The next couple of days I kept checking and the tracking said that usps is awaiting package in order to provide shipping updates. The company insists it's almost to me but I need usps plus in order to get tracking information. Why do I need to pay for a subscription to get my tracking information and now tHey have stopped responding. It's feeling more like fraud to me :( and one of the dresses was for a wedding I'm attending.

Tip for consumers:
Unsure if this is just an issue with me or what but this has been a horrible experience. I will delete this if my order ever really makes it to me

Products used:
None nothing has been shipped to me

Service
Shipping
Thumbnail of user carolm1617
Carol M. – Ashore Shop Rep

Dear Ashore Customer:

Thank you for sharing your comments with us.

You went to the wrong website for the tracking info. We use USPS third party shipping carrier to ship your orders which is need USPS PLUS to track the shipping details. Please contact us by email or 24/7 online chat support. We will send to you the detail tracking info ASAP.

Again sorry for this inconvenience.

Thanks and Sincerely,
Carol
Customer Service Manager

Thumbnail of user hannahl417
New York
1 review
0 helpful votes
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February 16th, 2022

I purchased a jacket from Ashoreshop.com and love it so much. Very Good Quality and price! Overall good experience. The number one I love the most is no hidden fee and free shipping. The price I see is what I got.

Tip for consumers:
Straight Forward Pricing No Hidden Fee

Products used:
Western Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user seanf251
New York
1 review
2 helpful votes
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January 31st, 2021

Do not use they sent me a sweater that was far too small and will not respond to calls, messages or emails. This is a scam.

Service
Value
Shipping
Returns
Quality

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From the business

Ashoreshop is online fashion one-stop-shop, focus on busy professionals' Adventure and Recreation Lifestyle. We stock the very best items including shirt tops, bottoms, dresses, shoes, outerwear, SMART AND CHIC items for mens and womens directly in our...

Company Representative

Thumbnail of user carolm1617
Carol M.

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