I've been buying and wearing Athleta clothes for a long time.

But! My latest purchase, they sent it to the wrong address. It was an old address of mine that I guess they had on file. Even though I paid via PayPal, they didn't use the correct address that I have on file there.

I can understand this was a glitch that maybe could not be fixed. But when I went on their online chat to ask if anything could be done (other than hoping for the random recipient to send back the unexpected gift that they received), when I provided the correct address, the customer service person said "That is not valid".

Yeah. She actually accused me of lying about my correct address. And made no attempt whatsoever to find any solution.

I'm so offended by this that I'm seriously considering never shopping with them again and I have spent a lot of money on their site over the years.

Love the quality of the clothes... always bought from the store before pandemic. Just tried online and I must say I'm a little disappointed. The first one... packaging was not ripped open a little bit. And now... just when I thought I'll receive the remaining items in the mail today... they only got one of the four items right. I got better delivery experiences from other stores... from cheaper stores even. Hopefully I get my items right... will find out tomorrow but what an inconvenience...

Started shopping at Athleta because of their credit card promos. What a NIghtmare! No matter how much I like the clothes it is not worth the aggravation to get and use the rewards. I spoke to cust. Service MANY times, they always referred it to the credit card company. Went in store for help. The very kind manager there tried for almost an hr to remedy. She was so frustrated that she could do nothing she was calling her area manager. Still at mercy of credit card. In my mall, there is a lucy, Lululemon and Fabletics. Sorry Athleta but if I earn my rewards but can't use them-I'm shopping elsewhere.

They constantly lie about everything. Regular shipping is 5-7 days and it never ships in that time and they lie non-stop to explain why. It is always the shipper's problem or say it did ship it just isn't tracking. Oh and the post office lost my order and their customer service told me it was my job to track it down. Too bad as the clothes are decent customer service for this entire company sucks.

The amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient!
Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so.

Purchased a $92 dress. Returned it within 24 hours of it arriving at my house. I tracked my return via UPS and it has been sitting at their warehouse for weeks without being processed. When I call they keep pushing the date back that I should call yet again and maybe they will give me the refund I am owed. NEVER shopping with Athleta again.

I was so excited to receive my first purchase after seeing amazing products via Athleta's marketing campaign on Facebook. What I received was vastly different and disappointing. I ordered bathing suit bottoms and two bathing suit tops. One doubled as a sports shirt.
The bathing suit bottoms had two hairs stuck to a sticker in the crotch of the bathing suit. One of the tops had what looked like deodorant all over the armpit and cup area. The third top was completely wrinkled up twisted. All the items looked like they were thrown into a bag. This is a huge disconnect with management/leadership.