During Athleta's Labor Day sale I spent a lot of time on their site, placed an order, and was thrilled with the discount. Over a week of waiting, I finally received an email saying my order was cancelled. I called to ask why - and was told that PayPal had rejected payment. This didn't make sense to me (I had an approval code from PayPal) so I verified with PayPal that they had accepted the order a d Athlete had placed the refund. Obviously, Athlete cancelled my order for other reason, but was not honest with me. I wanted to reorder with Athleta but was told all of my items were sold out. I am not happy. They offered a 25% coupon and never sent it. I called back and now they are offering me only 20%...

Not only did it take nearly a month for it to arrive, alongside that it took 2 weeks for someone to even respond when I'm asking for follow up.
But when it finally does arrive its scribbled all over?! How is this acceptable?!

Literally got leggings with marker all over them! ₩

My experience other than buying these item has been the absolute worst amongst any companies I've ordered through before.

I want this FIXED.
Won't let me upload a photo because it's too large
I've already posted on trust pilot as well.

I am beyond disappointed in the customer service I have received from Athleta. I made the mistake of sending a pair of leggings in the mail to be returned that I had purchased in the store. I found out you cannot return items through the mail that you purchased in the store (which is completely stupid). Athleta DID NOT credit my card for the return nor send the item back to me. This company literally stole $100 from me. I have called 3x and spent approximately 1.5 hours on the phone with customer service, which provided absolutely no help. I will never shop at Athleta, Gap or Banana Republic again! Don't waste your hard earned money on these companies, as they don't give a sh*+ about customer service!

Recently I purchased an item that was sent to me with a hole in it. I returned it to the store and ordered another one online. Both packages were ridiculously sloppy. The item was a $79 woman's top that was thrown in a bag both times with no care or consideration at all. I have to iron this in order to give it as a gift. This item was full price, no discount had been offered during the time I ordered it. But even if there was, this is inexcusable. Missed opportunity to impress! With so many customers shopping online this holiday season, why wouldn't Athleta package their items with quality and class?! Never ordering online from this site again!

For years, there were only for smaller ladies and now all of a sudden they want to be inclusive? The brand does not listen to their customers. If you go into any of their NY stores, hordes of customers have asked for them to bring back their low rise/ low waisted leggings that would always sell out and the store managers confirm this fact but the powers that be, just follow their own tune and watch these customers go to No Bull and others. If you want great low rise leggings you have good choices since Athleta feels those customers do not matter any longer! Other companies are seeing the need except fir Athleta who was the leader in great tights until the change

Do not order a gift card from Athleta. I ordered a hefty one as a gift for my daughter-in-law. The confirmation for it arrived and I assumed the card was on its way. Three weeks later (3 weeks!) I learned that indeed no card had been sent and when I called I was given 4 explanations, none of which made sense. I was NEVER notified that the card was not sent, so their records showed. A very weak apology was all I was offered. That company is off my list forever.

After I received an email like my visa card "looks like fraud to them" which is totally nonsense; I had to call them to verify my info and they switch me from one agent to another to verify my info again. Why? It was an annoying experience with an unprofessional customer team. I decided not to continue with this order and spend my $300 with Spanx. Much better experience! Goodbye atleta, never again!