• AskNow

AskNow

Is this your business?
Write a Review

Overview

AskNow has a rating of 1.4 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AskNow most frequently mention customer service, credit card, and minute reading problems. AskNow ranks 137th among Psychic sites.

  • Service
    51
  • Value
    52
  • Shipping
    36
  • Returns
    37
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
2
See all photos
How would you rate AskNow?
Top Positive Review

“I love Tarotti.com”

Natalie P.
6/15/13

I've tried a few online psychic networks and the pay per minute companies were extremely expensive and the predictions never came to pass. While reading reviews, I found a psychic network called Tarotti.com and they were not pay per minute and overall seemed affordable. Unlike asknow.com and others, none of their psychics beat around the bush, jabbering on with irrelevant, unrelated nonsense, like the beauty of my turquoise aura and so forth, trying to take up my time. The psychics I selected at tarotti.com went well over the purchase time and were brilliant. I was "home!" They are really great and I feel that I'd be lost without my Savantace. I used three different psychics there and loved them all.

Top Critical Review

“Poor customer service”

Kanisha B.
5/12/24

The reader was unprofessional, obnoxious, and cocky. She was so busy telling me what I need to do and just not be encouraging at all. I will never call this company again please beware of the scam. This company overcharge people credit cards. My card was charge $40 then $89. Never again I do not appreciate how I was treated.

Reviews (131)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user rh479
New Jersey
1 review
24 helpful votes
  • Send Message
July 1st, 2015

I'm not writing a critique of the two psychics I spoke with or about psychics in general. I want people to be cautious of this website because of their questionable business practices. Interestingly, I used their site/services a couple of times (spending a decent amount of money) when all of the sudden they claimed the address on my account and the address on my credit card didn't match. Funny thing is, both websites showed the exact same thing. So, their solution was to ask me to fax a copy of my credit card and ID to them. ARE YOU KIDDING? Why don't I just give you my bank account info, too, while I'm at it? When "administration" was contacted, they never responded, and the woman on the phone just kept pushing me to fax this stuff over. When I refused and told them to delete my account, the woman simply hung up on me. Now that's professional! Or perhaps she realized that she wasn't going to be able to con me into giving her my personal information. The other thing is, after I signed up on this site, I started getting spam emails sent from my own email address to myself! So, like I said, "BEWARE!" This whole thing stinks of a scam to me!

Thumbnail of user paulaa39
California
1 review
11 helpful votes
  • Send Message
November 11th, 2014

Wonderful readings... I truly was surprised by the reader which I am still stoked about. Incredible information and miss zandalee blow me out of the water...

Thumbnail of user kristyy
Texas
1 review
3 helpful votes
  • Send Message
July 28th, 2013

I tried the introductory rate of 10 minutes for $10. The psychic herself was pleasant and helpful, and for entertainment purposes, it is fine. What is not acceptable is that at the end of that introductory session, the site automatically puts you into a regular session at the psychic's standard rate. There is no warning, and it does not ask your permission. I immediately clicked out of the session, but they still charged me $8.99. I have emailed twice, to no avail. In the last email I expressed they had 48 hours to refund my money, or I would go to my bank and begin the chargeback process, which costs them more money. I still haven't heard from them, but any company who ignores its customers over a financial dispute is not a trustworthy company. I will not be using this site's services again, and I think it's an underhanded tactic to allow a session to rollover into a by-the-minute session without the express permission of the client. There was no countdown clock, no warning that such a thing would happen, it just popped up as part of the chat that it was now in the by-the-minute session. Ridiculous, and poor customer service.

