Asurion

I cracked my screen 4 days ago and asurion has not yet fixed it. The are only 2 places within 100 mile range and either they close at 5 or you have to be in by 5. For those who work normal hrs are out of luck. I guess you have to be unemployed to get your phone fixed. Can someone please recommend a better service?

Can not cancel via website or chat & no one answers the phone so you can cancel. Waited an hour each call 2 separate #'s I was provided. Tried calling 6 times now with same results, stuck in que when I call.

Wow! I can't express how impressed I am with Asurion Protection Plan. My Apple Watch Series 6 suffered a cracked glass, and with just a few clicks online, I filed a claim. To my amazement, Asurion promptly delivered a replacement Apple Watch Series 9 to my doorstep the very next day! Their efficiency and commitment to customer satisfaction are unparalleled. With a mere $100 deductible, I got a brand-new device hassle-free. Asurion, you've earned a customer for life!

Apparently they do not teach their drivers how to use Google Maps because they said the driver came by and could not find my clearly labeled address. Then after calling the next day they are saying that the phone that they were supposed to bring by last night has magically disappeared and that they cannot get my replacement to me until Wednesday, 5 days after it was supposed to come in. Only use this company if you enjoy sitting on hold with sales assistants who do not know what they're talking about for 5 days straight.

Do not waste your money. You can pay multiple months of payments and if you accidentally fill something out wrong in a claim, and it gets denied, they tell you "there is no way to override it". Even if you submit again. There clearly is a way to fix problems with claim forms if you have ever worked with any other insurance company that takes customers seriously. It is just a way for them to get around having to actually help. Just buy a new electronic and save yourself the headache, it'll be less money and less time on the phone in the long run. It's also one of those companies that you need to call to cancel and they make it a huge hassle.

Have had AT&T & asurion insurance on my son's iPhone since purchased and always have been in a case and had a screen protector. He dropped his iPhone 11 pro and the screen cracked. I just want the screen repaired. Asurion wants to replace the phone which is going to cost 250.00 instead of repairing it for $49 like they advertise. They said there is no one they are partners with that are near Louisville KY to fix the screen.
Why do I pay insurance? I was on hold with them over an hour and then they pretended to not hear me so then they hung up. What a waste of money on this company.