Assurance Wireless

Assurance has gone to the dogs. They were awesome when I signed up with them now all they do is lie about my service. Im enrolled in the EBB program and they keep saying im not, which means they are frauds.If possible find another free phone company and stay away from UNASSURED WIRELESS

I've had almost every cell carrier especially the free government phones and out of "ALL" paid or free assurance is the ONLY one that is TRULY unlimited including hotspot and WiFi never slows down never drops calls phone service is perfect only thing they need Lot if improvement on is their outsourced customers service thT is poorly trained and speaking to a supervisor is 100% impossible! But still it's worth it cause of service

STALL! That's what they do rather than fixing the problems. This was my second UMX phone from Assurance. Intermittent incoming and outgoing calls/texts was the issue with both phones. One minute the phones made and received calls/texts. The next minute calls/texts would not connect or go through at all. When I notified ASSurance, I was constantly brushed off with, "technicians are working in that area... wait for 1 hour... wait for 3 days... wait for 7 days." I waited, called back, and the same lie was given week after week after week. Around and around I went from their often unprofessional and unskilled advice, yet I could never simply make and receive calls or texts consistently. Is this a plot to deliberately diminish the quality of low-income services rather than cutting them outright (limiting risks of public outrage)? I would have BOUGHT one of Assurance Wireless' overpriced phones had I felt the service would have been better, but since they kept saying there was a technical issue in my area, Western Kentucky, there was no guarantee of better results.

I got the unmax u693cl model
When I got it the phone was on for one hour. "Mind you" I haven't even download apps that will cause this issue. I was only using calls and texts the phone immediately shut down it I couldn't turn it on I even plug it up with the charger and it wouldn't hold a charge. I tried holding down the power button it still wouldn't turned on. I regret even signing up with them next time I might head over to stand up wireless or truconnect. At least their phone does basic needs.

It's nice to provide us poor folks with cell phones, but it took me 10 phone calls and 28 emails to convince them that said cell phone should actually work!
They were great in the beginning but now their phones stink and you don't get any sane help when you tell them you're having problems. I finally reached a supervisor who promised I'd get a new phone, just talk to tech first, who told me no, I can't have a phone that works until June. They accused me of dropping it in my coffee. Now that they replaced my phone I have to stay with them for 1 year before I can see if another service provides phones that work consistently without shutting off, calling people and not allowing me to hang up, a smart phone that can't preform basic functions.
This service is supposed to give you some comfort that help can be reached but I'm not comforted at all! Help will only come on the off chance the phone works when I need it!
I don't know how well the other companies work but I assure you, stay away from Assurance Wireless.

They switched me to ACP
For government money. That knocked my internet off, I was lifeline only. Now they want 20$ for a 3rd replacement phone that is still under warranty. Rude and scammers

In October of last year I paid the additional $30 to upgrade to the T-Mobile phone. I have warranty on it. My phone fell out of my wallet three weeks ago. A scratch happened on my phone. I was given a confirmation number two weeks ago. I called for the status of my replacement phone this week I was told it's on its way give it a few days more. Then today a coustomer service rep put a restriction on my phone after I called to check the status on my phone and verified it was me.isopke to supervisor Raul he said I can reconnect in five mins lie I can't have access to calls at all says no connection he said he's sent my concerns to escalations. The restriction was not taken off I can't even call coustomer service. What kind of state phone service is this? Instead of helping the descieve and lie and make things worse.

Despite tell the rep that my mother is unable to navigate a smart phone, a smart phone was sent out. On receiving the smart phone, I called to remind them that at 96 years old, she is unable to use a smart phone. The customer service rep (who was in the Philippines) was very pleasant and assured me that an exchange would be done. Three weeks later, having not heard from them, I called once more. Again I got a rep based in the Philippines who was very cordial and assured me that this would be taken care of. There did not appear to be any notes as to my request for a simpler phone. She asked how I could be contacted in the event the call disconnected. The call did disconnect but no one called me back.