Thumbnail of user heatherc41
Florida
1 review
26 helpful votes
  • Send Message
March 24th, 2015

I have been a member of AskNow for a little over a year now. From a consumer point of view I think I have been lucky because I have found 3 psychics I like to talk to, although only 2 of them are still there: Love Raine and Clarissa. I do not get junk e-mails from AskNow although I occasionally get free minutes from Clarissa or one of their other elite psychics, which is nice because they are more money. Yes, I am aware those emails are "stock." That's fine. I try to stick to my membership minutes but I have to say that Clarissa is really accurate so sometimes I splurge. Raine is very honest and I don't always like what she has to say, but at least she's nice about it. I'd rather have the truth anyway. I have never felt pressured to stay on the phone or been told I HAVE to call anyone back. From an "employee" standpoint the psychic that left told me that she was not happy with the way they wanted to structure her contract when renewal time came up and that's why she left. I still talk to her too sometimes as she still does some readings. I have not had to contact customer service so I can't comment on that.

Tip for consumers:
If you like your first reading and think you will call back then I would sign up for the membership - MUCH cheaper that way.

Service
Value
Quality
Thumbnail of user jilll12
Washington
2 reviews
74 helpful votes
  • Send Message
March 10th, 2015

I was an incredible psychic on this site, i will tell you I was their slave. I couldn't breathe right, they were logging me in and forcing me to work when I needed down time, I couldn't even grab a burger, I was being harassed all the time. I generated thousands of dollars a week for them, they cut my listing because I didn't get enough repeat callers, screws to me. They're greedy, prejudiced, they were charged formally with discrimination there was reference made to me about being female, and age was also mentioned. I received calls from former psychics who worked for the site, and they were treated horrible, same thing, listing cut, and they were struggling desperately financially. The company could care less about them. People called me and I hit on every issue, that they would start crying, I touched them deeply with my gifts. A lot of them couldn't afford to keep calling. They use a double standard, it's ok for other psychics to have down time, but with me they expected more, they completely burned up my head, torture was another word for it. Just in case any of you want to know I was Athena Willowmoon.

Thumbnail of user billyh22
Massachusetts
1 review
10 helpful votes
  • Send Message
February 3rd, 2014

I just signed up for ask now, and love it, I love psycic molly rose, she was kind caring and to the point, didnt waste my time and picked on people around me. Will call her again soon.

Thumbnail of user justinl55
New York
1 review
3 helpful votes
  • Send Message
October 8th, 2015

General response that could have been fired out to anyone, nothing to show me it related to me. If it comes true I'll eat my hat and be back to apologise.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lh507
Missouri
1 review
1 helpful vote
  • Send Message
December 31st, 2021

They over charge you, they never have a beep to indicate your minutes are up they give you extra minutes to call you back and charge your account for that also.

Thumbnail of user robr25
California
1 review
12 helpful votes
  • Send Message
September 3rd, 2014

Wonderful psychic. My favorites are virgo, josette, and miss zandalee. Their reading are powerful and easy to understand. So quick to address your questions. Thank you from robert.

Tip for consumers:
Be fair in your opinions.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joycec11
New York
1 review
25 helpful votes
  • Send Message
June 18th, 2014

I called ask now on yesterday 06/06/2014 and spoke with zandalee I hope I am spelling the name correctly, I was experiencing a major decision with my fiancée that I was I total turmoil about right away she gave me specific insight on my fiancée and our situation she was 100% correct and she gave the an excellent reading. I want to thank her so much for her help she spoke to me and shared with me information that was right on point. I am totally for this psychic because she did not give my gimmicks, I am not a person who spend foolishly on these sorts of things this is only my second reading my first one was 20 years ago so please believe me I was at a crossroads that would have affected me in a major way. Please use her when you speak with her please have an open mind and listen and allow her to guide you in a clear direction don't not go in sobbing and crying, this is an honest review from an individual who desperately needing answers and I will use her again in the future, again thank you zandalee

Thumbnail of user kaylynnm5
Minnesota
1 review
1 helpful vote
  • Send Message
November 9th, 2022

