Assurance Wireless

Finaly after one in a half months of debate in After they sent me first defective phone I got their replacement phone which was also not working. Again I have been trying to make them to replace that defective phone for at least 2 months, calling them every week. Each time I called them they has been lied that they would send it to me write away, but they have never did so. I had to follow up with them at least 10 times. Finally they mention they they will send me new phone only when I return them this old phone. I asked them to sent me a shipping label. That arrived. They have sent me the empty box with shipping label for me to send the defective phone back to them. Otherwise they would charge me for that. I sent the phone back, but they still haven't sent me new phone. When I called again to see what is going on, they again lied that they sent me a package with a new phone ans shipping label, and asking me to write police report because phone lost. How could phone get lost if package was sealed, also how could get phone lost if during last conversation they said they going to only sent me shipping label, but not phone! That doesn't make sense. They have been lie to me until I lost the service since I was not able to use it for months waiting the new devise from them. Finaly I lost the lifetime line because I was not able to use it while I been fed by them to waiting for a phone which has never arrived.
If you have a chance to use other provider, please avoid them. They are scammers. I believe they are scamming the Goverment and receiving payments for the services from the Goverment, but they don't even have replacement phones to send. That's why they doing all this nonsense. I have been loosing hours with them on the phone, but no result. I have been trying to talk to their manager but agents are refusing to provide it. If you know where I can compline regarding this service, please share that information. It's been night mar for me for months

When I received my first phone in the mail I was pleasantly surprised it was nicer than any other lifeline phone I had ever received over the years. The service seemed decent everything was good until the phone didn't work anymore about two months later that's when the nightmare began. Covered under warranty for one year I called them they sent me another phone it came in a couple days opened it up and it was a cracker jack phone. I think when I looked it up it was a $35 phone compared to the $200 phone I received in the first place it was about half the size and it worked like crap you couldn't even hold it up to your ear because it kept pushing buttons just because your ear would touch it. Called them up told them it was unacceptable I wanted the phone that was at least comparable to or the same as the previous one considering a broken two months and it was covered under warranty that was weeks ago. It never came I have called multiple times I never get anywhere because you can't understand anybody nor can they understand you because they're not speaking good English at all. And last week I finally said you know what let me talk to someone in charge I want to save myself time and you the time because obviously this is something that is out of your hands. I explained it was no offense to them I just felt that it needed to be upgraded to somebody that could handle a situation like this considering it wasn't getting done. I said on hold for probably 20 minutes they came back on the phone and said a manager would be calling back I said I would be waiting, I'm still waiting! Getting ready to call again but don't even have the energy it is exhausting literally just complete hot mess. This is a government funded program and we're speaking to people that don't understand crap about it and barely can speak our language what is wrong with this picture?

I am here having a freaking emergency and can not even make a call. Mobile data not working, fricking sucks

Due to the amount of stress that this phone will add to your life makes it a very legitimate reason to not consider. But I understand cuz I have no choice and when you have no choice you get what you get. But just because it's free doesn't make it good. It's actually horrible service makes your life very grumpy. An example being trying to talk to somebody on the phone that's an important conversation and the calls are dropped constantly. The phone itself is horribly slow the batteries are very low quality and they go dead sometimes within an hour after a full charge, and this is when the phone is brand new. This UMX phone is the same phone that was given to me years ago it's no different. Every year I upgrade and I get the same phone. If I can afford to use another service I sometimes can do that. Periodically throughout the year but as of now and has been for the past six months I'm in the position I can't afford to do that and I'm stuck with this piece of s*** I highly doubt that this company will ever be reasonably good, they just have no reason to care. They're giving a very low quality product because having no money makes a person less powerful. And everyone who receives these phones pretty much has very little to no money. So our voice of this horrible business is never going to be heard because in order to be heard you have to have money and they know that and they're in the perfect position to take advantage of the less fortunate because the government keeps giving them money. Nobody with power is going to care enough that something free not being good enough. Even though it's extremely important to have it be good enough because it involves those that are in an unfortunate tough situation and having a good phone in today's day and age is vital. So giving out phones that can't even rate one and a half Stars at best is almost an evil gift more than a useful gift.

BE CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICES (Calling Center) IN DOMINICAN REPUBLIC BECAUSE SELLING YOUR INFORMATION IN YOUR BOOST MOBILE PHONE ACCOUNT:

BE VERY CAREFUL L WITH THE BOOS T MOBILE CUSTOMER SERVICE (Calling Center) IN DOMINICAN REPUBLIC

To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.

Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.

