Assurance Wireless

All my cust serv agents are philippines and each one won't activate my assurance wireless phone. 20 of them i called. I call assurance wireless at *******880. They all say they arent assurance wireless company. They say they are tracfone. On google their assurance phone number reads *******880. Tracfone has a entirely different number.

I thought I was getting a free phone with free service. No. They will lie at all costs! They will not tell you that your existing cable, or current wifi will be affected. You will lose your ACP credit which is extremely important for low income families. You will spend HOURS on the phone going in circles. They will lie about your request to cancel service and even provide a fake cancelation number. Keep in mind I haven't even received the phone. But now my existing wifi through my cable company has now been affected. PLEASE DO NOT GO THROUGH ASSURANCE WIRELESS! And I keep getting letters about activating a phone I never received. Just so they can keep your money! They are not a respectful company.

I am grateful that there are some companies addressing free phone service to those who need it BUT, The two-dollar cheap phones are absurd! In a world using 5G, their phones are operating on at best, 2G. Slow is not better when you're trying to use a phone, PLUS they don't offer a sim card that you can use to put in a much better phone that can be purchased for not much more than what they give you. I won't be using them again!

All phones they have sent me have been almost unusable. I buy refurbished phones, for years, they work. Only changing when Assurance says it's not compatible with their latest BS. Recently I got the sales pitch over my 3 year old phone, what a mistake! #1 new phone, 2+weeks wait, no one could hear me, OS was bad, loaded with bloat wear. Returned, #2- after waiting a week+, sent UMX U683CL can't pull a signal unless it's using another hub, going outside! Then it wouldn't charge! OS to blame, I'm so done!

I keep getting phones that crash after a couple days. The third phone never got to me cuz they didn't put my apartment #. So I called and let them know and ordered a 3rd. 2 weeks later I called to see where it was. It had never been ordered.

Talk about a joke. Making low income people, many of whom have disabilities, jump through hoops to get what has become a basic necessity for life. I'm not trying to call friends and gossip about stuff, I need a phone for dr. Appts, insurance stuff, housing issues and such. These are not "fun" calls they are out of necessity. For the week I had a working phone, I couldn't hardly use it because apps kept popping up every time I tried to dial a number.

I give assurance 3 starts well 1st off because heck it's unlimited talk text and data for how much!?
RIGHT $ 0 SMACKAROOS
The phone does suck for sure and one of the worst features other than getting the arrow in a circle on almost all the pages I ever look up is the stupid screen you have to touch and hold Every single time you use the phone. Btw I have the Moto G Pure which was supposed to be a new phone well I disagree it's not new if so its definitely an error phone and need no love to have a different phone. Hard as hell to even make a call it text let alone look something up! Good luck folks

I've had assurance wireless for over a year I received an email and letter in the mail saying As a thank you, and to show you how much we value you, we would like to upgrade your phone, for free. We're offering you a Artia I called March 13 at 3pm the woman set me up for my new free upgrade phone is Going to be sent to me. I was on the phone with her for over 1 HOUR! I still have not received that and that was over a month ago.
I called them again April 18 at 9am this person told me that there was no request for a replacement & New the offer has expired.
This is not right to offer somebody a new phone call and talk on the phone for an hour. Why being sick to get told it would be sent?. Now they expect me to pay for a different phone because my initial phone they gave me is messing up.

The phone they sent me is so slow its like when they 1st came out the data speed are also very slow i changed the number and withing 10 mins i got a spam caller... next i called the co. To cancel the service it been over a week and my phone service is still active theres nothing i can but cut the sim card and throw the phone away. So better to go with a different government co. STAY AWAY FROM THIS ONE!

If they send you a replacement phone and you dont have a return shipping label, they will send you one and they will put the wrong address 3 times and suspend your service even though they put the wrong address because it needs to be returned in 45 days. I had to call Fed Ex and give them the right address and even though the mistake was one Assurance Wireless made they still would not turn my service on, said the needed the device back before they would do so which takes 7 to 10 business day. There customer service is the worst I have ever experienced and they take no accountability for their mistakes. Now I am with out a phone for about 2 weeks with no doctor contact,, work, kids... family... but this is a Lifeline phone right... DO NOT USE THIS COMPANY!

