Assurance Wireless

I signed up for this phone received the phone sent a few text and made 3 calls. When I needed to charge this new phone it would not charge. Called for a replacement non this brand new account and I'm still waiting. Asked 20th of January for the replacement since it won't charge and it's a new account, the car didn't do the order as she said so now I've called again 3 to 5 more days. Thankful I didn't have an emergency. Check reviews before choosing this.

Most of the time this phone drops calls, and you don't get very many GBs of data, so I have been utilizing a prepaid phone for most calls, except that their purchased data is burned through much faster than even Assurance. I have to carry around two phones now, in case I wish to browse Internet and make calls. The Assurance Schok phone loses battery power quickly, sometimes not making it through the day without letting it first go completely dead. After a few months it would sometimes run dead within hours just on Standby. Plus, these Schok phones don't have a removable battery if you want to perform a hard reset, and removing it would break the warranty.

Paid for a replacement phone that was broken agent sent several signals agent was so not forth coming. 1/2 day gone due not doing there job.i mention to the agent if they pull the recordings of my past convo meaning 20 mins before calling you back there will be loss of jobs.i was at the point to contact the Attorney General Garland. This is not the 1st time unprofessional has taken place here you must do better.with me and others who have assurance wireless know one should have to spend 1/2 day with something so simple by some employees who clearly Needs more Training it was like if was game to some of the employees. Also the new info to clients agent will send a text then you must give them code. I did not received a memo about this i hope its true looking into it THANK YOU

Indian Hindu liars that said for weeks that my replacement phone would be shipped out. Never happened. No confirmation code or nothing. They need to remove all of these jobs from India and Phillipines.

As a disabled customer, I've been trying to apply for 8 months. I've been approved through the national verifier since I began but assurance has always found a reason to deny me. I've turned in all the paperwork they've requested but the denial letter comes dated before my 'return by' date.
I did finally get my approval last week and received my phone yesterday. So far, I've had 16 different companies call me. They sell your number to solicitors and waste your allotted minutes. Your email information is also sold as sincemy application was approved, I've gotten countless emails from various organizations and political campaigns.
This is not the kind of thing that's useful for someone who is disabled and struggling to survive. They take advantage of those who need phone assistance without caring if the minutes they're allowing to be wasted might be needed.
If you have another option, choose that instead.

DO NOT USE THESE PHONES! You'll be sorry. Incompetent reps. Dropped calls. Turns off/on all by itself. Won't let me call out or receive calls. Calls are muted without touching phone. Very poor sound quality. Screen keeps blacking out so I can't use phone pad or hang up a call. You have to hit the on button a hundred times for screen to turn on. Internet is inaccessible for half the month. Never ever get an American rep. Btw... They've been telling me they will send a new phone since last year. STILL haven't received one. Probably never will. Foreign reps are probably taking our new phones and giving us sabataged ones.

Service has been good since some updated towers. Phones are Terrible outdated, keypad I don't even know what country puts the Z top middle. Makes typing a challenge. Usually about 3 months after a "NEW " replacement device apps stop working, constant random restarts, phone won't connect to Wifi. NEW means 50/50 chance it's a refurbished. Biggest complaint. You cannot bring your own device. You have to live with bad equipment or pay for another service. I don't like being hostage. WIKO, NO! Customer service hangs up when they decide they are done with you.

This phone service is only good for if your getting it free from government assistance because you have no other option. You can't make a call longer than approx 4 to 5 min. Because it drops the call. When your typing in the browser it always freezes up. This is the worst service I've ever experienced.

Charging 20 shipping without putting it out there for people to know about and on top of that you have the stomach to charge people who are poor and need the free phone to begin with and even if it's your fault. I should start a class action law period/sue. I'm already involved with Camp Lejuene water. Disputable. Thanks America!

Just when I thought this company would become better after the pandemic and Sprint merger. It just so happens Executive Escalations Department refuses to talk directly with customers after they make a FCC complaint. It really stinks companies are handing over outrageous fees for a already federally paid for program that is supposed to help people connect and get free phone service. Times have changed. Used to be a good company.

Paid $300 for better phone on their website. Now won't work on new 4G network. They're telling me phone wasn't purchased from them and will not unlock! Hope FCC will help. Worst company ever, reps English is awful. Pure frustration!

I got my phone less then 2 weeks ago it didn't work they sent me another one that barely works I called customer service about a upgrade and got nothing but the run around come to find out the simcard is locked so you can't use in a different phone don't use assurance wireless

. A very large part of the problem is:
1. "Customer Service" is not trained in any way to service these phones.
2. They think we are stupid. 7 calls just turn on a phone. Make 1call. No one, I repeat after 7 con's no one knew how to activate the phone.The BEST was "We are waiting for a man to climb up the tower. Then you will have service." I even called Lifeline number to alert them of the stupidity and ignorance they allow this company to treat people.My God she was a moron. Enough said Searching for a real company.