Assurance Wireless

They are not delivering the unlimited plan they keep promising. I have made numerous calls to them and they keep promising the problem will be fixed in a few hours. It's been a month now! I still don't have the unlimited everything plan

This isn't anything but a scam they send you a phone that barely works they don't send the phones that they say that they have once the year is almost up your phone starts breaking down you call them and let them know because the phone is on a warranty so that they can send you a new one they tell you they're going to put you in a waiting list then what happens is when you call again to find out what's going on with the new phone replacement they tell you that the warranty expire and that they cannot send you one new unless you pay for another one this is nothing but a big scam.

Terrible service. Terrible phone. My service was cut off today. No letter, no email, nothing. There is no one to call to ask what happened. I replied to two different email addresses from Assurance and both were rejected. I need this phone to find a new doctor. There is no where to "Top Off" minutes to this crummy phone.

Keep sending me the Unidex. Lasts only about an hour. They are patronizing and keep telling me what they think I want to hear. They always say, "What can I do today to put a smile on your face." A working phone will do the trick. Ugh.

I transferred my lifeline reward to assurance because my phone from the other carrier stopped working. I need a phone to speak w Doctors and my Attorney in preparation for my Social Security. Disability Hearing.
The phone which i was sent, is locked and i cannot access the prompts to activate the phone. I have sent countless e mails and when I call customer service the call gets disconnected. I wish i new this before i switched carriers.

I will never and I mean never purchase a phone from any free phone service again. Since the shut down in March of 2020 it has been an issue getting a free phone. I really didn't have the $100.00 to pay for this T-mobile REVVLV phone but I was like hey use this as my work phone to make calls to consumers instead of my personal phone. July 5th I purchased this phone. August 30th while at work it just stopped working. In between time meantime this phone seemed to be full of viruses. The day after I began getting notifications of spams of porn sites etc...
This is a one and done. If it is not free. Like not a penny out of pocket. You can have it. Everyone trying too make a dollar. Assurance wireless you should be absolutely ashamed of yourselves. Exact reason why you get a one star.

Assurance wireless has the worst customer service ever. The foreign representatives transfer you to nowhere to get you off their line, with no help at all. Worst customer service ever. If the power goes out you will not have service

I was given a new phone and a line that lasted less than a month. The people that sign me up was incompetent and made big error. My caller ID on the phone was under my neighbors name. I told the customer service fix this problem and this is not my fault. They never fixed my problem and disconnected my line. I call them why they disconnected my line and their answer was the incompetent people that sign me up messed up my line. Also they told me I am no longer qualified for the service. I am disabled person that needs phone and I am discriminated by this company. Government should not fund them. I hope legal action are filed against for discrimination.

Every time I get a phone, it is not new, and they break down within 5 to 6 months! This phone can't take or send pictures, or get texts properly. Or the phone shuts down! I called last week, to get a new phone, and they said a new phone was on it's way. Well, it never came! I called them. They said it was never sent out, but to get a new/old phone, I need to give them thirty dollars! I am Disabled and I qualified for a FREE phone, and now they want money!

Please do not buy a phone from assurance wireless they will send you a defective phone after charging you 43 dollars and when you request a new phone because the phone, they sent you won't turn on they will send you another defective phone that won't turn on and when you inform them you received another defective phone, they will keep pretending to send you a phone that you will never receive. I have called every week for the last month, and they still have failed to send me a working phone. After charging me for the first defective phone. I have tried to talk to customer service to be told they don't have a customer services team. They are scammers please don't waste your money on these defective phones.

When you are told you are a value customer and you think you are going to be taken cared and are told that supervisor will put some $ on account mean while I wait for account to update. So $1 is enough to make calls with? So disappointing.

I can't get my phone activated every time I try they keep referring me to t mobile? And t mobile is incompetent and refuse to listen and they keep trying to get me to buy a phone from them even though this is supposed to be insurance wireless lifeline I think it's a gimmick and they need to change company because all they're trying to do is get people to buy phones which they cannot afford and to go in to that I thought this was a government program for people who they need to can't afford a phone but it seems to be a gimmick and someone need to look into it cuz they're trying to rip out the poor and the needle through the government or with the government help

I have been with Assurance Wireless for 6 yrs. They used to have good customer service but not any more. The replacement phones that they send you are Junk. Refurbished Junk. They have sent me replacement phones that never worked from Day 1. Had to send it back right away. Then they sent me another bad phone as a replacement to the replacement. The replacement to the replacement did not work. And this has happened before. Since I have been with Assurance Wireless all that they give you is politeness and promises that they do not keep their promises. Lip service, I rate Assurance Wireless only a 1 out of 10 stars. A "1" is worthless. A 10 is excellent. Go with Safelink for your government sponsored phone. Stay away from Assurance Wireless. Their phones and support are Worthless.

Always disconnects customer calls when they cannot hear them because and they always asking for names and numbers and last for social security numbers they need to stop this immediately.? I hope that they consistent customers again.?! Stop immediately

I have been waiting for a phone for 20 days now and still haven't received it. I have been very ill in and out of the hospital and on top of that contracted covid! I have been out of work since May. Called to talk to customer service to see if they could find out when my phone would be delivered and each time told a date and on that date NOTHING! This is very stressful and frustrating, all of what I really don't need because of my health. Customer service was also very unprofessional and just made my stress level shoot through the roof! Assurance wireless is awful! Don't waist your time at all! I really hate I did!

I had some legal issues with my guardian, George Heitmanis, in MI. Without Assurance Wireless I would have nothing. I had to contact several govt agencies in order to get my belongings (I mean necessities, clothes and glasses); without Assurance Wireless this would not have been possible. Give credit where credit is due... without this phone company I would be nude and legally blind. I would give more than 5 stars if I could.

They keep messing up my unlimited services plan, I pay for and I'm on auto pay. They try to get more money out there customers by taking us off of auto pay then say my bill wasn't paid on that day and that I have to wait til a certain day to add my payment but in due time pay them more money to get more minutes until that day. How am I not on auto pay but my card on file this company is trash and ill be changing my service plan to another company