If I could give this company a ZERO star I would! I purchased a reading with Oracle Siren Rose, and when the "reading" incurred she literally spent the whole hour talking about herself and her personal life. I decided to reach out to customer service explaining the situation, and how disappointed I was in the service and requested a refund. They were extremely rude and stated the call was recorded and I was lying. Little did they know, I recorded the call as well. I have had multiple readings in my lifetime and so I always record them. This was by the worst reading experience I've had. I proceeded to dispute the charges with my bank as they blocked my number/email after requesting a refund, during the banks investigation a 3 way call was placed and the representative at the company said they are going to issue me a refund and to remove the chargeback on their account. So naturally my bank did so as they were informed a refund was being issued to me. The company never issued me a refund and the charges were applied back on my account. I have contacted customer service nearly every day for over 5 months now and they continue to block me or respond extremely rude and disrespectful. They stated they are aware that the Oracle did not provide the services I purchased but they don't need to refund me. I have never dealt with such a terrible, disrespectful, unprofessional company before. DO NOT WASTE YOUR TIME & MONEY!

Tip for consumers:
Stay away!

Service
Value
Quality
Thumbnail of user lisac76
AE
7 reviews
74 helpful votes
  • Send Message
December 3rd, 2014

I have been working with AskNow for several years now. I was hired by the psychic hiring agency OneSun. I have to say that I have been very happy working for this company. I have been doing psychic work for over 20 years and have a great following with AskNow. They compensate me well and my psychic managers have never ONCE told me how to do my readings nor have I ever been told to alter my predictions. I had to give 3 sample readings to different managers when I got hired so that they could assess my abilities. To my knowledge, they don't release a psychic from their service unless the psychic gets multiple complaints or the psychic gets multiple clients that hang up on them because they weren't enjoying their readings. If a psychic complains that they are available for hours and hours while only being compensated a small amount, that is because no one is calling that psychic. People don't call back psychics that they don't like. I, personally, have a 85% repeat customer percentage because my clients get accurate information the first time they call. I notice some of the people on this site are psychics that were "let go" from the service and are now promoting their own online businesses. I also noticed that one psychic in particular is fraudulently posting under multiple names and leaving bad reviews. Would you really trust someone like that with your personal information? I stand by my belief that there are truly gifted psychics on AskNow and I would recommend the service to everyone.

Thumbnail of user joshuag27
Pennsylvania
1 review
5 helpful votes
  • Send Message
October 10th, 2015

What a waste of time and money-- she tells me shes ready i hire her and then she does not say anything. If your not ready to type then dont say your ready, pathetic

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyd5
Michigan
3 reviews
9 helpful votes
  • Send Message
December 10th, 2014

I am discussed when I have clients tell me their personal experiences with some large psychic networks.

I. e. One client said here reader would reach out to her and tell her what other people were saying about her, another said her card was unjustly charged a lot of money and another said it was like every reader on a particular network had a transcript of pervious conversations.

Not to mention some Readers on these sites have stepped forward to reveal just how unethical some of these sites are.

Perhaps this is necessary to weed out those not being in-service to their clients and why we are starting to see so many light workers (like myself) leaving networks and transitioning into independence.

I expect that we are going to see more and more psychics, mediums etc. popping up both locally and online independently as well as see more ethical entrepreneurs called to assist smaller groups of trusted lightworkers.

I believe that ATRpsychics.com is setting a high standard by offering a money back satisfaction guarantee, a way for clients to review past readings via document, MP3 or MP4, keeping reasonable fees and never charging automatically.

Certified Psychic Medium - Holly Joy@ ATRpsychics.com

Tip for consumers:
If you are going to use a network versus an independent lightworking please do your research first or stick with ethical sites such as Keen, California or Hollywood.

