ASTR The Label

I thought this was a great shop until I discovered their hidden "free" return agenda. If you exceed a certain amount of returns in a period of time they place you on a modified return. Which means you need to pay a 15 percent restocking fee. This is ridiculous to me. Why advertise that you have free shipping and free returns and then screw your customers who are honestly trying to find a dress that fits? Anyone knows when you order a dress online there's a good chance it won't fit or it won't look they way you expected it to. I followed all of the return rules and am appalled that I'm being made to pay this fee. Apparently I was sent an email 6 months ago telling me this. I never saw that email. When I talked to a customer care member she kept copying and pasting the policy and telling me I should have read it more carefully. Real helpful, right? I believe if this is a policy that they are not trying to hide then they should advertise it on the store's homepage OR when I logged into my account there should have been an alert waiting for me telling me of this BEFORE I unknowingly bought two more dresses from them. This is the first order I have made in 6 months but somehow I am still on a modified return policy? Shame on them. They have lost my business for good.

WARNING! DO NOT BUY FROM ASTR'S FACEBOOK SHOP! I purchased a dress from ASTR for my sister's wedding through Facebook, as they were offering a coupon. I wound up exchanging the dress once and then ultimately returning it as neither size fit right. Instead of giving me my money back, they gave me store credit, despite sending the dress back well within the 28-day period stated on their website. I tried contacting them via email and never received a response. I sent two messages through their website contact form, and still nothing. I called them and the customer service representative I spoke to said I would receive a refund and email confirming it by that Monday. Neither the refund or email came. I then received an email response from one of the forms I had filled out and a new customer service representative seemed confused about how to issue a refund since it was a Facebook shop order and said he would work on it. I also contacted Facebook's customer service for the shop and after several weeks of talking in circles with a bot I gave up trying to get in touch with a human. After dealing with all of this for over a month, I received this useless message from ASTR: "Due to a system error with our integrated Facebook platform, I am unable to process the refund to the original payment." Now I'm out $170 because their customer service team doesn't know how to do their job. Never shopping there again.

I bought a dress that I loved from ASTR for my anniversary. It came, i tried it on, and immediately the little piece of fabric that holds the strap on the back of the dress broke. It wasn't sewn on correctly, and honestly the quality of the entire dress was not what I would expect for 100 dollar dress. It felt cheap. I returned the dress for store credit because although i didn't think it was worth it, I really liked the design of the dress and need a dress for my anniversary in three days. They are very slow in responding to the customer service chat, and although i was able to get store credit to order a new dress, and they gave me a coupon to make sure for the one I had used when ordering the first dress, I would not recommend buying from this brand. They said I would get refunded for the extra shipping cost I had to pay with with my credit card in order to get expedited shipping so that ill have the dress on time, but what they did was add another credit to the gift card they had given me with store credit. I dont want more store credit, im never going to buy from them again. I want them to refund my credit card like they said.
The whole thing has been a pain in the $#*!. Yes i got store credit but i had to go and return the dress, and now i have a charge on my credit card that i wouldn't have had. And the dress, like i said, is not worth 100 dollars. The quality of it would have made me think it was a 30 or 40 dollar dress. Don't waste your money, if you want a nice dress for an occasion, shop somewhere else that'll probably have better quality and wont come with a broken strap.