The Assurance phone system is a nightmare and impossibly frustrating. So after several calls I finally spoke to Manuel in technical services who told me that before the exchange can be arranged the phone has to be activated. I am waiting for that dept to call me to proceed with the activation

I sincerely hope that the Assurance management team read these reviews and put in place procedures and processes to improve their service. For instance, it should be standard practice to ask customers over the age of 80 whether or not they would like a smart phone. What is the point of sending out a client a Lifeline that they cannot use?

They have been sending me a replacement phone overnight for the past month. They said no problem, we will send it overnight no problem. Big problem. The only thing less helpful is President Biden. My phone is stuck in airplane mode. So I called them and they say have you tried turning your phone off and I told them of course I did. They said did you try turning airplane mode off I said of course I did. After numerous dumb questions they finally said it was my SIM card and they sent me out a new SIM card which of course I told them would not work because the phone's not working it has nothing to do with the SIM card. So I took their stupid SIM card and stuck it in there stupid phone and the stupid thing does not work so I told them to send me another stupid phone and they keep saying they're going to overnight it but it is not arrived. Matter of fact I called them and hasn't even been sent out yet. This company is receiving government funds to provide services to people on food stamps. I think that should be reviewed. I get better phone service using a banana.

I am a senior citizen living on social security and on a strict budget and have to contact my doctor daily to give them the readings on my diabetic machine. I have ordered and paid for a new phone well over two months ago and first time waited 14 days when i called said tech incorrectly processed phone. I then sent a copy of my drivers license which dmv and social security both have accepted since it is a PO Box since i live in a high crime area where mail is stolen daily. The associate said that wasn't a problem and even stated that in a email and today i called yet again and they gave a bull$#*! story it was rejected. They have 0 problems taking the payment for the check and do that immediately and you can't get someone that knows what they are even talking about. This issue will be corrected and have plenty of people willing to help me change how this company treats people first thing they should do is training on customer service and speaking English. Hang up on someone else. They deserve a 0 across the board

I AM ON MY 3RD PHONE IN ONE YEAR BECAUSE OF FAULTY EQUIPMENT, PHONES THAT BREAKDOWN AND UPDATES THAT RUIN THE PHONE. CUSTOMER SERVICE WILL NOT REPLACE THEIR CHEAPLY MADE IN CHINA PHONES UNLESS YOU PAY FOR A NEW PHONE AND SHIPPING COSTS AMOUNTING TO OVER A HUNDRED DOLLARS AND THATS IF YOUR ON THE FREE GOVERNMENT PHONE PROGRAM. TAKE MY ADVICE DO NOT DO BUSINESS WITH THIS TERRIBLE, CHEAP PRODUCT OF A PHONE COMPANY... LISTEN TO ALL THE BAD REVIEWS BECAUSE THEY ARE TRUE.

CALLED ON 12/20/22 &GOT CASE NUMBER & A REPLACEMENT PHONE COMING. CALLED & TOLD THAT I HAVE TO PAY $39.99 IN ORDER TO GET REPLACEMENT. AFTER A TOTAL OF 5 CALLS OF BEING HUNG UP ON. FIRST LADY KEPT CALLING BACK DURING THE SURVEY SO I COULDNT ANSWER THE SURVEY. THEY TAKE 10 MINUTES TO GET YR ACCOUNT INFO TO PULL UP. THIS IS HOW ALL THE EBT CARDS IN CALIFORNIA ARE GETTING THEIR MONEY STOLEN. YOU HAND THEM YR EBT CARD WHICH IS A BANK CARD AND THEY ARE TAKING PICTURES OF IT WITH YR ID. BIG TIME SCAM ALERT. WE TELL THEM AT WORK DO NOT GIVE THEM YR EBT CARD. EVERY TIME THERE EBT MONEY IS STOLEN THEY MAKE A POLICE REPORT. WE ASK THEM IF THEY RECENTLY GOT A FREE PHONE. GUESS WHAT THEY DID! STOP HIRING SOMEONE WHO DOESNT SPEAK ENGLISH AND CANT FIGURE OUT WHAT WE ARE SAYING! I ASK TO SPEAK TO A SUPERVISOR AND GET HUNG UP EVERY TIME. ALL THIS WAS A WASTE OF TIME.

