Asurion

I have a special needs son who loses his phones. Sometimes, as happens with bullies, his phone is stolen. We have had to file more than one claim. And each time it is an easy process. We recommend Asurion enthusiastically.

Asurion is a 100% Scam outfit. Period.
Recently they have changed tactics to having to provide an affidavit and photo ID. You used to be able to call In your claim.
Everything they do is a stalling tactic. It is all designed not to process any claims. I pay premium to have my equipment insured and replaced in a timely manner. Neither of these has ever occurred. I have an open claim from January 29, no resolve to date.
Initially they denied my claim. That was due to the fact they had a previous phone listed. However the phone and insurance were bought at the sprint store, and the agent filled out all necessary documentation on their sprint computer network computer. At point of sale. A revised claim was filed February 28. Still to this day no response no email no phone call. Absolutely, unequivocally the worst run insurance company in the United States. They should be prosecuted for denying claims

It's really really simple, I put in a claim yesterday and my iPad come in today. FedEx sorta took their time and gave me a crappy photo of where my package was but that's nothing on Asurion. That was "Amazon Prime Same Day" fast. Thank you so much guys!

I originally had the Verizon Mobile Protection Plan and had no problem with them when it came to getting a new phone. Now when it came to getting a screen repair through Asurion the process looked easy but the fine print was not as clear. You can only have your screen repaired at the $29 deductible if only the front of the screen is damaged. Any other damage on the phone makes it ineligible for that plan when i only wanted to fix my front cracked screen. I dint care for any other repair. The only other option was to pay over $200 for an entire new phone but like i said i only needed the screen repair since my phone was in fully working condition other than a very small crack damage on the back of the phone. I would not recommend spending this extra cost a month.

I paid monthly fees for over a year. My very first accident was an iPad, we cracked the screen. After filing my claim they denied me encouraging me to file again. So after filing about 6 times, each time a different excuse as to why I was denied, I finally cancelled. Cheaper to just buy a new iPad. They even said my home was a commercial address which is total bull! The agents helping me are very helpful and nice but that doesn't put a years worth of fees back in my pocket. What a racket, practically stealing!

I received an iPhone X with a defective battery. Out of the box the battery capacity was at 83%. The phone started getting really hot and turning itself off. Asurion told me my phone was defective, and the battery could possibly explode. Fast forward a month, asurion still hasn't even shipped the replacement I was promised. The employees act like I'm speaking a foreign language, even though everything is documented in their computer. Asurion is more concerned with selling a whole home insurance scam on your electronics. Avoid like the plague. Do not waste your time or money!

Terrible experience. It took me over a month to even get my claim filed and then I received an email that shipment was indefinitely delayed. Like, seriously? If I won the lottery I'd want to go on the dark web and hire a team of Russian hackers to redistribute all of asurion's wealth and then delete all of the company's data and erase them from existence and then I would use my remaining cash to find a freelance terror organization to nuke the vacant headquarters of the now bankrupt asurion insurance services. That is how much I hate this company.

Lost my phone and I filed claim next day. Got reply that I will be contacted within 24 hours but never heard back. Called them, worst customer service. No one answering your question. Been a week lost my phone and writing this review from friend's phone. Think twice before getting their protection service.

Excellent service from beginning to end. Availability was excellent and service was quick! Love that they come to you! A definite plus for crazy busy people! Already recommended them to my daughter.

I was so upset when our 75 inch tv kept shutting off intermittently. Then I remember to use my Verizon home protect wow it paid for itself an some fixed my tv I would have thrown out a year ago with the same problem I just replaced with this one! 2800$ tv saved

My phone has a screen that's approximately 85%cracked with small pieces of glass missing. It only took me about 7 minutes to file my claim and have it approved. Very easy to use the site with no issues at all.

This was my first time using phone insurance ever. I've had terrible experiences using insurance plans with different products, I just assumed Asurion would be no different. HOWEVER, I was pleasantly surprised how easy and stress free this experience was. Starting with creating the online repair ticket, to meeting James at the retail store; he provided excellent service and was definitely a subject matter expert.