Thumbnail of user loral1
Colorado
1 review
16 helpful votes
  • Send Message
November 26th, 2013

I have been using Asknow for a little over a year. The website is easy to navigate, customer service has been good to me (including refunding an entire reading that was filled with tech errors on their end... approx 150 dollars). The psychics themselves seem to be legitimate. My favorite is Michael Sky. I do believe he is the real deal and before you even type a sentence he is able to pick up on details and give you very honest answers and advice. I am finally taking his advice, and i literally like a shift took place.
Ive never had a problem with customer service. The only major issue I have with Asknow is tthe fact the management aka the big shots are so controlling and this Toprated, elite, and Master level nonsense. So you can get a minutes package for an affordable price for Top rated, but in order to speak with a Master you have to pay their per minute rate? Why can't everybody just be regular psychics and the minuyes packages be available for all of them, and then let the customer choose of they want to continue at $13/min?! The way it used to be! Now my fav Michael sky is a Master, so I can't speak with him like I used to, its not affordable anymore. There are many competing companies out there, so I suggest Asknow really reevaluate their pricing and get rid of the Master, elite, and top rated thing

Thumbnail of user natalyab1
New Hampshire
1 review
17 helpful votes
  • Send Message
October 11th, 2015

So I just had a reading from QUASHA. She was soooo inaccurate. Said things pertaining to my sex life that were just not true. Stated ridiculous prediction that were just not true. I also want to say that all three psychics told me something different. When I called and asked for my money back, they said no. I said well then let me leave a fair review. As you notice, no bad reviews are posted and there are many gaps in between the reviews. Some people are more easily brain washed than others. I also had a reading from JOHN who charges 13 a minute. He should be in VEGAS if he claims to be that amazing. He asked me so many questions and then just gave me also a prediction that was off the wall. I asked for clarity and reassurance. They will not give it to you. You can not leave your review. When I asked this, he asked me to go back again and look up a date that was 2 stars. Well it still appeared as 5 stars and claimed that I had vision problems. I turned up the brightness on my screen and nothing. THESE PEOPLE ARE LYING TO YOU AND IS A WASTE OF MONEY!

Thumbnail of user wl127
Texas
1 review
1 helpful vote
  • Send Message
December 8th, 2022

I am trying to get my money refunded because they took out over 500 from my checking account for calls I never even made…. HORRIBLE I'm taking legal action if they don't resolve it

Thumbnail of user harperj15
New Jersey
1 review
5 helpful votes
  • Send Message
August 9th, 2021

ASK NOW IS HORRIBLE! The psychic reading was bizarre and horrible. It's a scam. I called the customer service line and reported how bad the reading was. Waste of time and money.

Service
Value
Thumbnail of user dianag421
Wisconsin
1 review
8 helpful votes
  • Send Message
April 20th, 2021

On January 20 I had decided to try a one time offer for new customers on the ask now website.
The female customer service representative offered me a 40 minute reading for $40.
It was supposed to be their new client special she have me the extension of their top tier master psychic John Alexander and I was advised that his normal fee is 13.99 per minute but because I purchased the special for new clients the total reading would only cost me $40.00
I double checked with her twice and read her my credit card information.
For fifteen minutes I attempted to connect with John Alexander but their phone system wasn't connecting to me properly.
Finally after calling back again I was connected and I was completely unaware of the bait and switch that ensued.
After 5 minutes a robot voice came on that was completely inaudible. Supposedly that was the warning that tells customers that the first 5 minutes are over and that the normal rate of $13.99 begins with master psychic readers. I didn't think it applied to me since the customer service representative told me my reading would only cost $40.00 for forty minutes even with a master psychic reader.
John Alexander did his very best to keep me online over the phone past my forty minutes. I thought there would be a warning buzzer to notify me that the time was formerly over so I received a non psychic reading from a complete fraud who definitely didn't have the ability to give me a legitimate psychic reading or advice.
The next day I found out my bank debit card was charged three separate times.
One charge was for $40, another charge was for $416 and a final charge came out to $78.
I was completely shocked to find out these additional unauthorized charges were applied to my debit card.
This company is completely unethical and they do not have real psychic readers online to help you.
This company has multiple negative reviews of consumer fraud on the BBB.
I just wanted to warn others so it doesn't happen to them.
During this current pandemic it's disgusting and disappointing that Ask Now is committing bank card fraud.