They lie to you about everything, was told I was getting a better phone a 5G compatible with either 32or 64GB storage. And what they are sending after a month is a crappy uni 16GB and not a 5G comparable phone. I was told if I left my service go for 90 days then reapply then I could get a moto g pure 32gb phone. They blame everything on their back office (which doesn't exist) all you get is a call center in the Philippines and a communication barrier cause they have no idea what you are talking about. Stay clear if this company if you want a phone that does work, takes long to ship, is not usable in a few months and lies told to you. Then this is the company to go with

I've relocated 3 months ago and emailed my new address to assurance wireless, however the charger portal on the bottom of the phone no longer holds the charger cord, it's now 2 months I'm waiting for a replacement phone, I have called 5 times already spoke to their lazy incompetent customer service people, i've been promised a new phone in 5-7 business days, over night express and whatever, today I'm told I never changed my address WTH, I still have a copy when I emailed it back in August, I think Assurance Wireless is a scam taking advantage of people down on their luck, they're paid by the government to provide the public a telephone service, and they're scamming the government.

I understand the you get what you pay for and I'm paying nothing but at least give phones that actually work longer than a month I had umx it broke then they sent me a wiko garbage the the volume and power button started taking screenshots the volume wouldn't turn up or down it wouldn't power off or on that was the wiko ph they sent a another umx let's see how long this one last the service is ok it's these cheap az phones Assurance Wireless whomever is in charge allow us to use our own phones that would be be much easier

I've been having problems with my phone and my phone service from Assurance almost every day for many weeks already. Lately, Assurance has gotten a lot worse. It's been taking a long time for them to answer my calls and, in the end, my problems are not solved permanently. I appreciate that the representatives are polite and they have made my anger go away with their apologies and courtesy. But those poor people should not be working for Assurance. Assurance is bad. My husband used to have a phone and service with them until he got fed up with them and now is paying for phone service and his emotional state is better. Except that I have service from Assurance and nowadays he is not able to call me because when he does he receives a message saying that my phone number is not in service. And he's not able to leave me a voice mail on the other occasions when his call goes through. I am now fed up too. Assurance Wireless is bad. I am sorry for those nice representatives who have been courteous with me, but all the time I've wasted calling Assurance and being on hold and explaining things to them and resetting new phones they've sent me after so many calls reporting problems with phones... All the troubles and the problems and time wasted is just not worth it. Assurance is really bad. Assurance Wireless will turn you into a very angry person. I hope you have better luck if you try them.

I have been a customer for 12 years... when I upgraded my flip phone for a smart phone I was sent a defective phone which they replaced with another defective phone last year. I put up with dropped calls, not being able to answer incoming calls and having to return the incoming call, losing data and directed to incorrect sites. When I lost service they switched me to another cell phone tower and offered to send me an upgraded phone since I have been a long term customer. Phone never arrived but I got 2 emails asking me if I was enjoying my new upgraded phone? Upon reaching Customer Service I was told the phone I was trying to replace was out of warranty (less than a year old) and that I would have to purchase a new phone. Asked about the emails I received and their answer was they were emails that automatically go out and a request for a new phone was never put in. As an 80 year old cancer patient with heart desease I need a reliable phone. My advise: DON'T USE ASSURANCE WIRELESS!

I'VE HAD UNLIMITED SERVICE FOR OVER TWO YEAR'S AND ALL OF A SUDDEN MY SERVICE HAS BEEN INTERRUPTED, I'VE BEEN CALLING SINCE YESTERDAY(WEDNESDAY)11:45 A M. BUT AN ADVISOR WILL ANSWER IN LESS THAN 30 SECONDS, AND I'M STILL WAITING FOR SOMEONE TO ANSWER MY CALL... THEY HAVE MESSED UP AND DON'T WANT TO BE HELD ACCOUNTABLE FOR THEIR BS. I'M WITHOUT A PHONE AFTER 5 YEARS OF SERVICE, THEY JUST FCKD' ME UP WHAT CAN I DO WITHOUT A PHONE, NOTHING. SOMEONE NEEDS TO PUT MY UNLIMITED SERVICE BACK ON MY PHONE ASAP!