Assurance Wireless

I had a horrible battle with Assurance Wireless for over a year. Every time I applied they would send me a new phone, not one I could use in my apartment (no reception). Why did I have to apply more that once, that is part of the whole ordeal I went through. The customer service over the phone is horrible, these folks know nothing. Going through facebook is a little better.

I sent back every phone they sent me (because I had my own that was approved for the service provider), except one because the package was damaged, called that in and gave the CS person all the information for that phone to be removed from my account. Well that did not happen.

With lifeline service you can only have one, the phone I didn't send back was automatically activated, how stupid is that! So I had 2 phones on my account, and kept getting shut down regularly. But no CS person could tell me why.

I finally contacted the BBB with the sad story (twice I had to do this), amazingly I was contacted by a Sprint CS person. And finally got my account straightened out. It was a fricken nightmare. Assurance is the lesser of all the evils in regards to lifeline service. And I've done a lot of research into what was available in my area, and I really liked my phone that I bought that functioned with the service provider.

Sprint owns Virgin, Virgin is part of Assurance Wireless. I love the BBB!

Worst customer service I have ever encountered. Repeatedly promised results that never occurred. Told different answers each time contacted. Waited over a month for phone delivery

I'm not receiving important calls. Comes up as missed call. Also my texts are being put into drafts, finding out later when it's to late. Can't believe the government offers such a poor service!

If the phone was nicer and got signal so I could actually use it and hear n charge it be amazing but I never have signal it's very slow I can't hear so good but I do appreciate the free phone more than u know it's just frustrating at times not to mention I had to call to get different phone because it wouldn't charge and no signal umx but honestly this one's no better it's no better wiki 9

Fuk you $#*!y a**holes gorbig a*s hole never try to get this cr*p $#*! blocking service has no right I will make it my life's mission to tell everybody how bad your company is

Wow. I wish I'd read the reviews here before I signed up.
I had been happily using a cheap non-Lifeline phone and plan from another company with no issues for years. A friend talked me into giving Assurance Wireless a try.
The phone started malfunctioning from the start. The setup was nothing like the instructions described. The phone and charger both reached melting point in 2.7 seconds. Then, the phone wouldn't get on my Wi-Fi. Then, it used up all my data updating itself, which included adding a bunch of bloatware. Then... this. Then... that. What a frustrating mess!
Assurance customer service was no help. All I wanted from them was help getting on my Wi-Fi, and they couldn't or wouldn't do it. They were also pretty rude, which I don't hold against them too much as I imagine they're slaves in some other country making pennies a day, if that. After an afternoon of repeated calls with them, they told me they'd call me back, and never did.
One day was plenty, thank you very much. I'm done. I don't have enough time left on this earth to waste it dealing with this nonsense. I destroyed my phone and threw it into the trash where it belongs. I'd rather go without and spare myself the aggravation of Assurance Wireless. Now, excuse me while I go give my friend a stern scolding.

Recertified; being sent a new phone. It has been since 23rd of October. I am still phoneless. I guess you get what you pay for. Lifeline if it were an emergency l would have expired by now.

I have had this wack#@% Cool pad Haylo ( I'm sure they made that shyt up) since Oct. 2021, and have yet to finish a call without it dropping over and over again, I have yet to receive the total unlimited talk, text, data and 10 GB mobile hotspot.
I've talked to... too many to count non English speaking "customer service reps" that don't know shyt about anything, and pretend to be "working" on you wack service, lying about poles in your area all kind of Bs, all while you can hear kids, dogs, and other non professional activities going on.
Today Feb. 24/22 for the umpteenth time I've been told " no worries " trust I will fix your problem today just after we hang up turn phone off for actual HOURS and its sure to work. Bull -Chyt nothing works.
Screw this wack azz company and this stupid phone I'm going back to paying for reliable service.
This phone and service is and was not free, especially if you count your aggravation, and wasted hours spent with reps that you barely can understand what they are saying, and they don't understand nothing you say period. I'm so DONE you can stick a fork in me.

Lost my phone, and I found it days after, had opened a claim to receive a new phone, they blocked my phone which I believed lost at the moment. When it was returned to me, I called to cancel the claim I must have been transferred to 20 different customer representatives, truly a frustrating experience with this company that does not have any idea of the service they should be providing, they obviously speak little English to understand their guidelines and explain them correctly. They are able to block a phone with the click of a button but in order to unlock it it in fact does NOT take one business day! They lie and transfer you from person to person because they lack the knowledge of their own company so to avoid you they will transfer or hang up on you! I spoke to Louis, Charlie, Kay, Alexis, Ramon, Lydia, Eric, the list can go on on all the inexperiences representatives for this stupid company. I am removing that insurance and getting my own insurance for my belongings, I should not have yo wait days and days to be able to use my own device that I am paying for. Let's see now how their reimbursement process goes for me to get my money back.

Assurance sets a 4 # passcode to unlock. Upon entering it, the phone declined it. They walk u thru factory reset, that fails. They say, send phone back and we'll send another. Same exact problem with the 2nd phone. They told me they set unlock pw to prevent it falling into wrong hands. YET, they don't maintain accurate records as to what that pw is. Now, 3rd phone is mailed without a 4# ps set by them. Yay. I can access phone. NOW, its months trying to get them to activate it and they tell me I didn't activate it in the allotted 30 days so I must start the process over. I asked, how can I use it when you havent even activated it. I cant call out, get calls, send texts, open internet; it goes straight to the phone company's customer service. It's been since June 2021 and today is Sept 2nd and still no phone. Upon calling them, they're customer service rep resides in Costa Rica. Dont waste you time and our tax $$$$. Somehow the govt should be educated of this scam. 3 phones at probably already 40 dollars each and they say we'll send a fourth. What a joke! Shame on this company and any mobile service carrying them!