Tip for consumers:
Do not give your credit card information to this company. They will charge your card multiple times without your authorization or consent.

Products used:
I purchased a Psychic reading

Service
Value
Returns
Quality
Thumbnail of user williamd70
New York
1 review
4 helpful votes
  • Send Message
October 10th, 2015

Very generic reading... I asked what month and pay for a new job. She gave me 5 different options with great pay. Not good

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennyk356
Colorado
1 review
0 helpful votes
  • Send Message
May 28th, 2022

They give you a promo. 1st with a expert 5 min then with a ameture for $1min $40. Same Question, the first guy gave a positive reading (perhaps full of $#*!) and the next lady same question totally different answer (perhaps full of $#*!). Basically said my friend who I have known for 6 months but only spent 1 month together everyday, complete opposite review. Told me he was a cocain abuser and an $#*!, spent my time telling me how cocain leaves your system and I own a drug testing clinic. Very opinionated and not tapped in. Asked me more questions then gave answers and then didnt listen to what I said before she jumped in and basically scolded me. She couldn't do a reading unless you have their exact birthdays so be ready to have your time wasted getting you to stay on the line and then if they are negative people, they will read negative. Better hope for someone who has a happy life. I get it, its a psychic reading and you pay dearly. I've worked with psychics and owned a holistic center. Just looking for insight and got 2 totally different readings on the same person. Im actually glad I had this experience. Just choose a local reader at least they have to look you in the eyes. Waste of money and time.

Value
Quality
Thumbnail of user chanteh9
Massachusetts
1 review
0 helpful votes
  • Send Message
October 19th, 2022

This is absolutely a scam. They are not even the same company I subscribed with. Will not recommend.

Thumbnail of user ticcias
Iowa
1 review
21 helpful votes
  • Send Message
June 25th, 2014

Hi just wondering if anyone knows where Zandalee might be doing her readings at now. Any information would be great thanks

Thumbnail of user margaretj22
New York
1 review
6 helpful votes
  • Send Message
October 12th, 2015

Very short with answers and dose not let your have a question if u dont understand. I dont think i will u this person again. Sorry Angel Wolf

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresaj5
Florida
1 review
3 helpful votes
  • Send Message
June 18th, 2014

I was just reading my online horoscope and received a free 3 minute reading. I called the number and enter my code and talked with a sales rep. Whom toke my credit card info in case I went over my free 3 minutes. I was informed there were 2 types of psychic's, #1 most experienced and cost the most and also the only types I could use for my 3 free minutes. #2 less expensive but still good psychic's. They give you instructions that your phone number is your account # and you pick out 4 #'s for a pin. They then transfer you over to the original line you called on and I had written down the instruction's, but it doesn't work, The line talks in English, then Spanish, then tells you to press #1, which took me back to customer service, whom reported I pressed a wrong key. They report they are sending me back, but after a minute I get a signal that I have been disconnected. So I call back, and I do everything they told me to do, but this time the recorded voice reports that you can not use you 3 free minutes on a #1 type psychic, only on a #2, the exact opposite of Operator Mark reported when he took my credit card #. So I hang up and try to get customer service again by pressing 1 again, and was told that number was not valid. WHAT A SCAM! I was told I would be speaking to VIRGO 99 whom is also clairvoyant, so if she is so good, lets see how long it takes her to see how "the nice word is" MAD, I am. If these people that work for ASKNOW.COM are as good as they say they are, they shouldn't have to work for a company that tries to scam their customers. STAY AWAY, IT'S A SCAM, SCAM, SCAM

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Get live psychic readings by phone with free psychic chat at Asknow.com. Top ranked elite psychics are waiting to provide you with accurate readings, love and career advice. New customers get a free psychic reading.

How do I know I can trust these reviews about AskNow?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AskNow?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business