Asurion

This is a horrible insurance company. They just make up their own facts and deny any claim it appears. There is no point in paying a premium for no coverage. I fought them over two denied claims but at least I got my premiums back. What a waste of time dealing with these guys.

Off shore call center sucks! Repair techs have been out several times. The first one diagnosed it correctly on 7/29/22 upper Freon leak deemed un repairable. Buy back was denied because he didn't follow new protocol. We have had several techs here 3 compressors and a dryer. Fridge is still not cooling. 60 days still no working fridge. Looking for a class action lawsuit lawyer now. All I want is my money back for appliance insurance I paid for.

I am happy to have my iPhone screen replaced and very appreciated that Aaron to get my phone fixed and got my password changed as well thank you so much

I've looked at the asurion home+ plan many times and didn't think I needed it. Well, I was wrong. The very first day after signing up I had a technical issue with my laptop. The chat was beyond easy and Michael was extremely helpful. While I didn't have the proper USB in hand to remedy the situation, he wrote up detailed, step by step directions. I plan on chatting again tomorrow for this specific issue, but also in the future. I'm very impressed right from the beginning. Thank you for an incredible program.

Everything was so easy until this pop-up screen appeared asking for a review and covered all of the information I needed. There was no option to refuse or close it. Hopefully, after I submit this, I'll be able to continue with my claim process, uninterrupted by annoying pop-up screens.

Customer service people are fine, it's their online claim filing that SUCKS!
I tried filing my first claim on a tv. I provided all the photo and information no less than 4...make that 6 times now! Each time I ended up with "something went wrong, please try again." Never was able to submit the claim. Waste of money!

When I dropped my phone, cracked my screen, and was desperate because 2-way authentication is the way of the world now, I didn't know what to do. My network provider helped me put in the claim and within 24 hours, a technician came to my home and repaired my phone on site from the workstation inside his truck. I'm back in business!

This was the first time I've ever filed a phone claim. Working with my network provider in the store made the process seemless.

I don't know if this is same location and department who were in charge of performing service for me but I have to tell this about Asurion. We had a leak problem with our dishwasher. It was dripping, just few drops during a cycle. The guy who came did something to it and said it should be good. No it leaks like huge, so we can't use it. We had to create another claim with the manufacturer and they sent us to Asurion again. They made an appointment but no one showed up and didn't even call! Bad service, unprofessional technicians, disrespectful attitude. We have to use them because it's the manufacturer's choice. If I ever have to choose, I'll never deal with Asurion.