Assurance Wireless

I click on one Google search it's 200 mg. Then I shut it off and in morning there saying 500 to 700 mg. Used and have found my mobile data back on when I know my data was off. Scam. We're going elsewhere ripoff. And on life line you get 5gb within a few days it's gone and you have only done maybe a half hour total of searches. Bs

I used to be a Lifeline user when there was no other choice. Disgusting vultures that would steal data that I needed for my JOB, so I was ecstatic when I learned about Assurance Wireless. The service used to be better all around; including the ability to get a 21st century phone.
Now AssWireless has merged with Lifeline; data has gone from unlimited to 4.5 per month; which of course AssLine immediately began stealing. Every time data usage went under 2 GB; LifeLine would claim that all of the allotted data had been used. Now that they're a monopoly with no accountability or competition; they're back to their old tricks. It's so useless now that I'm going to have to change jobs.

Assurance wireless is the worst cellular service provider on a planet as far as they're offshore customer service. I've made hundreds of phone calls to insurance wireless customer service most of the time I've spent it on hold just to get disconnected after waiting from 30 to 60 minutes.

I contacted assurance the beginning on August for a replacement phone because mines was stolen. My phone was returned back to me the same day, so I gave them a call back to cancel my order. Now here it is September 7 and they block my IMEI number and I can not use my phone. I called them several time and they all singing the same song you have to wait 3-5 business day really $#*!s. I asked to speak to a supervisor he had no answer either. I asked them for corporate number I was told they have no corporate office 😂. Once my phone get back to working I will be dropping this useless sh**. Yes I am pissed off and I would not recommend this service to my dog.

I have a schok phone that will not charge. I've tried many different chargers including the one that came with it. Nothing works. Assurance wireless won't help. First they said my warranty expired. Then they said that I supposedly have a one year warranty through schok. Here's the interesting part schok say that they don't work with assurance wireless. After many discussions i have decided to go somewhere else because assurance wireless sucks.

I get that you're getting a free phone.

I signed up thinking this would be a good hold over until I can pay my phone bill. Received my phone yesterday, followed the directions to set it up. Found out that I had no account, no phone number and the sim card wouldn't work. Called to get it fixed, was on the phone for 20 minutes with them not listening to how to spell my legal name, then get transferred being told that it would be 24 hrs before my phone will work. It still doesn't work. Just a waste of time.

This is supposed to be a free service for needy people who qualify for the Lifeline program.
They instead use their service to try to extract as much money from their customers as possible.
They disable the "Wi-Fi Calling" feature of your phone so that your 1000 minutes get spent before your month is over. Then they force you to buy minutes for a minimum of $10/mo for unlimited minutes.
THEY ARE BASICALLY SCAMMERS!
I switched to Access Wireless because you can use the "Wi-Fi Calling" feature, which saves countless minutes per month. I expect not to have to pay at all for this free service, which is how it's supposed to work!

The android phone I received had a charging port that broke. They sent me another phone with NO SIM CARD. I tried to call customer service, and the phone said NO NETWORK CONNECTION! They're impossible to connect to online. I was told that my data from the old phone could be transferred, but I CAN'T EVEN CONTACT THEM! None of their "survey" questions has anything to do with the problem being resolved, if you can even contact their customer "service"!

I have been with Assurance Wireless for several years. At first, I liked it, but then the service started making me pay more and more for a new phone (if the one I had was broken or lost), and I was really getting tired of trying to get help and talking to people I could barely understand. This last time, when I was told I needed to return a phone that I'd lost, and when I asked for a supervisor I got an answer akin to, "Yeah, yeah, I'm trying to find one." I hung up and started looking for another phone service carrier.

If you just need a phone to just ring because you like the sound. This the company for you or perhaps you need a phone for an baby to play with go with assurance company soo unreliable to even hold an conversation if u pick up an say hello run have to run around the house to hear there voices pop in an out internet is a joke it's like dial up speed an only have 2g speed so if u need to use the Internet u be faster to go to the library because that one page will take the full trip to the library this service should be banned for infested the market with bs this company is compare to 99 cent services why u think the government cheap as chose them they knew your phone won't work