Assurance Wireless

With lots of patience and time spent on learning how to use this free phone, I must honest tell you our CA state legislators have completely failed us by wasting our tax dollars on buying and distributing this useless phone.

Talked to 6 representatives no help phone died! Tried to get replacement since still under warranty no avail no help. 4 hours on the phone with assurance wireless, troubleshooting doing factory reset. I'm without a phone and help!

Due to whoever reviewed my documentation for qualifying, they did not review all of my documentation and denied me based on only reviewing the first page. I called to clear up the mistake and was told I qualified and would receive a phone in 10 days, however the phone was never sent. I called to follow up and was told I did not qualify again based on only reviewing the first page of the documentation I submitted.

I have had a cell phone for 20+ years! Customer Service is the worse I have ever experienced. They Lie Lie Lie to you regarding any issue you call to resolve.

They have no power to help with any issues, they say over and over again that your issue will be resolved, and it never gets resolved.

If you have any choice, avoid this company totally.

I can be on a business call and the phone just stops working. Then it says no mobile network available. Also when I call assurance I'm told I don't have enough data. I'm on the unlimited talk, text, and data. I was told I would be receiving another phone, but I was told they don't have the phone in stock. This company is terrible.

They don't honor their warranty and they charge you fee for fixing or replacing your phone. I paid $49.00 monthly and when I need their service then they ask to charge additional fees. Don't recommend them

Not usable due to the torrent of spam & phishing calls & messages from "Verified" #'s.
NO option to report to Assurance. They do NOT care that these calls are targeting seniors. Maybe that's the "real" business model? I don't know, but, I do know that's the only thing it has been for me

I have had like 5 or 6 assurance wireless phones and all have completely stopped working within a matter of a few months, 6 months max. I truly believe they are made to get people to put in vital personal information and then crap out. They always run extremely slow and glitchy while they do still "work". In the past there was an issue of malware being installed. I think it's still happening, since they are always so slow.

Spoke to customer service for replacement phone, wverything fine. A week later no phone has arrived. Now I have to pay $39.00 for a new phone because warranty has passed. It wasn't the case last week. I was told to call back to get the tracking # then I found out about the money. The phone and my service is free because of disability, yet I would rather pay for service now. F THEM.