Assurance Wireless

Have been with this company for several years. Received an email stating I would receive a new Samsung-S10 for being a loyal customer over the years; however, over 2 years later and NEVER received this phone, just lies and excuses when I call customer service to inquire why I haven't received what was promised. Also, this company makes loyal customer pay for replacement phone although the customer didn't damage the phone. Replacement should be free when it's their product that is damaged. TERRIBLE CUSTOMER SERVICE & SUPPORT when it's the customers who makes them money and provides them with jobs!

I paid almost $200 for a reconditioned phone last month. I chose the overnight option at check out & there was an additional fee so I assumed I would get what I paid for but after finishing the transaction I noticed that they didn't include the overnight delivery that I requested. I called & tried to explain the problem but only got some Indian guy who couldn't understand me & vice versa. When I finally got him to wake his brain for a brief moment he informed me that I was basically screwed! No help at all. But best of all the supervisors refused to even speak with me & hung up! I was immediately charged for the phone & to this day I have yet to even receive a tracking number text or anything! The site clearly says that it would be shipped within 3 business days & as soon as it ships you will get a text with tracking number. And that even with regular delivery it would be no more than seven days! I'm very disgusted that a business like this is aloud to exist here in America! Let alone get away with treating their own customers this way! I smell a boycott coming.

I talked to 7 or 8 different CSRs, getting worse every time, can't even solve my problems. The free phone broken in no time, bought my own phone, it worked for a while then SIM stop working with error code, called CSR, they gave several different codes, none of them working, finally they said Assurance SIM doesn't work with different phones (but it was working fine with my own phone for awhile)

I don't even know where to begin with, because their customer service is worthless/incompetent. Their phones are worthless! I can't even call triple A when my car breaks down or 911 when I'm in danger. I can't even descent conversation with anyone with this phone (Schok). When I asked to speak their supervisors, they always told me they're always busy or in a meeting.
What's their point of keep sending me the same phone (Schok) over and over again that doesn't even capable of doing basic functions: talking and texting. They sent me 4 times in a row. One occasion, I called for a different phone, she told me if I give her a good customer service rating at the end of the call, she will send me the most updated phone that doesn't have any problem. She told me she's trying to get a promotion within the company and receiving good survey is very important to her. I gave her the benefit of doubt, so I gave her an outstanding customer service rating (perfect 10). 7 days later, I received a package, when I opened it, the was the SAME PHONE (Schok) that has been problems since I ordered the first time! I can't communicate or send text messages with that phone. The phone kept breaking up every 10 seconds (Service goes out every 10 sec.) during conversation. In regards to texting, when I send a text message to a friends, it takes 2 days for him receive it. After being a royal customer of Assurance Wireless for 13 years, I'm finally moving to a different carrier. Because of so much language barriers and dishonesty, I don't think I can't take it anymore. NOT WORTH IT.

THEY SENT ME A MOXEE ANDROID AND IT WOULD NOT ALLOW ME TO USE APPS. AFTER 3 WEEKS IT STOPPED WORKING COMPLETELY. THEY WERE NO HELP AT ALL. AVOID THIS COMPANY. SAVE YOUR SANITY. SURE, FREE IS GREAT! BUT WHAT GOOD IS IT IF THE PRODUCT AND SERVICE IS NO GOOD? I DON'T HAE A BUSINESS. I'M A SENIOR.

I just canceled my service with Assurance Wireless today. There are too many complaints about them to be able to list them all. I've researched other companies I could sign up for that are free lifeline government phone services, but they ALL have reviews similar to Assurance Wireless. It's time for me to buy a real cell phone and deal with the expenses.
My advice... well, if you go with Assurance Wireless make sure you have lots of friends/family who can help you use their phones when you don't have service. I truly wish pay phones still existed! Secondly, don't take your phone near ANY water: do not take in bathroom (steam will mess up the cheap phone) and do not take your phone with you anywhere in case of rain or snow, because that will mess up your phone. Thirdly, if you decide to go with Assurance Wireless please make sure you have A LOT of patience, great hearing, LOTS of time to talk to customer service, and please be a sane person because the representatives will drive you insane.
I wish you lots of luck!

I'm waiting more the 4 month
All the agents liers. Promised help but never solution the problems. They promesed send the phone in 7 days. Never happen. I called them 2 times at week. They always respond the aplication is pending and the agents want we start s new application. I made more the 4 applications with the agents by phone. This company need be investigate.
My son have the criteria for be approved and they prolonged the process. I talked with 2 supervisor no want help and give any solutions. They want keep your applications and you can't apply with other companies.
This is a fraud. My son need the phone as son as possible. They put him in unsafe situations. He have the right to have the phone and can comunicate in emergency cases. But not then joke about it more the 4 months. All about this company is false.all the agents say something diferents. They promi

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