I have Assurance wireless and have for some time now because I love T-Mobile. From the day I got my phone it wouldn't charge correctly and now it has other issues to go along with it. I called to see about getting the phone I purchased replaced because it won't charge at all now only to be told I would go from a Motorola to a UMX, I'm not doing it! I don't understand how T-Mobile thinks I should downgrade and be ok with it. My service has issues and has for about a month. Guess it's time to check out Verizon and some other options! Thanks T-Mobile! I went from one satisfied customer to one mad customer.

My phone either I lost left at a store somewhere or it was stolen. Either way I froze my account right away just so no one could use the phone. I can't afford to buy a new phone or I would've already done so a month later. I got a letter stating they would provide a free phone for me to use for a limited time if I called. I called and the guy I spoke to yelled at me said I didn't receive a letter and I would have to pay for a phone. I hung up and messaged on Facebook amd the lady said she would provide the phone if I provided a police report stating the phone was gone. WTF. Call police over me leaving my phone somewhere maybe. No I told her to cancel the account then she asked me the reason why I wanted to cancel. Ughhh. Yall won't help when something happens. Yall just want the governments money for providing a crap phone with crap service. Well not on my expense. I'll go elsewhere that will provide a phone and not be rude when I need to talk to someone.

I live in ohio and read a lot of negative reviews saying the phones are total junk, i love my new UMX u68cl phone it has no bloatware and even though they advertise 8 Gigs of storage the phone has 16 Gigs. No crashes, no freezes and no problems. It even runs Spotify in the background. Don't think twice about signing up for assurance wireless. The cameras a little grainy but not bad. Infinitely better than Safelink who sent me a non smartphone a few years ago even though they advertised one.

The worst customer experience I have ever had. I have been trying to get a phone through Assurance Wireless for my disabled brother for over a month now and have gotten nothing but the run around from Assurance. On my last call with an Assurance supervisor i was informed that the reason my application keeps getting denied is that someone else has used our address to get a phone thorugh Assurance. They actually told me this after a month tring to blame it on Lifeline. I contacted Lifeline / National Verifyer and they say that there is no problem and I am approved. LIfeline also verified that they see no other lifeline service associated to my address which verifies that this is an Assurance problem. Assurance agent even told me to just use another address (friend or family member) to get the free phone and service. They asked me to commit fraud instead of identifying the person using our address and cutting off thier phone. UNBELIEVABLE! BEWARE

Assurance wireless customer for over five years assurance is owned by T-Mobile no matter how many times I call them (which has been 11 today alone disconnected all 11 times both once I've gotten to a customer service rep and a supervisor and sometimes I call and the call just dies.). I get conflicting information from every single first level representative they never give me a consistent answer they flat out lie to you they told me I would be receiving a phone I did not receive the phone they never emailed me they never called me they never sent any notification they just canceled the request and never notified me so two months later I have no phone and no replacement phone and I can't get through to them because I keep being disconnected by their telephone system go anywhere else but assurance wireless who is owned by T-Mobile for your wireless services

If I could give a 0 rating I would. I had their service for 2yrs, out of the blue it's cut off saying I wasn't using it. I had to reapply all over in July. Its October and still haven't receive a new phone. Everytime I call, it's 1 lie after another as to why I haven't received the phone. Called a few minutes ago and was told it's pending with lifeline. Last week they said it was on the way. I called lifeline and was told it was not pending, application was accepted. A sh*t a** company

I broke two of the post phones in no time. I got another one sent to me after paying shipping and lost it 2 weeks later. I added $15.00 for the
Unlimitedtalk plan on the 5th of June and they tell me it will only last until the 18th of June. That's total B. S. so if I order another one it will take a week to get here and then that $15.00 is only good for 3or4 days. Total ripoff. It is better to just go to a different carrier other than assurance wireless or virgin mobile.at least you won't get screwed over.

I call them about this cell phone alot of time and wants to say it's my fault not there's.and they told me.they have the headquarters office to waive the fee for the cell phone and have not heard back from them yet. And the girl on the phone telling me no notes I call them in told them what's going on the phone. Sam today 247pm.i told her to close it today.make a complaint on this company what they did and what the employees said too me last week about the order of the phone. I told her I gave it back to them she said no no Sam employee.