• ASPCA

ASPCA

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Overview

ASPCA has a rating of 1.3 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. ASPCA ranks 59th among Animal Rights sites.

  • Service
    14
  • Value
    12
  • Shipping
    8
  • Returns
    8
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23
1
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How would you rate ASPCA?
Top Positive Review

“Best adoption experience”

jemi a.
11/25/20

We got both of our cats from the ASPCA at separate times (both as kittens), and both of our experiences were lovely. They socialize their kittens and have information on the personality of each. They take care of the cats and vaccinate and neuter them before adoption (unless you adopt under 3 month old kittens, in which case you take them to get vaccinated free of charge once they're old enough). The staff is accommodating and kind, the process is pretty straightforward and not invasive, and they provide you with some food and toys to go with the cat after you adopt. If it's your first time getting a pet, they also give you a lot of good and necessary information. Overall I've had a wonderful experience each time and I'm so glad to have my wonderful cats!

Top Critical Review

“ASPCA Insurance Is a SCAM, Beware!”

Le L.
8/30/24

ASPCA Pet Insurance is a SCAM! Beware, they WILL charge you for YEARS when they know you are missing a paper that would allow you to get ANY compensation under this policy! So they have no problem charging you for the policy and coverage they did NOT provide, and you'll learn it when it's too late, when you've paid for years and your pet is sick... I'll be taking it up not only with my bank as a SCAM, but also with a lawyer. Immoral dirty crooks... You don't expect it from ASPCA... This is your warning! Go with Healthy Paws instead!

Reviews (43)

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Other

Thumbnail of user lel312
Pennsylvania
2 reviews
9 helpful votes
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August 30th, 2024

ASPCA Pet Insurance is a SCAM! Beware, they WILL charge you for YEARS when they know you are missing a paper that would allow you to get ANY compensation under this policy! So they have no problem charging you for the policy and coverage they did NOT provide, and you'll learn it when it's too late, when you've paid for years and your pet is sick... I'll be taking it up not only with my bank as a SCAM, but also with a lawyer. Immoral dirty crooks... You don't expect it from ASPCA... This is your warning! Go with Healthy Paws instead!

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Thumbnail of user jodymareci
Wisconsin
1 review
0 helpful votes
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July 14th, 2024

I would love to rescue any of these animals but what makes me angry is that you never say what is done to those that cause this abuse. And you film these animals but I don't see these animals getting help. Empty water dishes.give them water. In the heat.give them shade. Very pathetic. Change your commercials and I'll consider.

Thumbnail of user marcl525
Tennessee
1 review
0 helpful votes
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July 4th, 2024

I have contacted the aspca 2 times in the last 3 years and 2 dog are still at a abandon house. One is chained to a tree with no shelter( and his circle around the tree is getting smaller and smaller) the other dog is in a 5x5 pin and living in a rusty 55 gal drum. The grass in the yard is waist high and the house is has not been lived in at least the last three years. The owner comes by once a week and throws dog food out on the ground the water is rain water. They are out there rain or shine (and now it's over 100 degrees) it went down to below 0 and the dod at the tree curled up and was buried under the snow.when i called the aspca they said to call animal control ( animal control said call the sheriff, the sheriff went by and said the owner says there just animals and nothing he could do) but aspca spent more time with me on the phone trying to get me to donate and they'll sent me a tee shirt.i feel that after the second call for help I realize they quickly pass the buck, don't give a dam about these animals, put on a beautiful heart warming commercial, and just want you to buy that tee shirt. Mean while don't worry about those dogs they will eventually will die out in the weather. SAD,SO SAD

Thumbnail of user writeonjoy
Arizona
1 review
0 helpful votes
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June 8th, 2024

I called the ASPCA to report dogs in my neighborhood that were being abused, hungry and desperate
They told me they would not take my complaint and they couldn't do anything about it

Thumbnail of user rfelizola
Minnesota
1 review
1 helpful vote
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April 26th, 2024
Verified purchase

It is a shame that I can't rate with zero stars! They cancelled my policy because according to them it will be not available anymore in my State and offered me basically the same one but 3 times more expensive. The representative told me that with the new one, they will cover specialty foods. When I sent my first claim under the new one, they did not pay because it was a "pre existing condition" even when my dog was covered by them with no gap. Avoid this company!

