Assurance Wireless

I have for months been calling about a phone i never received. Not only was it not sent to the address they claimed but it also was not sent to my current address after 6 times i spoke with a representative who promised it was mailed to my new address and today i read an email that says they will disconnect my service if I don't return a phone i never received and service i do not have because i still have not received the phone. Stay away from this company thier representatives are fraudulent

I'm on Lifeline, and I got a phone through Assurance wireless. It doesn't load apps, and if I want to use Google search more than twice, I have to either restart the phone or power off constantly. So sick if this! I called customer service for another phone. It wasn't here when he said it would, so I called back and he didn't even put in the order! Going to look for another phone company.

I see there were many poor reviews of Assurance Lifeline on every review site. It's 6/15/2023 and I can attest that this is the best one now and I have tried them all. It's T-Mobile and it's fast. Best of all, the free Orbic phone is fantastic! It's better and charges faster than my old Galaxy. No dropped calls. Give them a chance! And No I don't get anything for this honest review.

Nothing problem since the beginning of October. After being a customer for 10 years with little or no problems they sent me five phones in a row that did not work. I didn't want to change my number but I had to. They also lied to me about returning the $40 that was on my account. I called one day and was told that the credit was issued on November 17th call the week later and was told it was issued on the 18th. You do not want to deal with this company

Absolutely ridiculous to put people through this kind of hell just because they need a little help. This is a scam The government allocates money and this company is committing fraud. These phones do not wirk and they know this but continue to keep sending them out, having you waste hours upon hours to activate only to once again fail you. The worst that could hapoen when dealing with legal matters and medical situations. Really sad!

I've been with assurance wireless which has a good concept, but their phone that they give you free is so outdated you can't use it in most places and it will not upgrade no further you can't even put it on 5G Network with Wi-Fi it won't work in my home they sent me a new phone the same damn phone with the same damn problems. If you can't give me a phone that works I'll go to a company that will all other companies give phones that upgrade fine... You lost a good customer assurance.

Assurance wireless absolutely sucks! Their service sucks,their phones suck even more than their service. They are only better than not having a phone. Only! Although they may be free your government has done little to give you anything more than a pile of crap of a phone with service that matches.

Assurance Wireless is one of the best lifeline company to be in. As a customer, I have experienced good treatment from them since day 1. I talked to a woman in the Phillipines named Shina or China and she was so great. The phones are great along with the service and they can even give you an upgrade for free

Phone hasn't worked right since day one company government will not do a f****** thing about these damn phones they ripped the government off big time because they will not give you a phone that works

I have been an on and off customer with assurance wireless. In the past 6 month they have fallen off with customer service and with actually being there for the customer. I lost my phone and they made me pay $45 for a new phone on June 5 2022 and it is now July 12 2022 and I still have not received the new device because the agent at assurance wireless gave FedEx the wrong address. So the package was then sent to the wrong address. Now because it shows delivered in the system. It is my fault and the want me to obtain a police report for something that was sent to the wrong address on there behalf in the first place. Now they will not give me a refund and I have spoke to 6 different agents and they all say the same thing. They will send me a phone tomorrow and they have been saying this since the 5th of July. Sad to say I just got hung up on by another agent that told me a supervisor will come to the phone.

This is a disgrace

Assurance wireless cut off my service without any type of prior notification. I am indigent, have no car, I've got doctors appointments to verify, rides to try and get to said appointments, and I'm a senoir citizen. Why the heck didn't Assurance let me know I needed to re-up on the certification instead of just cutting my service off? So far no one at their out-sourced offices can answer that. If there is someone here in the United States that can answer the above, feel free to contact me at *******@yahoo.com. As of today I have no phone

Absolute nightmare getting Service established. Was put on Metro Network first all they wanted to do is get my debit card number. Got put on Sprint network absolutely nightmare unable to get off of that. Can't access any of the app functions for T-Mobile. Constantly losing signal supposed to be 4G network is only 2g and 3g whatever you do don't think of giving up your current carrier. I'm going to go back to visible $40 a month for everything without all this garbage this network sucks constantly losing signal customer service is a lost cause

Customer service is the world's worst. The most ridiculous format and I'll trained workers of any company I've ever delt with. I had to complain to FCC several times. You cannot believe anything the call centers tell you. The do not have use of any technology. They won't call you back. They won't use your email either. They will put you on hold and it will go to a survey cutting you off. Assurance wireless uses other countries as call center. The workers are uneducated and do not understand the English language or word definitions. There is no supervisors. They do what they want to. You'll see the first time you need customer service. Shame on youAssuranWireless for tramatizing your customers. It's a crime and don't see it changing

We spent hours on the phone with these people, what a huge waste of time & worse yet they cost us more time, because they used our Lifeline application ID & then wouldn't release it for us to choose another provider.
The customer-service representatives are severely incompetent & the service in our area is really lacking.
We called them THREE times to cancel the order, & their instructions to return the device we mistakenly received were too vague. These people are operating from a rote script, & if you have a problem that's not in their script then you have an unsolvable problem.

I have had to file complaints with the BBB more than once, Attorney General and FCC. They like to lie. And are EXTREMELY illiterate when it comes to understanding anything. They committed fraud by giving me two separate numbers and I enrolled two separate times. Yet claimed Lifeline still needed to approve me, when they already had. Pretending I was using my benefit when I never was able to. They never sent a phone. And refused to let me leave when I asked to de-enroll to go to another carrier. They are the absolute worst carrier in existence. And yes, why is an American service via a phone carrier's call center over seas? That makes no sense.

I've had Assurance Wireless for a few years now. The phones are crap. I needed a new phone and CS offered a Coolpad Android for 6 dollars, it's one of the best phones I've ever had with Assurance. I recommend getting the Coolpad, it's fast, works very well and no more headaches. I have had my money I added last month disappear twice. This is in New York.

Most of the phones are defective. Always having to get a replacement phone. Customer Service comes mostly from the Philippines, and although most of the agents are nice, it's hard to understand them because of the accent, so calls take much longer. Some will hang up in you and not call back even if you gave them a callback number, though a very, very few will call back.

I have never wrote a review on anything because I don't go off of opinions. But don't bother. You might as well get a bruised dog turd, youd probably get better service and the phones (umx) are literal $#*!. Even for free they are worth the stress.