Assurance Wireless

After two weeks of incorrect, bad or just plain false statements by many, many customer care reps, ACP agents and supervisors, I am giving up...

If any actual reps from this company READ these reviews, GO LISTEN to the more than 23 phone conversations, all recorded that I went through and all the BS I was told all along the way.

No one takes notes or keeps a record of what previously was gone over so if the phone call drops or the survey boots you into outer space, you have to start all over again.

10 ACP agents, 6 supervisors, 20 agents, excuses, stalling, completely false statements, ending in absolutely no help!

And don't even get me started on the stupid survey attached to the "hold" button that disconnects the call each and every time you are placed on hold.

Not one ounce of truth or help throughout two weeks of constant communication only to end up stalled out again.

I would rather rip all my hair out then ever call this company again.

So very wrong to do to a four year customer. Shame on you for promising me things that were completely FALSE..

I don't recommend assurance wireless to anyone. They are FRAUD and DISHONEST to customers
they charging the government 30 dollars every month and given you a phone that doesn't work esp. No internet connection.To get a new phone replacement is hell with them. What the use of given customers unlimited data plans when the phone don't work with internet. Everytime couple years you qualify for a new phone the phone been hijacks, or given for themselves. There favorite line when you call them is "DONT WORRY I TAKE CARE YOU" Watch out for that line. You dont get nothing out of it. What kind of business if they lie to customer. Oh don't wory you will get your phone soon! But never come. I'm very disappointment with assurance wireless! PLEASE DON'T GO WITH ASSURANCE WIRELESS! They should be $#*! down soon. They hired all liars.

The phone I received from Assurance wireless without a doubt is the worst phone I have ever had in my life.
The phone does not charge properly. It can have a 100% on the Battery and still not turn on. Sometimes it doesn't charge at all with a good charger and cable. It's Russian Roulette of whether this phone will work or not.
Last week I called Assurance about the phone. I spent a long time on the phone with someone who's English was hard to understand. They wanted to charge me $59 for a new phone at first. However after speaking with the guy I found out my older phone I had with Verizon would work with their system. After going over a bunch of things; the guy told me I needed a new simm card to work with that phone and that they would ship it to me in 4-5 business days. It's been over a week and a half and still no simm card.
I called Assurance back to find out if there was a problem. I spoke to a girl this time who's English was way worse than the guy last time. After checking, There was no record of my conversation with the other person. Then she wanted me to get the simm card out of the Assurance phone that I have. This phone is sealed in a way that there is no access. She then tells me the phone I want to use is locked and that I would need to call my old carrier to have it unlocked. Then I can call back and go through the whole process again.
This is a joke of a company. I guess this is what you get when you need a free phone. Trash from top to bottom.

I called for help on multiple lines. The rep handle partially. Then had to transfer me to a supposed supervisor. When then spoke to me. Placed me on hold several times. To no available. This was a refund request of my money they've had on file for over a year. I've called about my refund several times including during the 90 day time frame they claim to have. Apparently no one has done their job. So now they won't process my refund. So I jist have money sitting on this account with no use for it. The government pays for the phone service. So why are they holding my money which was only paid because a rep who didn't who what they were doing took my payment. And come to find out I didn't need to pay anything. After being on hold several times. Because I wouldn't accept their excuse. All of a sudden I got a survey to complete while holding and the call disconnected. The supervisor never came back on the line. This is terrible. They don't want to own their mistake. And give me my $39 back. I wouldn't refer anyone to them. Find a way to get yourself another line through another company. I only gave a 2 star because my phone service is actually on.

Good luck getting a new one for two and a half months you're better off turning your bottom up and getting ducked. If you know how the systems work and request a supervisor you'll get hung up on

I lost my Assurance Wireless phone in a car crash and had to pay $39.99 for a replacement phone which I did. Then I didn't get the phone and they sent another one. I finally received it and once it got activated, I used it once then when I used it again, it said my line got "unenrolled" - called Lifeline and they said the carrier "disenrolled" and I gave to call the carrier to reapply. ARE U KIDDING ME? Then why the hell did I have to pay $39 bucks?

I've been a customer of Assurance Wireless since Approx. 2017. Had problems in the beginning because they couldn't find my address in their system, so they refused to send a phone. Contacted the Attorney General and Assurance became happy to comply after that. Service has been on and off, but their policy seems to have changed now. I have a phone which began developing issues. It's less than a year old. Being on disability, they've always sent FREE replacements in the past when I've had issues. It seems, not anymore. Today I called because I was told several days ago, I would be receiving a free replacement for my problem phone. It's not happening. No one called to tell me. I called them because I was expecting a new phone by today at the latest. They told me that since it was over 90 days old, they would not replace it and I would have to PURCHASE a phone from them. I am deeply disappointed in Assurance Wireless. I guess their policy has also changed on the survey at the end of the call too, because they disconnect their end so the survey is inaccessible. Perhaps their change in policy is why. I will be staying with them for now because I must, but as soon as I am able to find another option, I will. Caveat emptor on this one.