UPDATE and answer to Mr Travis: The first thing I did was call to customer service. I had my insurance for 11 YEARS with ASPCA. Barely made a claim or two. ASPCA called me to tell me that they were going to cancel my policy and offer me one with THE SAME COVERAGE but THREE TIMES THE PRICE, because, of course, my dog is now 11 years old. This practice in itself is very shady! Anyway, I got it to be covered with no gap. So, my dog have been covered by your company for almost 12 years till today. How come they can tell me that my dog has a pre- existing condition at this point? SO, TO EVERYONE THINKING ABOUT THIS INSURANCE, be aware that they can drop your dog when is old and needs the insurance the most, to offer you a policy with the same coverage paying triple, and FORGET about all the years you had your dog with them. In this new policy, everything will be consider a pre- existing condition. If that is not shady, I don't know what that is.

Tip for consumers:
They are deceptive with no sense to loyalty and good service to clients. Aweful. Stay away

Products used:
This is a pet insurance company

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Thumbnail of user cherylvancleaf1
Florida
2 reviews
1 helpful vote
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March 16th, 2024

I find the commercials insulting. Although I do believe animals are abused and neglected, I see nothing of the positive when these animals are supposedly rescued. It is way over kill and I'd like to see everyone else's paycheck for physically attending to these animals. I doubt anyone running this operation does anything hands on. I'd give locally and check in.

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Thumbnail of user mariac3687
Washington
1 review
0 helpful votes
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March 12th, 2024

I don't recommend it, they don't help they just keep your money. They are ashamed to promote that they rescue and help you with your pets' emergencies, you pay monthly so that they do not respond when you need to apply what they offer you.

Thumbnail of user pamm292
North Dakota
2 reviews
6 helpful votes
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February 23rd, 2024

You put starving dogs in cruel situations to plead for our money. Your profits went from $85 mil to $280 million. Perhaps your so called nonprofit should not pay your CEO and other upper staff such high wages. That way you could actually help those dogs & cats and not use the money to line your pockets!

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Thumbnail of user hankd50
Kansas
1 review
0 helpful votes
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March 2nd, 2024

You guys would have alot of money if you cut the salaries of your CEO and higher ups and cut back on all the commercials. You do too much advertising and you barely help the animal shelters. Shane on you guys

Thumbnail of user donaldd1121
Florida
1 review
0 helpful votes
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February 6th, 2024

I've submitted two claims to ASPCA for a puppy in two months. We pay $55/month for the insurance and it has been a nightmare to get even a $1 reimbursement. I would definitely not recommend this pet insurance company.

Thumbnail of user stephens2054
New York
2 reviews
6 helpful votes
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January 8th, 2024

I will never donate to this charity again. I was a monthly donor for years. Nothing positive in the commercials. Who stands there filming these animals while they continue to suffer? I would stop their suffering immediately. Not stand there and film it. Disgusting.

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Thumbnail of user westontobacco1
New York
1 review
0 helpful votes
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March 2nd, 2024

Do your own research! Most of their money goes to the people taking your money! It doesn't take much time researching to see what this organization is about.

Thumbnail of user denis14
Wyoming
1 review
7 helpful votes
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December 27th, 2023

I called to try to find someone to rescue a golden retriever, that was dropped off close to my house in the county. It was 9 degrees last night. The representative wanted to send me to a web site that could help me find help for this beautiful dog.
The CEO makes over $900,000 per year. What does their CEO do? What does ASPCA do? Their ad says they are out rescuing animals but I don't believe it. They are asking for money on TV, but I got no help!

Thumbnail of user kaylab745
Georgia
1 review
2 helpful votes
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December 14th, 2023

I have had difficult time receiving my reimbursement for pet claims the entire time dealing with them for my puppy. I have to call constantly the customer service, email, my veterinarian many times and still waiting for a paid claim reimbursement. They don't have a problem taking your money/funds monthly but absolutely refuse to give the said credit.

Thumbnail of user joeg1623
New Mexico
1 review
2 helpful votes
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January 5th, 2024

Please stay away from. Donating your money to them. They are not giving the Donations to the animal's. They are getting richer and the poor animal's are not getting the help or the care they say they are supposed to be getting. That commercial should be taken off the air.

