Assurance Wireless

I am on my third replacement phone from this company due to the 1st one being defective. The second one was scratched up and God knows what my 3rd one is going to look like. Now Im getting a letter stating that since I have not sent them my device I placed the claim on for a cracked screen, im going to get charged full price for the phone. DONT WASTE YOUR MONEY ON THIS INSURANCE!

You can barely Answer the phone in time before person calling you hangs up because of the Bombardment of Advertisements ALL OVER YOUR PHONE that you have to try to close or swipe out of the way just to answer the phone or make a call. And this is if the phone is not Frozen from all the advertising or not Over heated and you have to keep restarting the phone for hours on end just to make ONE call. When you report the issues they could careless and Require money to Replace the malfunctioning that they screwed you with when all the while they are receiving our hard earned tax dollars in subsidies from the government for providing a crappie non existent service!#!
Call & Write your Governors & Attorney General for your area so we all can obtain an Actual Service instead of a Full on SCAM.

Phone died on the 1st of August I called they told me 4 times it was cell tower, then it was sim card, tried it it still don't work on the 11th they said they would send a new phone, they didnt, called on 21st she wanted me to run around cell tower again I got mad so she said another 7 to 10 days I would get new phone again, do not do service with this bunch of lying double talking people

Worst cell phones I have ever encountered... AMERICAN FREE PHONE ENTITY with NO U. S customer support! MEXICO or PHILIPPINES ONLY! I have been sent 5 UMX phones in 7- 8 months... COMPLETE GARBAGE PHONES! THEY WILL NOT SEND ME ANOTHER MODEL PHONE... EVEN AFTER ALL THE GARBAGE THEY HAVE SENT AND ALL THE PLEADING I HAVE DONE... A TRULY AMERICAN COMPANY WOULD NOT TREAT THEIR CUSTOMERS THIS WAY!
I have spent countless HOURS with CS in MEXICO and PHILIPPINES... BUT THEY RESOLVE NOTHING... ONLY KEEP SENDING THE SAME GARBAGE PHONES AGAIN AND AGAIN!... A TOTAL WASTE OF SPENDING OUR TAX DOLLARS... BOTH YOURS AND MINE...

SOMEONE NEEDS TO INVESTIGATE THIS... SOMEONE IS GETTING RICH ON THIS WASTE OF OUR TAX DOLLARS FOR POOR SERVICE AND GARBAGE QUALITY PRODUCTS!

It was so fast and easy The application is so short and the staff are so very helpful Before you know it you have a phone! It was an all around pleasurable experience

As I am grateful for government help I believe there are some companies that don't take that responsibility seriously and that is very sad I would not recommend assurance wireless I signed up on the 5th of January it is now the 23rd of February and I still don't have a tracking number for my phone so it is my belief that right now if you sign up with them you're going to wait three or four months before you get a phone to me that is unacceptable and ridiculous that's my comment

Received a letter from assurance wireless stating that ACP guidelines has changed ask me for $5 to upgrade her service back to Premium and unlimited. Then charge the extra $5.98 a car without permission and did not upgrade the service actually downgraded the service told her that the money she paid was for 2 GB of hotspot which was a complete lie and misrepresentation. Then they told her that she could get a iPhone and only $47 would be charged to the card first my wife tried to use her card and it was declined even though the $47 is on the card then my wife asked me for my card I tried to do the same thing and it was declined. I normally use cash app I normally use cash apps and only have one cash at what I want to come off just for scamming $#*! people like them. They tried to build my card $321 two times. And my wife card the same thing then we both got charges from grab of $$9.77 and 89 cent was trying to be deducted. Had to cancel my card and before I can cancel my card they tried to deduct more money. When she tried to call customer service they avoided all the illegal charges that they was trying to do and explanation and tried to explain what the $10 was for but they put a $5 charge on my wife card at 5.99 there was a $10 charge deducted from my wife account and got nothing for it. They are scam and I'm really appalled at this service.

Yes I call assurance riders about 3 days ago telling them government phone was lost or stolen so two days ago they supposed to cancel my lifeline and it would take 24 hours but now I talked to a rude represented this morning so he told me it would take up to one month to cancel because of that I don't have no way of calling out emergency call or check on my mama I have been insurance wireless customer for at least 2 years and they told me I was a value customer but they won't do why I asked him to do about the lifeline I have never been mistreated this bad in my life all I want is them to cancel that last line so I can't go through somebody else now I can't do that without them canceling it that's why I'm leaving a bad review what is right they cannot get by with treating people this way all I want for them is to cancel my lifeline ASAP and the cell number I'm preferring to is *******032 and my name is John Mitchell address Meridian Mississippi close my lifeline thank you very much

For days I have been trying to access my Assurance Wireless Account. The following website error I consistently receive speaks for itself without me having to elaborate:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at *******@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2. 4. 25 (Debian) Server at myaccount.assurancewireless.com Port 443

Assurance shut my phone off for non usage. I used my phone 100 times a day and my activity was all there, on my account profile, under usage. I called them so many times over a month of not hacing a ohone to use. They told me they were sending me an upgraded phone, free if charge for all the trouble itt was causing me. They sent me a downgraded phone that doesn't have work worth a crap and the settings keep changing. They also keep messing with my ACP benefits, who I was using with Spectrum, not them. Every other month they end up de enrolling me from ACP and so my Sowctrum bill kreeps goung up and 8 ended up having to re apply for ACO again and again. They suck! And they lie!

