Assurance Wireless

The folks at Assurance Wireless are inept. They bearly speak English & hang up after being long holds.

Complete total rip off, inaccurate deductible. I plan to file a claim with the BBB over this scam corporation.

Update # 2 (July 16 2021) Wiko game changer magically worked after 25 days of being turned off because it was useless and was not working right. Got a text message and even a letter in the mail asking me to use the cell phone or I
Would lose the service when I turned it back on. Meanwhile since I needed phone service I bought another one with Metro by T-Mobile and that was another adventure. Imagine if it would have been someone who only had that phone and no other service. Really sad. Customer service again is useless. They sound really happy to help you but are very limited as to what they can do.

Assurance gives free phones with malware and viruses and they know that( the ones that are pictured here). So they send you a phone with the same malware and viruses.
Apps downloaded to the phones without permission and ads like g21news showing up when you need to answer a call.
This info is on the internet.
And they have people in Walmart trying to get new customers with the same kind of phone. Wiko gamechanger and the girl told me it was released February 2021 who knows.
How sad that low income have to be stuck with junk.
Lifeline that is what this program is called and yet to them it is all about the money not the customers.
This service is the only connection some people have and ALL of these companies have the worst ratings.
There was one that was raided in Florida Q-LINK wireless for fraud.

Update # 1 It seems like you cannot cancel the account. Called several times and the said they would cancel it. I called my number number and it goes to voicemail so who knows what it is going on. Since the phone is useless I will just let it go and that is the end of this adventure. T-Mobile owns Assurance Wireless Metro by T-Mobile and Sprint not a good idea.

PROS. YOU GET MORE DATA THAN ACCESS WIRELESS
CONS: HAD TO CALL CUSTOMER SERVICE TO GET INTO VOICE MAIL.
YOU GET A SCHOCK PHONE. IT HAS E SIM SO YOU CAN'T GET A SIM CARD TO PUT INTO YOUR IPHONE 12 OR LESS.
YOU CANNOT BUY A PHONE AT THE APPLE STORE OR T MOBILE BECAUSE IT WON'T WORK WITH ASSURANCE.
THERE ARE NO IPHONE 12 PLUS ON THEIR SITE TO BUY. YOU'LL HAVE TO WAIT TILL JAN. 2024 TO SEE IF THEY WILL HAVE IPHONE 13-15 AVAILABLE IF THEY UPGRADE THEIR SYSTEM.
MEANTIME YOU'RE STUCK USING THIS SCHOCK PHONE THAT HAS HORRIBLE VIDEO AND EVERYTHING ELSE. YOU'LL HAVE TO GO INCOGNITO TO ACCESS YOUR GOOGLE ACCOUNT. ANDROID IS THE PITS. AS OF DEC. 2023 THEY CAN NOW USE THEIR SIM CARD AND USE YOUR IPHONE TO ACCESS THEIR SERVICE. I HAD JUST CHECKED AGAIN DEC. 31...TOO CLOSE BECAUSE I WAS SHOPPING AROUND ON THEIR SITE FOR A NEW IPHONE, WHICH WOULD HAVE BEEN A MAJOR $700 CATASTROPHE. ALSO YOU CAN PURCHASE THE UNLOCKED IPHONES FROM APPLE WITH ESIMS AND THEY WILL CONNECT IT TO THEIR SERVICE. CALL TO CONFIRM FIRST. THEY ALSO NOTIFIED ME THE GOV'T MIGHT STOP FREE PHONE SERVICE IN APRIL.
ATTENTION: VOICEMAIL TRANSCRIPTIONS ARE NOT PROVIDED. SUCKS

I've gone through two of these piece of $#*! phones, the first couldn't handle incoming or outgoing calls. The ring doesn't work about 40% of the time with incoming calls and outgoing calls just drop. All the apps kept crashing, I think due to preinstalled malware, (things are LOADED with $#*!ty games) I had to factory reset it three times, the third time locked me out completely, I called their "Help Line" which is in India and all they tell you is to reset it, ( one guy literately didn't even know how a Smartphone worked) I said I did and I couldn't get back in, then I was given a number that turned out to be Google Fibre ( which, if you don't know, have nothing whatever to do with Assurance Wireless or phone advice) I was sent another phone. SAME PROBLEMS. It worked for about a week, calls dropped, didn't ring with incoming calls, all the apps kept crashing again, factory reset it twice, got locked out, blah, blah, blah. They're both in a landfill now. Now they're saying "we've upgraded." From the recent reviews on here, it doesn't; t look like it. DON'T-EVEN-BOTHER.

My experience:
SMALL phone but works well.
Friendly customer service that answers quickly but will quickly Lie to you.

When I first signed up with them they sent me a shock volt sv55 which broke 2 months later because that phone is a defective piece of garbage so when I contacted customer service I asked for them to send me a different model phone but they sent me the same exact defective piece of garbage after the representative lied to me and promised me a different model phone so after I received the new garbage phone I called back to customer service and he told me to wait until July (this was in May) and they would send me an email saying when the new phone would be in so when July came and went I called back to customer service and they said that they would send me a replacement phone in 7 to 10 days so when it never came i called back and was lied to again and promised a replacement phone that never came and apparently they did this until the 90 days warranty was up so now they are saying that they won't replace the phone unless I pay for a new phone plus 20$ to ship it and this is after another agent lied to me on Sept 25 and even gave me a confirmation number promising to send me a new phone and when I called back they said there's no record of that and told me if I wanted a new phone I would have to pay when they lied to me over and over just to get me off the phone so i would eventually have to pay if I wanted a phone that actually works so stay away from them because the free phones are defective garbage and they wont give you a replacement they will just lie to you until the warrenty expires

It Sucks. Camera Does Not Work. I Have To Press Screen 10+ Times To Log Into Phone. Ringtone Set Will Not Stay There.

Hey great service in im happy good sevice and phone. I love assurance wireless and i love it so muck go with aswireless