Perhaps the single worst customer service experience I have ever had. Their computer system had the wrong information from AT&T. Rather than admitting that the issue was on their end, they chose to keep denying my claim, hanging up on me, arguing with me, and flat-out lying to me. In the end, I got one sympathetic rep to help me, but it still took two hours of me on the phone with him, calling AT&T to get things straightened out. I had to do all of the work and fix their internal problems for them. This is the worst kind of company, incompetent at every level and they just don't care.

I had an exceptional experience with my Asurion claim and the representative who assisted with setting up my replacement phone. The service provided was truly the best I've ever encountered. The representative displayed a remarkable level of professionalism, knowledge, compassion, and understanding throughout the entire process. Their expertise and empathy made a challenging situation much easier to navigate, and I'm extremely grateful for their outstanding support. Thank you for delivering such exceptional service!

This was my first experience using Asurion through my Verizon service and all my expectations were exceeded! April was my Tech Support rep and she was not only professional and courteous, but also extremely patient, friendly, knowledgeable, and a fast problem-solver. It felt like an expert was sitting right next to me at home throughout the whole process. Thank you so much, April! You. Are. Amazing!

Like some insurance companies they happily take your money but when you need them they continue delays asking one thing at a time. Days later they are still asking for more information and i'm still without a phone. Finally they asked for proof of purchase, att called them on my behalf and confirmed they sold me the phone and gave them all info, after several days dealing with claim they email me asking for proof again, i explained but they did not care simply they asked me to get written proof that the phone is mine. I asked why were they charging me every month if unaware if it was my phone. I think since they are a monopoly they can do as they wish, perhaps what they need is healthy competition see how quickly they actually work to help their customers. I believe all the major carriers are dissatisfied how they work so any insurance company should be able to take over this pitiful contract. Case # from asurion **************

They do not honor there warranties. They lie to customers. This is why Home Depot no longer uses them for appliances.
They've been sending techs to work on my washer for 3months.they won't issue my refund check. They keep kicking the can down the road.

Hours of phone calls and emails, I was lied to more than once and practically forced to purchase home protection plan for $25 to get my claim approved only to find out that was a lie as well and it is still not approved.

This is not the first time I have dealt with this horrible service. Our fridge stopped working almost a month ago to the day. We have had 4 services calls and more than 5 hours of being on hold on the phone with incompetent service people that pass you from one person to the next. One call I was transferred to 7 different people. There is a lack of communication between where we bought the appliances, Asurion, a well as the contracted service companies One of the worst wastes of time and money I have ever experienced. DO NOT buy a warranty plan with this company. You will regret it!

Long story short. Cracked my iPhone screen from a drop. Four phone calls and multiple uploads and signatures etc. then finally got "approval" for the repair, only to get to the vendor and there was another technicality that sent me away with a cracked screen still. It's been a week and I have so much work out in I'm determined to get this fixed by them as it should be. And this was the most simple situation, just a cracked screen! Worst company ever.

Asurion for Home Depot plan, had no trouble first 2 times filing claim. Now almost at end of contract, nothing but issues. Need paperwork that we bought item and plan. 2 weeks later and a trip to Home Depot to solve so we can get Tech here to fix. HD no longer uses Asurion, and I can see why. Every time you call in you go over the whole story again. They didn't understand the paperwork we sent so questioned and delayed service. Hope Tech comes Friday, 3 weeks later. Never buying this plan again.

My experience working with texting to resolve an issue with my TV was awesome. The Tech who responded was very courteous, professional, extremely patience and explained his plan that resolved my issues in language will understandable. He has no idea that I was an extra older adult and not tech savvy. This gentleman deserves to be commended for outstanding and exceptional communication resulting in awesome public relations! Please thank him again for assisting me!

I sent my "Mesa Boogie M9 Carbine" bass amplifier to Asurion to repair the internal cooling fans. The fans didn't work when I bought the amp, which was used. The amp would overheat after 10 minutes of use. It also had EQ sliders that were slightly loose but functional regardless. I sent my amplifier to Asurion through Guitar Center's product protection plan I had purchased, which payed for the shipping. After about 3 weeks out for repair, the amp came back well packed, and Both fans working properly. I didn't mention the EQ slider looseness, but they had resolved that issue as well with having been asked. Im very happy with their work and prompt repair and return time. Many thanks.