My brother sent me a $250 gift card. I do not have a local store. I needed to return 2 tops for a smaller size. Now remember... a gift card means they already have the cash... I was told I needed to send it back, wait 15 days to process, then WAIT for a new gift card to be issued and snail mailed back to me. Of course the tops are now out of stock. This is piracy. I should have been able to do an exchange at time of return like every other high end online store. NEVER give a gift card from this outfit.

This is the most ridiculous experience I ever had with Athleta. Not for the first time, I received an item that was dirty (oily stain on Hoodie). I returned it right away and now over 2 month later I am still fighting to get a refund. At first I was told 10 business days after I sent it; then it was 10 business days after they received it; now it's well over the given timeframe and I am supposed to again waiting 24-76 hours until I hear from them (for the second time they were supposedly starting an "investigation" into this). Customer service used to be more helpful and were able to issue a refund right away. When did this change that their customer service people seem to only be able to copy/paste standard replies and are not able to help one bit with any issues?

I ordered a set of masks and never received them. They canceled my order and never told me. I found out when I checked the tracking number. First and last time ordering. I called the number the lady on the phone was polite but did not know what I was talking about. She offered to help me reorder with 3-5 business days when the web site says back order til 8/23... needless to say I ordered from under armor. I won't recommend athleta to anyone!

Ordered online for curbside pickup. Received an email stating items were ready for pick up. Arrived at 4:30 pm to fetch order only to find that the store was closed. Further investigation online revealed that curbside pick up hours were from 11:00 am to 4:00 pm. I don't understand why my "ready for pick up"" email did not state the pick up hours. Unfortunately, I was on my way to my niece's drive-by birthday party, and I arrived without a gift. When I finally arrived home, I attempted to contact Athleta - phone and chat were closed, leaving mail a letter' as my only means left of communication, which is why I am writing a review instead of mailing a letter - really, who mails a letter?

I just purchased a pair of sweatpants and a jersey sweater. To Athleta's credit, the material was super soft and comfy, BUT that's were the positivity ends... I ordered a size S per Athleta's guidelines and both garments were huge on me! The waist description was "mid-rise"... now folks, I have a long torso, but these lounge pants are ridiculous! The waist came completely over my stomach and up under my ribs! (Yes, that is my bra just above the waist of these pants!) Both of these garments are going back. SO disappointed. Too bad the descriptions weren't accurate. Enough of the "high waist" already!

Bought a sports bra. It wasn't even packaged with a shipping invoice. It wasn't packaged at all. Probably a previous return. This bra is cheaply made with fabric that sticks to your clothes so you can't wear it under anything. It is for little girls trying out big girl stuff. Not for grown up women needing a real bra with real support. You can see the outline of the bra under anything. The fabric bunches up in the middle. Just the fact that it wasn't packaged turned me off. First time with Athleta and the last. Would add proof of purchase but they didn't send a shipping invoice.

I bought several t-shirts and within a few weeks all of them had little holes in the front. I brought them back to the store with my receipt but they wouldn't accept the return because I'd cut out the little tags inside (they were itchy). And the salesperson acted like a total jerk about it, like I was trying to return stolen goods even though I had the receipt. Never buying from them again.

No thanks and no way, to further sale. Took forever to reach my home mail. Returns? Fifteenth plus. I should get interest. Oh, worse, brand redid loyalty program. I lost 560 dollars with their rebrand and answer? Despite their assurance my points would travel over, did not. Called CS. Personnel said I would have a supervisor to return my call. Yup. Guessed it. No call back.

They stole money from me. Done. Absolutely the worse design and colors. Once again, who wears nor wants this unsatisfactory line that is unattractive plus stealing from customers? Not me.