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Thumbnail of user jemia1
Pennsylvania
29 reviews
12 helpful votes
  • Send Message
November 25th, 2020

We got both of our cats from the ASPCA at separate times (both as kittens), and both of our experiences were lovely. They socialize their kittens and have information on the personality of each. They take care of the cats and vaccinate and neuter them before adoption (unless you adopt under 3 month old kittens, in which case you take them to get vaccinated free of charge once they're old enough). The staff is accommodating and kind, the process is pretty straightforward and not invasive, and they provide you with some food and toys to go with the cat after you adopt. If it's your first time getting a pet, they also give you a lot of good and necessary information.
Overall I've had a wonderful experience each time and I'm so glad to have my wonderful cats!

Thumbnail of user sharonq229
Arizona
2 reviews
13 helpful votes
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December 29th, 2023

ASPCA gives 2% of budget to pet shelters while 'hoarding' millions: think tank according to CBS. This is S H A M E F U L. Your ads are tear jerks and heart tugging but after research, I find it a poor charity to donate to. I will instead give to a local rescue. The amount spent on TV spots and other administrative costs is a major portion of your expenses. I wish more people knew the TRUTH about you.

Value
Thumbnail of user lisag3081
New York
1 review
11 helpful votes
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April 28th, 2023

I was at a recent charity event for another pet rescue and the ASPCA was there and donated $100,000 to help out a partner charity. However, their administrative phone lines are horrible *******700) no one picks up and if you are trying to get an animal spayed or neutered that's even more pathetic (try this number: *******692) it's their posted spay number. I confronted the well-paid executive about this as she boasted about their spay/neuter clinic (it does not exist!). Their hospital is marginal--basic clinic (do not bring a sick pet here) as they offer limited services. They do offer however reasonably prices private cremation services and adoption.

Thumbnail of user feistygirl82
Oregon
1 review
13 helpful votes
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July 8th, 2023

I am planning to donate to this charity for animals. My friend advice me not to why? He told me animals only get 3% of every donations the rest goes to employees pocket. For all animal lovers dogs, cats, birds etc...let's donate our money to local animal shelters. ASPCA used stray injured wounded dogs cats for money don't be fool!

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Thumbnail of user fkeri
Massachusetts
1 review
11 helpful votes
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July 9th, 2023

Just purchased a puppy several months ago and took her in for basics and an ear infection. Also went in for vaccines and to check of status of her ears a week later. First visit to vet was June 22...haven't been reimborsed a dime yet...this makes me nervous as this often happens when a company closes up shop and wants to collect as much as they can and not pay out before announcing they are are going out of business...bills totaling $900 so far

Service
Thumbnail of user johnathant55
Pennsylvania
1 review
2 helpful votes
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January 27th, 2024

I think it's awful that you spend 40 percent of every dollar on TV adds. And your ceo with bonus and benifets makes a million a year if you truly cared for the animals then you don't need my money

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Thumbnail of user lanceb167
Nebraska
5 reviews
26 helpful votes
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August 12th, 2022

This organization does little if anything to help animals. I recommend donating money to your local Humane Society. It will be money better spent, this organization spends more than 75% of the money donated to pay executives and board members.

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Thumbnail of user debbiecomitz
Arizona
2 reviews
3 helpful votes
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January 7th, 2024

Please adopt or donate to no kill shelters now that's a worthy cause. Give them another chance who will love you unconditionally. A gift that keeps on giving!

Service
Thumbnail of user brendaw1690
California
1 review
28 helpful votes
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December 19th, 2022

I am a true animal lover and the thought of you people trying to rob people for money with sad story's about animals that you are taking advantage of for money, these animals deserve better, clearly everyone knows you people stole money from the aspca, these funds are for the animals, not your human greed, i would love to donate to these beautiful animals, but I dont trust people like the aspca, you need to be put out of business.

Thumbnail of user leroyd176
Montana
2 reviews
1 helpful vote
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September 27th, 2023

All or most monies go to CEO. The aspca don't care about the animals just their pockets. Commercials are very sad and people want to help. But most monies go into their pockets, making millionaires.

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