THIS COMPANY IS NOTHING BUT A JOKE. I HAD BEEN WITH THEM FOR 6 YEARS, AND THE LAST PHONE THEY SENT ME, AFTER 2 YEARS, QUIT WORKING. THEY WANTED ME TO SEND IT BACK, FOR A REPLACEMENT PHONE, NOW THEY SAID THEY WOULD HAVE TO CHARGE ME $39.99-$65.00 FOR A REPLACEMENT, BECAUSE MY PHONE I SENT BACK WAS OUT OF WARRANTY. WHAT A JOKE. NO ONE TOLD ME ANYTHING ABOUT A WARRANTY WHAT SO EVER. YOU WOULD BE BETTER OFF WITH A MORE RELIABLE COMPANY TO WORK WITH.

Ordered replacement phone, agent stated I was eligible for an upgrade 2 weeks ago waited and never received said phone. Contacted customer service and they said I am not eligible for the free upgrade after I've been waiting 2 weeks with NO PHONE. Never sent a letter or email to notify me of this change. Refused to send a replacement phone or help me in anyway. ZERO STARS DO NOT RECCOMEND. They are liars.

I am a disabled older adult on Social Security, and I feel like this company has taken advantage of me in my situation and that they are reaping benefits from the government that they are not passing onto the customers. I would bet if someone investigated they would find that the money is going in pockets and not to Service for customers. I have been with Assurance for about a year. In that time I've had to replace my device three times, and each time it is taking months to get the new device, only to get the same device with the same problems, and then to be told that the replacement device that I only got a few months ago is out of warranty and I would have to pay for another device. This was the final answer from a supervisor after I was lied to by several chat representatives and phone representatives promising brand new phones, one of them even promised a brand new Motorola flip phone. Instead you get an offbrand phone that you don't even know where it came from or how to fix it. And the agents don't know how to fix them either. My devices just stopped charging, stopped working properly, and then shut down all together. The last one shut down completely and cannot even be turned on to retrieve information from it. I'm moving onto another provider and hoping things will be better.

Lack of questionnaire to determine customer needs requirements, such as dexterity limitations or hearing impaired. There is no standard of listing orderly and complete specs for each device to make an educated comparison. No, government contract office to lodge quality complaints. Battery life much lower than stated. Audio levels on devices is substandard; especially for hearing impaired. Finger control on screens issues with functioning. Audio often continues briefly, on an app, when closed/switched to a different app. Moxee returned due low audio quality. Schok low audio quality, battery charge only a couple of hours, finger ctrl doesn't always function, very careful/light use and device dead (won't charge or turn on). The customer service reps have accents that are difficult to hear/understand. Ordering replacement with customer rep and their credit card system not operational. Reps don't discuss specs of phones; which makes me doubt a knowledgeable person knows how to provide best phone for disabilities such as hearing impaired.
Lack of current list of 2023 smartphones that are compatible with Assurance Wireless SIM/service.
Assurance contractor doesn't come across as an IT service company. Sincerely, when does this Federal Government contract expire?

Today is 04/05/23@ 11:27 am. I just had a Cust Serv Rep named Happy. Mere words cannot express my gratitude, respect, appreciation, overwhelmingly happiness for her professionalism, personability, kindness, expertise & most importantly... Her as an Overwhelmingly Incredible Human Being! If she doesn't get promoted to Supervisor or Management... Something is DEFINITELY WRONG w/your professional staff! She deserves an IMMEDIATE RAISE, Promotion, a copy of this to go into her file, a parking spot upfront & if not "Employee of the Year"...@ least "Employee of the Month"! I was in Cust Serv for over 30 years & I WAS THE BEST! SHES GOT ME BEAT! I want to be contacted by your professionalism staff for acknowledgement of review!
Sincerely & from My Heart!
Sharon L. Harwell

If I could give this piece of $#*! phone aczero star rating I would cuz it NEVER does what I want it to do and ONLY keeps acting like it was made for the sole purpose of being slower than a frozen DEAD snail and making EVERYONE'S lives a literal $#*!ing living hell and whomever started this company should be arrested and given the death penalty cuz cell phones are SUPPOSED TO MAKE LIFE EASIER NOT HARDER YOU STUPID MOTHER FU...

Very bad service, very bad devices, very bad customer service support all in the Philippines. Been with them 3 years too long. This company shouldn't be allowed to do Business in the USA. This Company is part of almost a monopoly. Virgin mobile, Sprint a couple of other smaller companies & soon T Mobile. I can't believe a company this bad is allowed to continue to do Business in The USA. Goes to show how far the USA has gone to HELL since trump took office. A republican in the pre election debates had it right 3 US organization that should be done away with & made better are The FCC FDA & the USDA. They all aren't doing their job & getting by with murder.