I hate this phone. This is the worst phone I've ever had the displeasure of owning. Here's a list of everything wrong with it that I have figured out so far.
1 Pre-installed malware that you cannot remove. If you try to disable it it'll just enable again somehow so you get a lockscreen/ad randomly
2. While on a call the phone app will go into the background which stops whoever I'm speaking to from hearing anything I say. I have to unlock the phone, open up the phone app again all while hoping they don't think the call has dropped and hang up. This happens multiple times while on the phone.
3 it can barely connect to the network to make a phone call. I press call and wait 10 to 15 seconds all while it's trying to connect. Sometimes I have to restart the phone just to get it to connect.
4 since the connection sucks so much I'm also missing important phone calls. The phone doesn't even register that someone called.
5 It freezes multiple times throughout the day no matter what I'm doing. I have to restart it constantly
6 after it crashes I have to have it plugged it for it to even turn on no matter how much battery life it has
7 the screen cracked and I haven't dropped it I have no idea what happened it just just randomly broke.

I hate this phone. I hate everything about this horrible pos phone. When I get a new one I'm going to take a hammer and smash this phone to bits and that will be the most satisfying thing I've ever been able to do on this phone.

I'm scared to get a better name brand "refurbished" phone off their website. Does refurbished mean it will come with the pre-installed ad-ware and malware that came with this phone? Ugh anyway customer service was OK the one time I did have to call them.

I have been with Tmobile for 8 years - I have paid my bill on time every single month for this long. I have also paid Tmobile 15 a month for their Insurance provider which is - Assurant every single month for 8 years. I have never broke a phone - well; that was until a few weeks ago " Mind you" with an Otter box symmetry case - I dropped my phone on a flat surface and it broke! I contacted assurant - I filed my claim - I had to pay a 100.00 deductible - I am sorry if Assurant sent me a REFURBISHED item back " I do not care if it is perfect " I am still stuck paying TMobile 700+ dollars for a REFURBISHED USED item! When I signed up to pay monthly payments on a phone - I never expected to be sent a used item back. This flat out is unacceptable. I was on the phone with Tmobile and Assurant, on the same line - at the same time - they both kept saying it was each other! No one helped me. I am writing this review to say - Assurant will send you used items back " your stuck " still paying full price to TMOBILE for a used ITEM. It does not matter how long you have been with who - or how loyal you are - ASSURANT will send you used items back - I was told the item depreciates once someone has it. Well... since someone has had it... shouldnt my bill on yo end DEPRECIATE?!? WTF. So now i am stuck! Thanks Tmobile for the wonderful insurance options you provide your loyal customers with. FYI thank you for still charging me full price for a used item. I am so unhappy about this... i do not care if sprint does this too. I probably will be switching to them.

I couldn't afford a phone, and got this as a means to keep in contact with my doctors, and to get Uber rides to my doctors, health care workers, and to the store as I can't drive due to physical disability. First, I had the phone less than 10hrs before it crashed, I called customer service and got someone on several occasions that while very polite; spoke almost no English, got it reset, and within 12hrs it crashed again. I went through the whole customer service gauntlet again, and since then it's crashed several more times- no offer of replacement. Not just that, but calls are constantly dropped. My friend called me from outside my house in the city, and the call dropped twice. I can't even call my family out of state, and it's so garbled I can't even understand what they are saying. The data by the way is nonexistent, so I can't use uber, or my insurance transport because they can't find me or be called. I was at a doctors appointment, and the call on the cell kept getting dropped, I ended up having to use their phone behind the counter. This phone I got from Assurance is complete trash, and they should be ashamed for getting money for these phones and delivering nothing. Believe it or not, people really do depend on these phones, and many of us don't have a lot of choices. Why is it that these phones have garbage connection, and the phones themselves are $#*!, but if you buy a plan all of a sudden you get a good phone with great connection. Scummy as hell!
Don't waste your time with this phone, they ask you for a ton of personal information to prove your 'impoverished or in need' but deliver nothing, then for extra fun I got spam phone calls and emails on my phone and through a number I'd never given out and you want me to believer they didn't sell my information. My spam folder was FULL and my friends personal number I gave as a secondary contact on the forms was all of a sudden flooded with people scam calling. With how bad this phone and connection is, I might as well have used telegraph or smoke signals, this phone is garbage! Luckily a friend has been kind enough to pay for a cell phone on their plan, and take care of it for me, otherwise I'd be without a phone.

HORRIBLE COMPANY! Purchased a phone and was told it would arrive in 7-10 days... 3 months later the phone hasn't even been ordered yet!

Got an email on the 19th of Jan 22 saying that my phone was on " BACKORDER" due to the Fake covid.we all know what the real reason is, its the computer chip shortage.