From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
They have great service very satisfied with how my phone is now and was very fast definitely recommend them they have fixed my phone three times an every time is great I am clumsy an have dropped my phone multiple times an my kids have to so that is why I've been able to see how good there service is an every time they don't disappoint I get my phone back in great shape screen is always perfect when I get it back! Both services are great an they are very nice with either one when they come to the house or you go in both are great service!
I was a ble to get multiple phone items repaired in a very timely fashion. Nice to have since we seem to be so connected to our phones.
It was quick and simple no hassle at all. And the person was nice and took care of my problems with ease.
My phone is about 5 year's old and after a cracked screen I wasn't ready for a new phone yet. Repair technician came to my place of employment and repaired phone for me. Work's and looks like brand new.
Daughter came home with a cracked iphone and in tears. I went to my cell phone dealer's page, found the phone and started a claim. Service rep was at our home <12 hours later with a fixed phone. Very impressed!
I had a claim and it was extremely easy to file it. Then I received my iphone the very next MORNING! It was easy to set up and when I called their support team there was no long wait! The team member I spoke with was knowledgable and helpful! It was a good experience and well worth the money! I even signed up for their Home Tech program I am so impressed with their services! Thank you Asurion!
My agent went above and beyond to resolve my issue, it is refreshing to see that someone is hiring people who can do their job.
I recently had both of my sons' phones repaired at the Rockaway, NJ location of uBreakiFix, and I couldn't be more impressed with the service provided by Derrick Harris. He replaced both screens and the back of one of the phones quickly and professionally. The entire process was smooth, and he kept me informed every step of the way. The phones look and work as good as new! Derrick's attention to detail and friendly, professional demeanor made this a stress-free experience. Highly recommend this location—and especially Derrick—for any phone repairs!
Everything was perfect smooth and easy... be sure to ask if your insurance cover mine did and I paid zero dollar to get my phone/ screen replaced saved me 445 dollars with insurance
The cell phone repair was quick professional and easy to locate open 7 days a week same day service it was a life saver as they got my phone back on track within an hour
After driving for an hr... the store didn't have the face screen that I needed. I was taken care of quickly and a gentleman was sent to my house to repair my phone so I didn't have to make the long drive again.
I accidentally cracked my screen and the Asurion Home Technician Coverage allowed my screen to be repaired without the need for a replacement phone, data transfer and this was all done with a $0.00 deductible. Phone screen was repaired within ten (10) minutes and the Technician was on his way.
Awesome! Couldn't have done better! He was so nice and beyond words and people are definitely cared about
Christine, the customer service person who helped me out with my order was extremely patient, nice respectful calming attitude that made me feel completely comfortable with her instructions and I felt confident that she also stayed on the phone with me throughout the process until it was confirmed completed 😊. A welcomed individual that went out of her way to make sure everything was done to my satisfaction, which it was was really nice to experience. Thank you and God Bless 🙌
My phne screen was broken on the fron and the back side was cracked also but when i got it back it was like i had a new phone everything was fixed and repaired it was like getting a new phone back when i looked at it i had to turn it on because i didnt think it was mine
It's an incredible experience to have a professional tech come to my house and repair my phone at no cost.
100% will use again. The only thing I would've liked was same day service, but that is completely on me as I didn't get there early enough to get it done same day, but as far as Asurion is concerned everything was perfect and the staff was outstanding.
I put in my claim, and the next afternoon a repair business was in our driveway to fix our phone. It was done in 20 mins. They were kind, quick, and very professional. Thank you!
The tech worked his magic, returning my phone in new condition and was on his way!
Super impressed with the service!
Rocky the technician came to my house and fixed my phone. He was prompt, professional, and nice. He seemed very knowledgeable about my phone. It didn't take very long at all. Thank you for fixing my phone!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members