Assurance Wireless

I have been an on and off customer with assurance wireless. In the past 6 month they have fallen off with customer service and with actually being there for the customer. I lost my phone and they made me pay $45 for a new phone on June 5 2022 and it is now July 12 2022 and I still have not received the new device because the agent at assurance wireless gave FedEx the wrong address. So the package was then sent to the wrong address. Now because it shows delivered in the system. It is my fault and the want me to obtain a police report for something that was sent to the wrong address on there behalf in the first place. Now they will not give me a refund and I have spoke to 6 different agents and they all say the same thing. They will send me a phone tomorrow and they have been saying this since the 5th of July. Sad to say I just got hung up on by another agent that told me a supervisor will come to the phone.

This is a disgrace

Assurance wireless cut off my service without any type of prior notification. I am indigent, have no car, I've got doctors appointments to verify, rides to try and get to said appointments, and I'm a senoir citizen. Why the heck didn't Assurance let me know I needed to re-up on the certification instead of just cutting my service off? So far no one at their out-sourced offices can answer that. If there is someone here in the United States that can answer the above, feel free to contact me at *******@yahoo.com. As of today I have no phone

Absolute nightmare getting Service established. Was put on Metro Network first all they wanted to do is get my debit card number. Got put on Sprint network absolutely nightmare unable to get off of that. Can't access any of the app functions for T-Mobile. Constantly losing signal supposed to be 4G network is only 2g and 3g whatever you do don't think of giving up your current carrier. I'm going to go back to visible $40 a month for everything without all this garbage this network sucks constantly losing signal customer service is a lost cause

Customer service is the world's worst. The most ridiculous format and I'll trained workers of any company I've ever delt with. I had to complain to FCC several times. You cannot believe anything the call centers tell you. The do not have use of any technology. They won't call you back. They won't use your email either. They will put you on hold and it will go to a survey cutting you off. Assurance wireless uses other countries as call center. The workers are uneducated and do not understand the English language or word definitions. There is no supervisors. They do what they want to. You'll see the first time you need customer service. Shame on youAssuranWireless for tramatizing your customers. It's a crime and don't see it changing

We spent hours on the phone with these people, what a huge waste of time & worse yet they cost us more time, because they used our Lifeline application ID & then wouldn't release it for us to choose another provider.
The customer-service representatives are severely incompetent & the service in our area is really lacking.
We called them THREE times to cancel the order, & their instructions to return the device we mistakenly received were too vague. These people are operating from a rote script, & if you have a problem that's not in their script then you have an unsolvable problem.

I have had to file complaints with the BBB more than once, Attorney General and FCC. They like to lie. And are EXTREMELY illiterate when it comes to understanding anything. They committed fraud by giving me two separate numbers and I enrolled two separate times. Yet claimed Lifeline still needed to approve me, when they already had. Pretending I was using my benefit when I never was able to. They never sent a phone. And refused to let me leave when I asked to de-enroll to go to another carrier. They are the absolute worst carrier in existence. And yes, why is an American service via a phone carrier's call center over seas? That makes no sense.

I've had Assurance Wireless for a few years now. The phones are crap. I needed a new phone and CS offered a Coolpad Android for 6 dollars, it's one of the best phones I've ever had with Assurance. I recommend getting the Coolpad, it's fast, works very well and no more headaches. I have had my money I added last month disappear twice. This is in New York.

Most of the phones are defective. Always having to get a replacement phone. Customer Service comes mostly from the Philippines, and although most of the agents are nice, it's hard to understand them because of the accent, so calls take much longer. Some will hang up in you and not call back even if you gave them a callback number, though a very, very few will call back.

I have never wrote a review on anything because I don't go off of opinions. But don't bother. You might as well get a bruised dog turd, youd probably get better service and the phones (umx) are literal $#*!. Even for free they are worth the stress.